-
March 2025 by Travis Miller
Wonderful job
-
March 2025 by Charlene Charles
Didn't have to wait for service, great job
-
January 2025 by Shelby Davis
Kelly was awesome, answered my questions, and fixed the issue with my Apple Watch. Thank you guys! 💕
-
December 2024 by James Lambert
Horrible service, would not unlock my phone that was pd off. I was on the phone 3 days in a row for over an hr each time, never again will I do business with them
-
November 2024 by Ashton Graham
I work pipeline construction and deal with obnoxiously rude people on a daily basis. The employees at the Port Arthur Texas Verizon store have exceeded far beyond being obnoxiously rude. I can handle rudeness, but being that way to my elderly mother takes it to a whole other level.
-
November 2024 by Roozbeh Sharif, MD, MEd, MSc
Verizon Business packages were used for almost 18 months. Started from nearly $200 and then went up to 20 additional lines and guess what!? No customer was happy. No one was able to reach the lines. It is a shame. Customer service is non-existence.
Store is really bad and clueless and essentially calls the 800-customer service number to learn!! I absolutely regret stepping in the Verizon store and would never return.
It is a shame for Verizon if they are being told since most of us are at the point of desperation when we dump the Verizon plans...
It did cost me tens of thousands of dollars. Verizon thugs and thieves deserve no more business in this area. What a shame! What a disgusting group of people!
-
September 2024 by Michael Marroquin
I'd like to give him five stars but it's something I had to go back for twice but they did take care of me in the end very well
-
July 2024 by Joe Cortez
Love thier customer service hate the phone service in the southern states convince 🙄 me and I'll switch from AT&T today
-
June 2024 by Ian Allison
My mom was having issues with her service and Emily Dalfrey was able to help us quickly and efficiently. We will be using her in the future, no doubt
-
May 2024 by Kelvin Best
My go to store for my upgrades.
-
May 2024 by Tracy Mancil
One person says one thing then another says something else
This is store in port auther
-
April 2024 by Jeremy Wiedner
I'm leaving this review on the same day I was in store. I was helped by a very helpful guy named Micah F. I had a doozy of a problem thanks to some shenanigans that were invoked by Verizon chat / text support and apparently people who didn't know what they were doing at the port center. They get an F-. But Micah saved the day and my bacon by making sure my phone service was restored and got my mom's phone ported over finally before I had to leave to go back home to MI. He was very calm and personable! Also his eyewear was on point, lol. Thanks again, Micah!
-
March 2024 by Randolph5427 Cooper
I was immediately greeted by a store employee , Susan waited on us with great patience.
She explained the difference between post paid & pre paid billing & the pro's of each one .
Susan let us know the store brand deals & benefits that were in store at the time & How to possibly preserve them for our decisions .
We brought our older phone in to be activated , she installed the Sims card .
Helped us transfer our number from
( Straight-Talk ) , which is now a sister company to Verizon. Made the necessary calls and set up our phone services.
Thank-You for your time and attention , Susan .
You've made a new family customer.
-
March 2024 by 409 KC
The customer service here is terrible. They had one guy who halfway cared, and he's gone now. These people want sales, and that's it. Your service and issues do not matter to them. I switched companies after a year because their service was just that bad. In the store and over the phone. But if we're just talking about the store, I still wouldn't recommend them!
-
February 2024 by Eric Salter
Worst experience i ever had i thought about keep the phone watting a hour talk to a guy name courtland he had really bad customer service it was the worst experience ever i just stayed with my mobile service
