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January 2024 by Brooke M.
Found all the supplies we needed for work. Very helpful and friendly staff at the self checkout.
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June 2023 by Wade B.
I went to the Port Arthur Lowes Monday Memorial day and bought a washer and dryer from Jonthon. He told me it would be delivered Tuesday and they will hook it all up. He also told me it was in stock here. I said fine but has to be by 1:00 after that no one would be home to get it. He said done. No delivery Tuesday or no call. I called the delivery # and they told me they wouldn't be out until Wednesday between 8-8 again I told them it has to be before 1:00 or after 5:00. They show up at 2:30 unload it and REFUSE to hook it up. I don't believe I will BUY SHIT FROM THEM ANYMORE. THEY SUCK and THEY're LIARS!!!!!
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May 2023 by Cobalt H.
Had a brain fart and thought I brought my truck, but instead brought my Jeep JK. Needless to say, the 10' pvc pipe did not fit. Found a group of 5 employee standing around talking, and asked if they could cut the pvc pipe in half. They said, "no, but you can buy a saw here and cut it yourself." So I returned the pvc to the store, got my money, went down the road to a hardware store call Ritter Lumber that gladly cut the pvc for me.
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April 2023 by jeff w.
Made purchase late morning, returned in the afternoon to purchase 3/4" 4x8 plywood, after sorting through half the stack finally found 2 sheets that were acceptable, loaded on my cart by myself which was not easy at my age while store employees just walked by. Went to lumber yard check out and asked the cashier if I could leave the cart there as I needed couple things from paint department, gone 5 minutes get back cart is no where to be found, she acted like it was oh well! Asked for manager, oh boy! Went and got purchase from the morning and returned all items! Will never shop any Lowe's again!!
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November 2022 by Ivan F.
I Challenge anyone from the corporate office of Lowes or the regional office of Lowes for this location to try and call the store like I did between 9:30 PM and closing time of 10 PM and try and get someone to answer. I was trying to check on an order and placed and I was concerned because I have been waiting for the order to come in and when I checked online it shows that it already been picked up. I called the store five times between 930 and 10 PM and twice it rang for more than five minutes another time it rang for three minutes and two other times it rang for two minutes each time. Each time someone would pick up and hang the phone back down without Saying a thing. I spent a total of 17 minutes letting the phone ring five different times and no one wanted to talk on the other end. The automated system would only send me to a customer service person who would never answer the phone even though I asked to speak to a manager through the automated system. Again I challenge anyone from corporate office to find out was working the service desk Tues Nov 1 2022 after 9:30 pm. Surely it couldn't be too hard to see who was logged in the register at the service desk because they normally only have one person working in the crew is pretty light most the time I've gone in to the store. Other employees in other departments that I've encountered when I went into the store for the most part I've been helpful and friendly, but somebody needs to address someone who does not feel like answering the phone and talking to a customer.
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August 2022 by Daniel W.
Of the two local lowes (port Arthur and Beaumont) port Arthur lowes is the worst lowes I've even been in as far as customer service, Beaumont being the second. Every time we have gone in, we have waited over two hours for anyone to help in areas of plumbing, flooring, and paint. No matter how many times we ask customer to page someone, no one ever comes. Items are regularly not stocked on the floor and lots of employees just walking around like they have no idea how to help. They will be getting less and less of my money as I find other places to get the same stuff. Never a manager to speak to either, guess they don't care hence why the stores are the way they are... calling customer service on the phone is another joke...
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August 2022 by Jerry D.
Me: Do you have Lava rock? Employee: I'm not sure. Me: if you did, where would I look? Employee; Probably outside? Me: in garden center? Employee: I'm not sure. Me: is there someone to help load? Employee: I'm not sure Me : Is Ritter open on Sunday? Sorry for bothering you
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April 2022 by Newton B.
This is the worst Lowe's I've ever been to. I've been here multiple times where online says they have a certain product in stock and it's not on the shelf or in the back. The reason is because they shelf's are not managed well at all and there's always cart of junk and products all over the floor of the store. This is the only hardware store In my area so it's very frustrating that this is as good as it gets. With the wood it's always a struggle to find straight uncut or gouged boards. The pics. Are of the only white wood in the entire store.