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December 2022 by bobby ainsworth
Pay for this room to sleep in but can't because they have parties with literal drumsets and PA systems at 10:00p.m. actual concert on the floor below me, music is vibrating my floor. No consideration for people, just want your money.
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December 2022 by Jeff Tidwell
Out of 3 rooms all the rooms are bedbug infested. I am a licensed Certified Pest Control Applicator by the state of Texas. When brought to the staff's attention they did not care we did not stay there . They won't refund our money. They are going to get reported to the health department!! I wish I could upload the pictures people would think twice about staying here!!
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December 2022 by Felipe Estrada
The chairs are dirty, no phone, no clock has a not clean smell but u pay for what u get. Check the beds to verify sheets been
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December 2022 by Nolan Smith (smitty67us)
Staff was nice the first two days. One even cooked us sausage so sweet of her. Room smelled had to have air freshners and keep it freezing. Rooms couch had white stuff all over it may have been mildew. Carpet stained. Carpet in second floor hallway need changed. No iron or iron board.
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December 2022 by Robert Cessna
Room was large, full size fridge, bed was comfortable. A/C unit wasn't that great. The unit looked like someone took a sledgehammer to it. Temperature was just bearable for sleeping. I like the room really cold when I sleep and this unit just didn't perform. I will be staying somewhere else next time I am in town.
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December 2022 by luis luna
DONT STAY HERE! They are rats and thieves and the front clerk cares nothing about customer service. Room TV didn’t work, they didn’t care to fix it.Also, I paid for an extra night at about 4:00 am. Later that day I had to leave due to an emergency and called them at about 9:00 am and told them I needed a refund and the woman I spoke with said only her supervisor was allowed to issue refunds but the supervisor wouldn’t be in until the following day. I call the next day and the same woman tried to give me the runaround and first tries to tell me that I need to go through hotels.com since I went through them for the first night and I told her I paid cash for the second night that I didn’t stay so I needed a cash refund. Second, she says her supervisor would have to approve. I asked to talk to the supervisor again and she said no one was available but she would have them call me. Never heard back from any one. They can care less. They Stole my money! Horrible customer service!!
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December 2022 by Maggie may Johnson
The manager definitely isn't young lady that my husband and myself have delt with the past couple of years. The girl they have now I believe she said her name was lysette; is very rude and confrontational with not just myself but the one night my husband and I stayed there we saw it with some of her employees and other guest. We will not be staying in an environment where we have to see hotel staff insult and be rude to people. The manager that was here before was great I can't remember her name but she was so sweet. You will not be having business from us or our company this year and we usually get about 15 rooms for 68 days plus. We are going to let the other companies we share plant work with as well not to stay here because the new manager is rude and unprofessional. How may we contact the previous manager to find out where she is to get info on where to stay
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December 2022 by Cornelius Ailinca
I enjoy very much to stay there for a night. Nice stuff working there and is in the middle of shopping center. And they serve a good breakfast in the morning until 9 a clock. I will recommend to anyone and I sure I will returnRooms: Large clean room and bathroom
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December 2022 by Ms Stopplayin
We been staying here for the last few days and when I get up I looks for my money worth the new staff or who ever these young girls are they don’t make breakfast and refuses to put anything out Miss amber is the only person on shifts that gives a full course and actually enjoys it she goes beyond to make us feel comfortable I really don’t like the poor service we been getting here they are lazy and I’m having to leave to eat is not what I paid for ….then the walls in the rooms do not get wiped it’s stuff from other people renting these rooms on the wall old food and looks to me like soda are something it can be so much better housekeeping !
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December 2021 by Fear 48
This place is nasty! Old musky, mildew, cigarette smell,cigarette burn marks on bed and furniture. Stayed 3 nights with no housekeeping. Did not make bed nor leave clean towels. Absolutely no refunds. DO NOT SAY AT THIS DUMP!!!
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December 2021 by Aletha Lee (Precious Peaches)
I should not give one star. Horrible front desk people. They had no keys elevator broke had to walk up 3 flights of stairs. Overnight person so rude if you do not like your job get another one. Will not stay again.
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December 2021 by Gigi
The first room was missing pillow sheets and the sink did not drain. The second room was missing a bed sheet, the toilet backed up, and the refrigerator didn't work. The morning coffee downstairs was foul tasting. The walls in the halls had snot on them (agh!) and the place was in a bad state of lack of care.
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December 2021 by Dastormcoming
The towels had hair on them. It's only 2 pillows on the king size bed. Nobody had a mask on. I pray I don't have covid now. And I went down for breakfast at 5am, and the Breakfast was only cereal, and a Waffle. Other then that, the room was clean and nice.
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December 2021 by Rudy Fudge
We are a couple in our sixties and I put us on the third floor and did not bother to tell us the elevator was not working. That was only two towels in the room and one washcloths no floor mat. The beds were made up with first a fitted sheet then a blanket and then a flat sheet on top of that where they expect you to sleep with the blanket against you. All of the security doors were propped open. The doors that were supposed to be for use of the guests to use their card to get through had the locks cut out of them. Thought I was in a third world country.
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December 2021 by LeLee Arko
The hotel staff is nice, you can sleep during the day because it's relatively quiet, and the weekly rates are pretty good. I had no problems with any staff at all or my hotel fee. Unfortunately room 310 has bed bugs. It was a reality I tried to deny. I told my doctor I believe them to be chigger bites but he said chiggers do not bite or live in the bed. From head to toe I was being eaten up and didn't know it until the places started to itch.Just because of the appearance of these bites I still believe them to be chigger bites but my doctor says bed bugs so I am writing this review to warn others if you get room 310 at America's Best Value Inn in Port Arthur TX, please spray the mattress at the seams thoroughly or else you will be bitten to death like me lol.
