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March 2025 by Chad Worthington
Terrible service
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February 2025 by Memphis 2 Houston
Customer service is nonexistent here. I took off work because of back issues, thought coming here I could get some assistance. But, instead employees were rude & pretty much told me to do the work myself, exchanging my battery. Now why would I spend my hard earning money with people like that??
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January 2025 by Demonic0Sniper
Called up, they said my battery needed to be programmed, I was like alright but could you still put it in. They said sure, drove to the store and the refused to put it in. Wasted my gas and time
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December 2024 by Tracy Mancil
Learned alot about part very attentive lot of knowledge thanks for the help
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October 2024 by cashsweudcash
Great service here
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October 2024 by Espiridion Speedy martinez
Very friendly and helpful staff
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October 2024 by Kyle Stebbins
The two ladies that worked there when I went were knowledgeable and helped me figure out exactly what part I needed even though I had a non simple parts issue. They helped me quick and the best option
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September 2024 by Billy Marshall
Manager is great Donald Mccully! Really knowledgeable, and helpful!
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August 2024 by Cee Nar
I went to get my battery checked & the guy that helped me was the manager. He checked the battery outside my car . Then he said the battery “was good” that is something draining the battery .” I must take it to a mechanic . “ Humm . I know my car so well and I know it was not that , so I proceed to take it to another auto zone in Nederland to get my “battery charged “ and the guy working there said that he was going to check it first and it showed on there “BAD BATTERY” .I knew I was right 😁 . Sad service and poor service .
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June 2024 by Rachel McCain
Knowledgeable staff. Fair prices. They do not try to upsale or sell you things you do not really need. They had the color I needed regarding spray paint for the car that I was looking for.
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May 2024 by Lyn Harmon
.they was nice and helpful
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May 2024 by Ida Winn
AutoZone on Gulfway Dr. in Port Arthur has the friendliest employees. William C. was amazing and was very helpful. I love his personality and he's definitely the go to person if you visit there.
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May 2024 by Alvin Quackenbush
Store manager says can't return battery since it was installed in vehicle. Date 04/30/2024 12:10 if that's kinda manager have I wouldn't use this store
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May 2024 by 409 KC
Where do I begin? Kyra or Kara was her name. First, she answers a call from her son and proceeds to have a whole conversation with him about personal stuff WHILE she's helping me. Then, her attitude was so unprofessional and disrespectful. There was a man Don trying to help her help me and she stood there and put him down then demanded he go pull the part she pulled up for me. He is the ONLY reason I'm not giving one star. He helped me find my transmission fluid then carried it to the front. She seemed like maybe she was having a tough day at first, so I thanked her for what she did do. Well, she took that and ran with it. Proceeded to tell all the other employees how great she was. Then, while Don was actually trying to help her (because she was so busy boasting she was taking a while to close me out) she said "don't start with me boy!" That's a very degrading phrase. No one has the right to speak to anyone that way, especially not in the work place. Where is the respect for the individual??? She also asked me to give a Google review and said it goes a long way. Especially when an employee goes out of their way she said. Well DON went out of his way while Kara could use some lessons in soft skills and respect for others. So, thank you Don. I'm sorry you have to work with that. But you did a great job helping anyway.
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February 2024 by roland potts
Place a online order and paid for it to be express delivery l, same day. Never received my package to rudely be told it's a third party problem not theirs to call corporate. The guy at corporate was very professional but the employees at this store are not!!!!
