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March 2025 by Kelly Kincaid
The staff at J&R Ace Hardware are fantastic! Very friendly and helpful.
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March 2025 by Matt Kuntz
The UHAUL staff at J&Rs Ace Hardware @ 23678 FM 1314, Porter, TX 77365 were just awesome - super friendly and helpful!!
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December 2024 by Juan Romero
The customer service side of things was great!
I rented an auto transport trailer here.
Which worked out great by the way!
If I’m nitpicking, on the equipment itself, the ratchets to the straps on the trailer I rented were rusted and tough to operate.
Fortunately I was wearing work gloves but could have jammed my finger otherwise.
Not sure if it’s simple, like WD40, or if they need replacing. But that could have been better.
Overall a great experience and would return to do business here again. Thank you!
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November 2024 by Vanessa Cano
Easy and fast service for my move .the employees very knowledgeable and professional! I recommend them 100%!!!
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July 2024 by Lalee DagRdu
They are liars. Not worth getting caught up over little things. You will begin to get angry when you realize how pesky & ungodly they add fueling & cleaning fees when the van is full & clean.
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January 2024 by Dia Dia
Very good service
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August 2023 by A Crockett
Garbage don’t do it. The owner is as competent as a wooden table. They are not real uhaul dealers and will suck you dry with unjustified charges. I will never use neighbor hood dealers ever again in life. 0 stars if I could. Learn some people skills.
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July 2023 by Google user
Garbage don’t do it. The owner is as competent as a wooden table. They are not real uhaul dealers and will suck you dry with unjustified charges. I will never use neighbor hood dealers ever again in life. 0 stars if I could. Learn some people skills.
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August 2021 by Rob Zelinka
This has to be one of the slowest places in town. Lots of employees walking around, only a few who seem interested in serving customers. In fact, when one of those who was serving customers asked some to come up and help, they proudly announced we're off the clock. If that's the case, leave the store as you're only a distraction for those who are trying to serve customers and a frustration to those who wonder why you're not helping.
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August 2021 by ruben
fast friendly service
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April 2021 by MCZILLA S
Rented a car dolley from them, got the insurance to cover any damage that might be done to it, it sustained a little damage during the loading of the car and so they charged me an additional $104 dollars, I’ve called about it two times and both times talked to a guy named Steven, Steven (who I can assume is a manager) assured me he would fix it, but still hasn’t. Update: I have been refunded upon writing this review.
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November 2020 by Ru Ben
fast friendly service
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August 2020 by Joel Ramirez
Don’t rent anything from this u-haul location, they charged me for two days when I rented a dolly for one day and returned it within the time frame (early actually) I called to dispute the charge and they said since it’s already processed they can’t do anything (really) now I am having to call management at u-haul to get this resolved. Don’t go to this location they are very unprofessional.
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August 2020 by Brian Parr
I sure wish I would have looked up the rating before I rented from this location, they definitely lived up to their single star rating. I received the truck with gas just over 3/4 of a tank it looked a little low so I took a picture. It was raining like crazy so I didn't stop to mess with it. I returned it at the level they instructed but they said it was one mile over so they were going to charge me $17.00. Even after I took it back to the gas station and topped it off they were still trying to charge me. I was standing there for 45 min while they tried to figure it out. Their system is unfriendly, and will not be back.
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June 2020 by Joel Ram
Don’t rent anything from this u-haul location, they charged me for two days when I rented a dolly for one day and returned it within the time frame (early actually) I called to dispute the charge and they said since it’s already processed they can’t do anything (really) now I am having to call management at u-haul to get this resolved. Don’t go to this location they are very unprofessional.
