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April 2024 by Renee Cooper
I give one star only because I have to, this pharmacy is the absolute worst I've ever seen, the pharmacist I've spoken to have been really nice and informative, however, the techs and others doing in there that I've dealt with have ANO MANNERS AT ALL, giggling while on the phone with a sick patient is disgraceful, speed talking to an elderly person and getting frustrated because they don't understand you is inexcusable.... a complete overhaul is badly needed or some intense training on compassion, manners and customer service is needed! LONG OVERDUE!!!!!!!
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April 2024 by Mike Cherry (SR.)
Took off work to drop off script @ 5, They said script will be ready in 1.5 hours, came to pick up at 7:45 wait in line for 33 min to be told what’s your insurance on file? Really?? Then they say it will be another 25-30 min to drive thru and come back later…I mean count the pills! The info was already given to u hours before!
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March 2024 by Amber May
DO NOT place a curbside order. They will not give you a receipt nor will the manger Will refund you for the items that haven’t even been picked up yet. I placed the order for my convenience but Alejandro took over 25 mins to bring out my receipt then preceded to give me an odd printed paper. I told them I don’t want the items that were in his hands and i left. Then I receive a text message stating “thank you for pickup” i didnt have the items nor was i issued a refund. Manager Will and the curbside employee alejandro are rude and disrespectful. I was being cheated and my money was being stolen. Plz beware of this location.
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February 2024 by Ana Arroyo
Really bad service in pharmacy. They don't follow thru prescriptions and make you wait ridiculous amount of time. Patients need their medicine right away, and they make you wait hours and hours.
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January 2024 by Gil Neveaux (ROARING2020S)
MY word...I don't know what to say after reading a few reviews.The drama could make a Good weekly TV show. Everyone has issues and keep in mind Medication can be dangerous if not deadly if it is the wrong amount or wrong kind. Therefore you gotta wait while they check. This Walgreens is open 24/7 and I have seen it get Slammed with RX orders...young people trying to juggle three things at a time. Now that's no excuse for rudeness but, I don't know what happens when they go off the clock, so there is a backstory there too. Most are just wound-up too tight and are not trying to be the adult in the room, so I will not excuse the review writers either. People everywhere are not as civil as they were when I was younger...It's everyone's fault things have gotten this way.I still enjoy going to Walgreens and hope the can provide the best service as possible to it's customers despite social climate and stressful times. The BIG red W works for me huh?
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December 2023 by Caitlin Logue
Let’s just say I left Port Neches Walgreens in tears. They told me port Arthur had my child prescription and I called them and was told that Port Neches had her script…. Only to find out one script was not available and the other one was discontinued so I had to call my child’s dr to get him to send another script to replace the one that was not available. Bottom line I was lied to, had to get the manager involved, and then was told the other one that was not available would be at the port Arthur location… only for me to call the port Arthur store while heading that way and be told that port Neches location needed to call them and authorize them to give it to me. I whipped my car around went back to Port Neches got one script that the Dr. had to replace since it was discontinued… while I was waiting had a complete mental breakdown and started bawling my eyes out… drove to Port Arthur location and FINALLY got my child antibiotic after an hour and half. It shouldn’t be that hard… but more importantly you shouldn’t have to lie to avoid the awkwardness of disappointing a customer… grow up! We live in a world where most would much rather hear the truth than get ran in circles. Then they wanted to not take accountability for ANYTHING. It was disgusting, the management must feel like they are babysitting mostly children. I will give one credit though, the red head guy was sweet and helped me, thank you. Your kindness was appreciated. Oh and to the older Caucasian blonde lady, your nasty comments about me having a breakdown was unwarranted.
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December 2023 by Evan Barrios
If I could give 0/5 I would.Set up a test for 2:15 and show up at 2:10.They have 1 person working both drive thrus so I wait 20-25m just to get told that I have to come inside to get tested which is contradictory to all signage.I come inside and stand at the counter for about 5-10m watching employees walk back and forth in front of me before finally grabbing someone's attention.I tell her that I scheduled a test for 2:15 and have been waiting around 30m at this point to take it.She then starts interrogating me about how long I waited and essentially says it's my fault that they have an inefficient drive thru and poor customer service.If a customer is standing at the counter it's not for fun- it's because they need something.Definitely will not be coming back here for ANYTHING, would much rather drive to the next closest one because it certainly could not possibly be worse than this.
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November 2023 by Leah Van Arsdale
I just left this store and was so upset because of how the pharmacist (William) treated me. I asked the cashier for insulin needles and he told her the pen needles and I said no not those, the syringes and I was going to show him a photo of the pack and he said he didn't have time for that, he was busy and walked off. This store has been my favorite Walgreens so far until today. Now if he's working, I won't shop here.
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November 2023 by Hudson Wells
The worst pharmacy ever! I get the same medication every month and every month they don’t have it BUT they tell me its filled so I can wait in line for 30 minutes just to be told it’s 1/6th of the full script. On top of that i can’t get simple prescriptions filled in less than 24 hrs why does it take days to fill a prescription? Something’s wrong with everything in this building from employees to management to probably the oxygen content in the air because they’re are beyond incompetent and rude to a point it might as well be closed and all the employees be excommunicated from society.
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September 2023 by Shawntel Fuselier
After today they don't deserve any stars from me today around 2:00 me and my family where told we weren't allowed to shop at Walgreen's on 365 because we looked like we were stealing smh never got the chance to pay for my items didn't get to finish shopping was blindsided by having the police called on us just for us to be put on trespassing for absolutely nothing its now 5:26 and we decided to go to the Walgreen's on Twin City by whataburger and I'm pleased and satisfied with that store and employees for giving us the fair chance to shop and pay for our merchandise we spent a total of $1500 and wasn't subject to any discrimination and yes we have our receipts to prove it
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September 2023 by Dylan Zachry
Absolutely trash workers with an attitude who threw away a prescription and deleted it out of their system because they got mad disgusting inside loud rude and obnoxious workers they act like children
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August 2023 by Ben Richardson
Remember people. A pharmacy drive thru is not a fast food drive through. You will sit here for 30 minutes before you move one car length.
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August 2023 by Patty Davis
This is the worst Walgreens I have ever been at. The customer service was terrible. My grandson had a prescription called in the night before from the emergency clinic. When I went the next day late in the afternoon, I was told they did not have it and the clerk rudely said next in line please. I then politely asked her could you please check again we are from out of town and he needs this prescription. Upon checking she said we don’t take his Medicaid superior insurance. I asked her how much does it cost? It was $11 so I asked her to please fill it. She rolled her eyes and said it will be about 20 minutes but it was longer than that. I will never get another prescription brought to that location again .
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August 2023 by Dixie Jennings
The female, taking your money for your medication at Walgreens is very rude, I don’t know what gives her the right to deny someone’s medication that has pancreatic cancer and needs that medication to survive. she claimed the prescription wasn’t there then she said they sent it without any instructions and I said she’s been taking that medication for the past four months you have instructions on it she said next and I said I hope you sleep good tonight. call the doctor the next day they got a hold of Walgreens and they apologized to the doctor saying it was a fluke, but my sister didn’t get an apology. I wish we could change pharmacist, but she takes one medication at $425 a month. She’s on Social Security only and that’s the cheapest it is at that Walgreens.
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July 2023 by Alicia Bass
if i could give negative stars, this is the absolute worst pharmacy, staff is rude as hell!!!No customer service skills