JCPenney is a trusted and long-standing shopping destination, offering a wide range of products from fashion and home decor to beauty and accessories. Their Port Arthur, TX location provides customers with a diverse selection of exclusive brands, including St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie, all aimed at delivering comfort, style, and everyday value. Customer service is generally praised, with the store manager prioritizing the needs of shoppers. Employees are described as helpful and willing to assist customers, though one reviewer had a negative experience where an employee refused to help and directed the customer to the front of the store instead. While the store's selection is appreciated, some customers have expressed a desire for more current styles, particularly for parties and events. The shoe selection has also been criticized, with a preference for safer, more comfortable heels rather than platforms or needle-thin styles. The pricing at JCPenney has been a point of contention, with some customers finding the items to be overpriced. However, the clearance section is noted as a potential source of good deals for those willing to put in the time to search. Overall, JCPenney remains a popular shopping destination, offering a diverse range of products and generally good customer service, though some areas for improvement have been highlighted by reviewers.
I placed an order for a pair of sandles. I specify the size as 7-1/2 M. They shipped 7-1/2 WW. Someone didn't read the order. Now I have to go to the store to return the shoes. Either that or pay UPS $9:00 to return them.
July 2025
My second salon experience at this same JC Penny in 40 years. Ms Anita made my service and experience amazing. I am very pleased with her service and professionalism.
April 2025
Helpful and friendly employees. I was able to go in and get what I needed really easy.
