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July 2024 by Teri D
How many names does this business go by??? have used, for a few years coming to port A, but this year (2024)...having a reservation to pick cart up at 10 a.m on a Tuesday morning, business is closed and does not answer phone...continued trying for over an hour, then made other arrangements. Hope everyone reads reviews, AS we will going forward, even though they had been great in the past.
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June 2024 by Alicia Vetter
My family and fiends have been using Top Deck Golf Carts for the last 3 years! Carts and staff are great! Staff is kind and helpful and the carts with the Bluetooth speakers are fun! Excited to use them this summer!
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May 2024 by Sierra Barnard
Told me to show up two different days I drove an hr round-trip each time and he never showed up. Dude is a scammer selling rust buckets and wasting people's time. Stay away from this liar!
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October 2023 by Nichole Kobert
The “short” version of this review is: Don’t rent from here…There’s too many other places on the island that rent carts at similar pricing. Don’t take a chance on having a bad experience here. Based on other reviews, there seems to be a higher probability that your experience WILL be bad…The VERY long version of this review is as follows: I’ve rented from this location several times over the years without incident. In fact you may find previous positive reviews from me under their former name “Top Deck”. I’ve enjoyed the convenient location and the online booking that allows you upload documents in advance. Yes, the carts are a little “janky” and the Bluetooth doesn’t always work, but I’m not buying it, I’m just renting it for a few days. And a couple of times I’ve gotten a nice one that I really enjoyed driving. All the carts have gotten me from point A to point B, and that’s all I’m really asking from my “cart experience”. We camp on the beach in a RV and the cart is our transportation while on the island so we don’t have to break camp constantly. The husband will drop me off on the corner of 1A & 11th St. I’ll walk to the rental office while he goes to the beach and starts setting up. This has been our “routine” every time we have rented here. If we are arriving outside business hours, I call ahead and get the cart number and code. Again, no issues until this time. This trip I had a large group joining me on the second day so I reserved 2 carts. We were arriving at 4pm on a Wednesday, they close at 6pm. I did not call ahead. Husband drops me off like normal. The office is locked, no one is there. I call the “in case of emergency” phone number, no answer, I leave a message and I wait…10 min. There’s a guy outside at the cart rental place next door and I ask him if he knows anything about where they are and he doesn’t. He says that I should just keep calling the number, so I do… over the next hour and 20 minutes, I call 19 times, sometimes leaving messages, sometimes not. I also email a reply to the invoice I previously received, I email the address on the web page and fill out a “contact us” form. I tried texting the number, but it said it was a landline, so it didn’t go through. At some point I find a second number posted that I throw into the mix, calling that number (which has the same “in case of emergency” recording as the other number). I called that number 8 times. Then I try texting that second number, my iPhone showed my message blue and “delivered”. I was elated! After standing out in front of their office for an hour and 20 minutes getting sunburnt and bug bitten I had proof that a message had been received! I tried the “in case of emergency” for the 20th time and someone answered! The guy on the phone said that they decided to close early and someone was supposed to have sent me an email…(they didn’t). I got my code and told him I was NOT happy, and I would be back in the morning to pick up my second cart and they needed to figure out a way to make me happy. The next day I showed up to pick up my cart, and the is office locked and no one is there…I call the “in case of emergency” number and a girl answers, tells me to pick out a golf cart and she’ll give me a code…I was of course, hoping to speak to someone about my horrendous experience, hoping that part of my $1200 would be refunded, or I would be given the nicest cart on the lot, or even given an apology …not to happen. I told the girl the very short version and asked to to have a manager call me in the next 3 days…(they didn’t). I returned both carts, one at a time, no one was at the office (during business hours) those times either. I was hoping someone would “make it right” so that I wouldn’t have to spend even more of my time leaving reviews out there for other people…but no one has contacted me. So now I get to find a new place to rent carts. Maybe I’ll try the place next door; there was an employee there every time I stopped by Ocean Carts.
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September 2023 by A “Drea” Mcadams
Very unprofessional company! There are so many others you can choose from. Choose anyone but this one.
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January 2023 by Ben Burgess
I can’t say enough great things about Top Deck Golf Carts. These are some of the sweetest rides on the island. Keyless ignition is such a great feature—no need to worry about losing a key on the beach—and the Bluetooth stereo rocks! There are a ton of options for cart rentals in Port A, but Top Deck definitely stands out for great customer service and some of the nicest carts around. Rent with these guys and you won’t regret it!
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November 2022 by Jackie Crossland
Rented cart same day pickup with no reservation. 4 seater was cool but I recommend you get a 6 seater if your looking to have some music as you cruise the beach. Good friendly staff
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September 2022 by Rosemary Van Dyk
We had a great experience here - they were helpful and responsive and even lent a hand when another company’s cart broke down in front of the store. The cart ran well and was everything we expected! A little trouble finding the place with Google maps, but everything after that was wonderful!
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September 2022 by Mandy Reitmayer
I reserve a golf cart every time I go to Port A and have always used Top Deck. They always have my cart ready for me and if there’s ever a problem with anything I just call or pull back in there and they fix it. Great customer service!
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September 2022 by Wendy Jameson
Excellent service! Excellent cart! Best price in Port A.
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September 2022 by Heather Farmer
Great price, great customer service, and a really great cart! We’ll definitely rent from Top Deck Golf Carts during our future trips!
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September 2022 by Deb Dahlberg-Rowland (ddrRealtor)
The cart we rented ran well. The rental staff were friendly and expedited the rental process. We will rent from them again.
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September 2022 by Laureen Maxwell
Very economical, easy in and out, good instructions, rins great so far, cart had bluetooth thus teenagers loved that.
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September 2022 by John Els
Great experience renting a golf cart from Top Deck. The process was efficient and the staff were very friendly and helpful. I'll rent from them again when we return to Port A.
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September 2022 by Alex Khabbaz
I called and paid ahead of time for a golf rental, but had to cancel it. I was told I would receive a full refund and that never happened. They charged me $572 for two day rental and promised they would refund me several times. I never received a refund and I have to dispute this through my bank. Additionally, they are not answering my phone calls. I tried calling to discuss 3 or 4 times in the last week, but no answer or call back. - I was hoping I didn't have to write this review.
