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July 2025 by Audra Norris
The worst customer service, they refuse to answer clients concerns or their phones in general. Bank elsewhere; I am moving my money to another bank.
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February 2025 by Kathleen Jones
I LOVE this location. Sunshine is my favorite banker at this location. She is approachable, kind, professional and always helps you with a smile!! PNC Bank is a fantastic bank. They have saved me from a couple of transactions that did not belong to me. The fact that they can catch them so quickly is amazing! Thanks PNC for being such a great bank!!
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December 2024 by Thomas Perez
Nobody answers phone and bad service
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December 2024 by Nah Word
Rude tellers can't even say hello.
Edit: that 4.1 apy HYSA is appealing, but UFB Direct has 4.35 and you don't have to deal with these people.
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July 2024 by Victor Nguyen
My partner and I came in with an appointment to open a joint checking account with a low expectation due to reading the online reviews. However, our banker, Alexandrea, was very friendly and made sure we got our accounts opened properly and went out of her way to contact support to ensure we got our online access set up. It was a very pleasant experience overall and the customer service was top notch.
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March 2024 by Greg Toth
The entire transition from BBVA to PNC was a cluster. Had to reestablish direct deposits and auto draft payments. Much to dislike.
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December 2023 by Valerie Williams
Love this location! Banker Stacie came through for me with a safety deposit box rekeying when I was in a time crunch & about to leave town. And Branch Manager Jennyfer helped me, my Mom & my sister with multiple issues in 1 sitting and was very generous with both her time & knowledge.
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December 2023 by Edward Hilla
My mother-in-law and I came to this PNC branch at Northpark and we were greatly pleased with the service of Tatriana
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November 2023 by KATHY MCDONALD
girl at counter was super friendly and professional.
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August 2023 by Luis Hdz
Not the best customer service below average PNC banks I have been . Short teller staffed
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August 2023 by Houston Bigfooter
Smart @$$ people work here.the heavy set woman was a total smart @$$.
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November 2022 by elizabeth razo
Got tired of sitting around waiting to even be acknowledged after 20 minutes.
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September 2022 by KAMRAN KHOKHAR
Worst customer service ever. Will cancel all my business accounts with them.
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September 2022 by Khadija “Oumalbanin” Rkik
I want to do international wire I made an appointment by text massage I get a massage to wait I am next in the line but the lady her name Angela come to me and said she won’t take me after being waiting 30 min
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August 2022 by Javier Sanchez
I agree with so many people in here. Horrible customer service and LAZY staff. I was trying to get only $20 without my ID to grab something to eat, and they said they couldn’t do it without the manager been there. Apparently they didn’t have any supervisor that could do an exception. I was willing to answer any security question to identify my self as the owner in the account. They said no, and one of them was trying to school me on how I’m suppose to have my wallet all the time. As if I left my wallet at home on purpose. I left right after that because I was upset and I didn’t want to be rude, but that one lady was really disrespectful on her sarcastic way she was talking to me. I end up getting money from the atm using the app, an option that on one inside the bank told me I had. They were just straight up lazy and didn’t want to help or try to help at all.
