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October 2023 by Nichole Kobert
The “short” version of this review is: Don’t rent from here…There’s too many other places on the island that rent carts at similar pricing. Don’t take a chance on having a bad experience here. Based on other reviews, there seems to be a higher probability that your experience WILL be bad…The VERY long version of this review is as follows: I’ve rented from this location several times over the years without incident. In fact you may find previous positive reviews from me under their former name “Top Deck”. I’ve enjoyed the convenient location and the online booking that allows you upload documents in advance. Yes, the carts are a little “janky” and the Bluetooth doesn’t always work, but I’m not buying it, I’m just renting it for a few days. And a couple of times I’ve gotten a nice one that I really enjoyed driving. All the carts have gotten me from point A to point B, and that’s all I’m really asking from my “cart experience”. We camp on the beach in a RV and the cart is our transportation while on the island so we don’t have to break camp constantly. The husband will drop me off on the corner of 1A & 11th St. I’ll walk to the rental office while he goes to the beach and starts setting up. This has been our “routine” every time we have rented here. If we are arriving outside business hours, I call ahead and get the cart number and code. Again, no issues until this time. This trip I had a large group joining me on the second day so I reserved 2 carts. We were arriving at 4pm on a Wednesday, they close at 6pm. I did not call ahead. Husband drops me off like normal. The office is locked, no one is there. I call the “in case of emergency” phone number, no answer, I leave a message and I wait…10 min. There’s a guy outside at the cart rental place next door and I ask him if he knows anything about where they are and he doesn’t. He says that I should just keep calling the number, so I do… over the next hour and 20 minutes, I call 19 times, sometimes leaving messages, sometimes not. I also email a reply to the invoice I previously received, I email the address on the web page and fill out a “contact us” form. I tried texting the number, but it said it was a landline, so it didn’t go through. At some point I find a second number posted that I throw into the mix, calling that number (which has the same “in case of emergency” recording as the other number). I called that number 8 times. Then I try texting that second number, my iPhone showed my message blue and “delivered”. I was elated! After standing out in front of their office for an hour and 20 minutes getting sunburnt and bug bitten I had proof that a message had been received! I tried the “in case of emergency” for the 20th time and someone answered! The guy on the phone said that they decided to close early and someone was supposed to have sent me an email…(they didn’t). I got my code and told him I was NOT happy, and I would be back in the morning to pick up my second cart and they needed to figure out a way to make me happy. The next day I showed up to pick up my cart, and the is office locked and no one is there…I call the “in case of emergency” number and a girl answers, tells me to pick out a golf cart and she’ll give me a code…I was of course, hoping to speak to someone about my horrendous experience, hoping that part of my $1200 would be refunded, or I would be given the nicest cart on the lot, or even given an apology …not to happen. I told the girl the very short version and asked to to have a manager call me in the next 3 days…(they didn’t). I returned both carts, one at a time, no one was at the office (during business hours) those times either. I was hoping someone would “make it right” so that I wouldn’t have to spend even more of my time leaving reviews out there for other people…but no one has contacted me. So now I get to find a new place to rent carts. Maybe I’ll try the place next door; there was an employee there every time I stopped by Ocean Carts.
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January 2023 by Ben Burgess
I can’t say enough great things about Top Deck Golf Carts. These are some of the sweetest rides on the island. Keyless ignition is such a great feature—no need to worry about losing a key on the beach—and the Bluetooth stereo rocks! There are a ton of options for cart rentals in Port A, but Top Deck definitely stands out for great customer service and some of the nicest carts around. Rent with these guys and you won’t regret it!
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November 2022 by Jackie Crossland
Rented cart same day pickup with no reservation. 4 seater was cool but I recommend you get a 6 seater if your looking to have some music as you cruise the beach. Good friendly staff
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September 2022 by Janet Sher
Cinnamon Shore is not a vacation unless there is a golf cart from Top Deck Golf Cart rentals waiting for us when we arrive. You can't go wrong booking with this great rental company! Whether you are heading to the beach, pool, or just chasing the sunset you will be happy with your service.
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August 2022 by John Black
Great place to rent a golf cart. The cart was in excellent condition and the customer service was great. They open at 9, but you can’t pick up a cart until 10 (the owner did find me in the parking lot and let me pick it up before 10). I may have missed the pick up time on my confirmation.When I returned the cart, I was asked several times if I was satisfied and if I had any problems. It’s clear they are concerned with customer service. I will rent from them again.
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August 2022 by Christie Harper
Rented a cart for the 4th of July weekend. They were slammed at pick-up time, but the staff was so courteous and got to us as quickly as they could. The cart itself was older but great and we had no problems with it. Drop-off was a breeze. We’ll be renting from here again!
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July 2022 by Daniel Wisniewski
We had an issue with one of our carts backfiring and they swapped it out no questions asked. This was our 3rd year renting from them and we will be back next year. Easy pick up and drop off with competitive prices.
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July 2022 by Hanneysinthehaus
The owners are super sweet and greeted me with a big smile. I got a 6 man cart for 3 days. My cart was alot slower than most on the island because everyone passed me but I had a great time on it and it saved my suburban from getting sandy. It had a awesome Bluetooth stereo that was super loud. I only had to put $6 in gas for the 3 days I rented it before I turned it in. I will rent from this company again in the future.
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July 2022 by Deb Powell
Second time using this company for a golf cart rental in Port Aransas. Both times have been great and didn’t have any issues with the cart, sound system worked great and I don’t have to worry about losing the keys because you just use a code. Overall very satisfied with the price and will continue to use. Not sure why they have some negative reviews, always had a pleasant experience with them.
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July 2022 by Amy Serda
Awesome experience! Great prices, the keyless carts are a great plus, and everyone is super friendly. I even upgraded to a larger cart the second day without any issues. This will be my go to cart rental place from now on.
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July 2022 by Kate Gay
Easy pick up. Easy drop off. Conveniently located right next to a gas station for fill up before returning. Was on the fence about getting a golf cart, but was 100 times worth it to walk out the door and jump in the cart for beach, dining out, hitting up the shops. Didn't have to put the kiddos in car seats all week!
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March 2022 by Chris L.
When we are visiting Cinnamon Shore we always rent from Top Deck Golf Carts. We've always had great service and I find their prices to be competitive with others in the area. On one occasion out of about six times renting with them did we experience an issue with a golf cart and they immediately assisted us and swapped it out for another golf cart. The team is always very helpful and friendly.
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March 2022 by Chris Steele
Just returned 2 years later and service was still exactly as described. Online reservation was super easy. They were quick to respond and super helpful. The 6 seater golf cart made the whole trip more enjoyable. Kids loved riding in it so it let us explore the island more and we didn’t feel stuck with just the car.
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January 2022 by Kirk Broom
Staff was very helpful and easy to work with. not any overwhelming paperwork, we upgraded carts during our rental and the transition was smooth and effortless. has an electronic ignition so no worry about losing keys or mistaken carts for others. will definitely recommend and we will use them again for sure.
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January 2022 by Cynthia Zajicek
So many places to rent from in Port A and so so glad we went with Top Deck ! They were very affordable, close to our condo and very pleasant to talk to . Our cart was so cool too with Bluetooth and under glow lighting , we will definitely rent from Top Deck again!
