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February 2024 by Sunshine H
Austin S. Is the best customer care representative. Hard working, reliable and very professional. Go buy and ask for him!
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February 2024 by TX Bucksnort
One of the best I’ve been to. Eddie came through for me. I was out of town and needed some tires to get home. Thank you gentleman.
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January 2024 by Ben Richardson
The most honest and good-hearted employees I've met in a long time. They actually care about their customers.
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January 2024 by Joseph Hebert
Wish I could give 10 stars, Service was phenomenal, was in a bit of a jam with the pricing and not being able to afford it but I was stranded they pulled together and helped get me a price that I could afford! They put it on and even rotated my tires for me. I am highly impressed with the customer service, and with the great technicians that worked on my vehicle.
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January 2024 by Adrian Rodriguez
buy new 4 tires Again, David and Dallas excellent customer service !!!
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January 2024 by Jason K
Absolutely the best experience I've ever had with having a tire changed. I'm from out of town on a road trip and I had a flat tire on my motorhome. Everybody here is really friendly in the service is top-notch. Adrian went above and beyond to make sure everything went smoothly.
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December 2023 by Wayne Wiggins
These people need to work on their service skills.Go to the Beaumont store at parkdale mall
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December 2023 by dewayne walling
Got help real quick
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December 2023 by M B
These people should be ashamed of themselves. They will lie and say they don’t have something in stock to get you to buy something else. They will tell you one price and charge you another without warning. Terrible business
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November 2023 by Erik P.
Brought car in today for tire rotation, was told could not rotate due too wear. Car was brought in a late September for rotation, was told it wasn't necessary, "Tires were in good condition".My wife rotates before any road trip. I inspected tires, there is plenty of life left. Tires only have 20k miles on a 50k tire. Car only has 42k miles and this is the second set. Manager seemed to want to make a sale. He Never looked in system on tire info or how many miles were on it and spent less than a minute looking at my car. All business will no longer be at discount , we found a more helpful honest place down the road.
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November 2023 by Dale Harmon
I work all over the country. I've been to discount tire stores everywhere. This was by far the quickest, most efficiently run store I've ever been to. IN AND OUT. I've waited for 3 hours before in discount tire stores before. In and out here in Port Arthur was, get this, 39 minutes. WOW. Very friendly, english speaking, polite, helpful and EVEN COURTEOUS!!! WOW!!!A+ ON THIS VISIT,THIS STORE AND THE GREAT PEOPLE WORKING IN IT!!!
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October 2023 by Juan Moreno
Very friendly people
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October 2023 by Todd O'Rourke
This was my first time at Discount Tire and it will be my last. I had an appointment and they said I'd be in and out within 30 minutes. 75 minutes goes by and the shop manager asks me to come outside to chat. They lost my lock nut key and couldn't find it, so they never replaced my tires.The store manager told me I'd have to drive to Honda, buy a new lock nut key and set, bring it back to Discount Tire and they'd reimburse me. So I did that, sat in line and waited for my tires to get replaced (another 35 minutes), and spoke with an employee, David. I asked if they could do anything to compensate for the headache and he actually replied "we owned up to the mistake and bought you new lugnuts." How on Earth is that compensation? You lost a part to my car and want credit for buying a replacement?Thankfully I spoke to a different person and they gave me $100 credit, but what a headache. I drive home just to have my tire pressure light come on. They underinflated my new tires by 4lbs on the front driver's side and 6lbs on the front passenger's side.
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October 2023 by Kyleigh Derrick
I went here about a month ago and needed two new tires. They changed the wrong set of tires and if they would’ve looked at the right tires they would have seen that one of them just needed to be plugged. So I got 3 tires for the price of 2, but I could have only paid for 1 and gotten 1 switched out if they would have listened. Then today, my boyfriend went to change out one of his tires and before he could even leave he saw they changed the completely wrong tire. It’s like they’re just choosing random tires to switch out. It’s like yea you save a buck or two by going here, but they’re not going to get it right and you’ll be left with the original problem tire you came in for. It’s not worth the trouble in my opinion. I could’ve saved over $100 if they would listen.
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October 2023 by Sidney Lambert 3
Fast and courteous service. They put six tires on our short bus. In and out under an hour.