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January 2024 by Paul Rasco
I was able to get what was needed and complete my task and the customer was up n running.
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January 2024 by DB Reamer
While I didn’t go in for hardware per se, the selection was impressive! Prices were competitive. Staff was very attentive. But the best part? The boutique items right at the front of the store. I found a post-Christmas sale and cleaned UP!
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January 2024 by Jon Bryson
Sir in the back was super helpful with copying a key for me. Really appreciated his help. I stood in home depot for 20 min waiting on help but everyone said they couldn’t do it. Ace is the place!
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January 2024 by Cynthia Cin4u10
Great store was out of what i needed but still super kind and kindness goes a long way
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January 2024 by Carl Colmenares
Always have what I need. The service is excellent and friendly.
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January 2024 by Jose Ramirez
Been here twice now and highly recommended. They have all the stuff I need, from propane to stuff for my treager
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November 2023 by Capescbx Capescbx
Called and priced and checked availability on two items. The lady priced them and said they were available. Drove there to find zero of one item.. been out of stock for a long time.. and two damaged of the other I needed. Needed three of each, got none. Gave two stars as the lady in the store was so very nice and apologized several times. Had to drive on to Home Depot. But, I will give them another chance as nobody is perfect!
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November 2023 by Jasmine Rig
I always find what I need here. Mostly because the staff is always soo helpful and kind…and knowledgeable. Talon helped me find what I was looking for, and carry around the store with me, and helped me to my car. Quality staff. Thank you so much. Who knew my favorite store could be a hardware store!
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November 2023 by angel vega
Bought some 4in screws, when I got home to use them the very first screw snapped. Decided to go to Home Depot even though I was trying to save time to get some screws from there. And I had no issues with the Home Depot screws. The manager at Ace told me I was probably screwing them into something that wasn’t wood and that’s why it broke. So he said I couldn’t get a refund even though I had my receipt and it was not even a full 24hours before I had bought them. Terrible customer service. Just make the longer trip to Home Depot
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November 2023 by David Silos
I wanted to say thank you to Melanie and Sherri at J&R Ace hardware. They were able to get me in a Uhaul van on such short notice after the valley ranch location changed my pick up to a 242 location 45 minutes before I was supposed to pick up my 10 ft truck. I live in valley ranch so that was a major inconvenience. Anyway the ladies took a chance and helped me out when the van was supposed to be rented later on that afternoon to another customer. I brought the van back before the deadline for the other customer pickup. I appreciate them helping us out since we were on a strict deadline. Thanks again!
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November 2023 by Antionette Britt
I was looking for the the star tip screw driver and service man took me straight to a little tool bit kit set and price was just right n got more than I bargain for in one tool I was looking for!
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September 2023 by Natasha Miranda
Favorite Place in Porter/ New Caney! Friendly, kind, clean, organized, and very helpful! ♡
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September 2023 by Brandi Zografos
All the customer service representatives were extremely kind and very outgoing I was very pleased
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July 2023 by Johnny Poland
Their website is great better than home details and those are Walmarts the service inside is great there's always someone there willing to help you and people there definitely know their stuff
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July 2023 by Miguel Martinez
I purchased a cabinet lock and it did not fit my cabinet. Purchased it at 1pm and returned it at 3 pm. Once I got to the store with the receipt, the manager said that they will not accept it back since it was open. I do all my shopping at Home Depot and Lowes. This mom and pop store is terrible. The manager kept the door lock did not issue me a refund. This is theft…and fraud. Will be seeking further assistance on this matter. This is not ethicality right. Stay away from this store cause you cannot return items like at other stores. Shame on themUpdate, thank you Bank of American fraud department for refunding my money. Home Depot had the correct size for my cabinet. Lesson learned.., no more mom and pop stores for me.
