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December 2023 by Mary Nusb-Husted
I recently had my car done at caliber collision and auto repair team were friendly and helpful kept me informed and they were fast and efficient. I had my car back in no time great customer service.
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September 2023 by Jonathan Rivera
My insurance company made me bring the vehicle to this location. First they installed an aftermarket part that set off the check engine light and we had to bring it back to them to put the right one in. Then when we got the vehicle back there was a giant crack in the windshield that wasn’t there when we dropped it off and they would not take accountability for it. They also failed to install the bumper correctly. Despite ordering a new bumper, while installing it they broke many of the spots on the bumper where the clips attach to hold it in place and didnt replace the clips or bolts that are supposed to be there. They just tried to glue it so it would stay on. It was falling off and popping out. I do not recommend this location.Service: Body & Trim
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September 2023 by Desiree L. Recto
I had an accident on July 17 and my boyfriend recommended this place. He took his vehicle here a year ago when he got into an accident. They did very well with my Toyota Rav 4. Friendly and knowledgeable staff. I’m just glad to have my Rav back.
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September 2023 by jocelin perez
Great experience. Gerson was very pleasant, he provided updates and kept me informed throughout the whole process. Would definitely recommend!
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August 2023 by Jay Walters
I guess if insurance is paying for the repairs, then the experience is different. I decided to buy back my vehicle after the insurance totaled it. Caliber tried to give my truck back to me with the headlights not even installed. bottom line: my truck looked better when I took it in, then when I picked it up. horrible customer service.edit: caliber collision reached out to me because of this review. I responded back with more details and gave them a week. still no response from Caliber. I guess they tried to save face with a response here, but when given more detail they did not respond to even say tough luck.DO NOT SIGN ANY PAPERWORK UNTIL YOU HAVE SEEN YOUR VEHICLE. THEY WILL BAIT N SWITCH.
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August 2023 by Ashley n (IndoDreams)
Amazing experience. Would recommend to everyone. The advisor, Terry, made the experience so smooth and pleasant. He definitely eased my nerves after a few bad experiences with different companies. He was very on-top of everything and kept me updated anytime I had any questions or concerns.
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August 2023 by Blake Marett
Gerson was exceptional. He made us confident in the damage assessment and repair of our car. The communication throughout the process was timely and clear. The quality of the repair was above my expectations. Overall great and easy experience.
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August 2023 by Dess L Recto
I had an accident on July 17 and my boyfriend recommended this place. He took his vehicle here a year ago when he got into an accident. They did very well with my Toyota Rav 4. Friendly and knowledgeable staff. I’m just glad to have my Rav back.
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July 2023 by Rosalba Harper
My wish is to have updates, someone to let me know what is going on with the vehicle.
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July 2023 by Levi Martin
Took my car here and didn’t get it back until a month and a couple weeks next time I’d rather do it myself ., my only vehicle and then can’t even finish it when I have to return the rentalServices: Exhaust
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July 2023 by Patrick Friels
Had the vehicle finished and ready to go a week before the projected date. The communication was consistent with updates from start to finish every week.
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June 2023 by bridget
I had high hopes for this place after seeing the reviews. They had my car for a little over 2 months. The first month was fine but after that everything seemed to go downhill. They kept messing things up, ordering wrong parts, broke our windshield, lost one of our car mats. However they did give us a rental that we had for a little over a week until the car was ready . But our car was new we only had it for 6 months before having to place it in the shop. So hearing all the things that went wrong is very unsettling, it feels like things were just way to rushed and not done with care. I wish we could’ve had a better experience but at least the staff was niceServices: Painting
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June 2023 by Beatriz Moncada
I had high hopes for this place when I chose it but I am very disappointed. They never had it ready when they said they would have but I understood things happen but after I got it, my husband realized things (parts) were missing from the vehicle and when I tried to call to ask about it I left a message because the person that worked on my husbands vehicle was busy I left a message and they reassured me that he would call but he never did. So we will never be using them again nor will I be recommending them to anyone for business..
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May 2023 by David Stewart
Alex was awesome! Friendly, efficient and professional! Everything came back perfect!
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April 2023 by Carolyn Orea
I love how I was treated here. The customer service is amazing. As a female, I’m not always treated with respect at auto repair shops. But I was treated as an equal here.In regards to my car, the repairs were finished in 1.5wks and looked great! I did have to bring my car back bc the brights weren’t working. But their warranty on the work covered it and I got fixed in no time.
