Capital One Bank focuses on customer health and safety by temporarily closing select branches due to COVID-19, while keeping ATMs accessible. Reviews highlight that the staff is generally polite and helpful, providing quick assistance when needed. However, there are concerns about the bank's shift towards being primarily an online service, resulting in fewer physical locations. Customers express frustration over the limited availability of cash supplies and some dissatisfaction with customer service, noting that staff could be friendlier. Overall, experiences vary, with some customers satisfied while others feel the service has declined.
Bad service . Waiting for nothing. Just waist time
June 2025
Employee at the counter is very rude at customers. But manager is very polite.
February 2025
Besides the issue last payday, I've been completely satisfied with capital One. Never go into the bank much, but the staff are always polite and helpful when I do.
