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November 2023 by Ryan C.
My wife and I were on this side of town to go to BB's and decided to stop at this Walmart. We found a Keurig coffee machine that had a markdown on it, so we decided to buy it.We got to car, decided to open the box to see if it was actually in good condition or if someone had returned it used in the box and just resealed the box. Opened the box and not only had it been used, it was shattered and full of water and coffee.We tried to return it immediately and these incompetent SOB's refused, saying that we had to wait 24 hours. What?!We didn't have to wait 24 hours to purchase a broken POS.We live near Baytown, we're not wasting a tank of gas to bring this thing back. We'll try to return it to a local store in our area and they'll think we broke it and tried to bring it back.I swear, I HATE Walmart and everything about it!
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January 2023 by Ashley O.
I came to return an item and the lady was being so rude. She had an attitude and i was with my mother and she went to return the item and she told me she wasn't going to give her a refund?? she was being rude to her as well. she forgot her attitude at home or something
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October 2022 by Veronica T.
There was a broken jar with a messy spill of some sort in the clothing department. I knew this could be dangerous to an elderly or a running child. (It is such a selfish act to walk away from this if you knowingly did this mess and could cause someone else to get seriously injured.) I flagged down a lady worker to show her the mess. She kept walking as I said "excuse me ma'am " and with an angry voice and look on her face said "I'm with a customer right now". As she kept walking I told her "there is broken glass on the floor." She immediately stopped and said "where?" After showing her she called someone. Then I had my son run over to the front and tell a manager because no one ever came. I finally saw that janitor lady walking past me and I asked her to come clean the mess. Finally it got cleaned but no one seems to care. I understand it gets redundant and boring working at Walmart but shouldn't be rude to people that pay you a check.
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August 2022 by Elainie B.
They never answer their phone for over an hour! Rude just hanging up also when they answer. Can never find anyone nor anyone to help this place has gone run down!
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December 2021 by Chris R.
Older looking blonde in customer service returns area made us go out into the store and buy a envelope to return and item that we ordered online. We ordered two cat harnesses online that came in one package and were packaged together and sent to us as one package but told us that they had to send the harnesses back separately and that we would have to package the second harness for her to be able to return it, what bullcrap!!! I am really sick of these stupid rules they have and the laziness!!!
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October 2021 by Mister Z.
I have had it. This store doesn't deserve my time or business. This isn't the first time this has happened. I placed an order online. I arrived at the store at the scheduled hour. I waited nearly an hour. I work a 12hr shift, and I have a family at home. My time is strained as it is. I couldn't ask anyone what was going on, because there wasn't anyone there. I called the store and was transferred to "pick up" service. The phone rang, rang, and rang for such a long time. I wondered if everyone decided to quit their jobs while I waited. I hung up, called back, and asked for a manager. She gave me excuses. I'm sorry, but I can't accept that. No more. I realize that mistakes happen. But walmart stole an hour out of my day that I can't afford to lose. You've been thoroughly warned.
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December 2020 by Jessica H.
I will not be showing my receipt for now on. If I purchase something and I chose to not show that is my business. If I get touched by any door checkers I will personally hire a lawyer. Thank you! Obviously keeping 6 feet isn't Walmart standards or this wouldn't be necessary.
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November 2020 by Ed M.
Jist want to highlight employee named Amanda in the hunting department. I purchase some items online and the order was cancelled by Walmart. There was an issue with the pricetag , even do I purchase online and the product had the same price. Amanda ran allover the store getting to a manager to approve. She stayed with me and did not pawn it on someone else. Thanks Amanda
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September 2020 by Brandon H.
I have never been so astonished by great customer service as I was today. I went to Walmart Supercenter in Porter Texas and I knew that I was going to need 12 bag of Top soil and 7 bags of Mulch, so I asked one of the greeter employees whose name was Michael, if they had any flatbed carts that I could use. Michael looked all over the store and brought me back a flatbed cart. He then proceeded to help load the bags onto my flatbed. So after I paid for everything he told me to park closer to the gardening section and helped me again load the bags into my car. I was extremely impressed by how this employee kept going above and beyond his job. Now having said I do understand that the employees might not be able to help me like that all time, due to the high volume of customers. But I love shopping at Walmart, and thank you Walmart for giving me another great experience.
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July 2020 by Jeffery B.
As you know, we're all in the middle of the covid 19 drama. I worked all night at Kingwood Medical Center, and came out to the parking lot to find a flat tire. I drove over to the porter Walmart where I buy my tires, and they said they were NOT doing any service including warranty work. I explained that I have to go back to work and that I'm going to have to have a tire that works on the car. The service manager, Joshua, went and spoke to James Bond the overall manager of the store and they came out, and agreed to repair the tire! They really helped me out in a jam! And I couldn't be happier with a service!
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June 2020 by Matthew O.
It's not bad ever since Pandemic they seem like no matter how hard they try those shelves are never stocked and it's usually with the essentials we all need for basic necessities. Also they need to stock up on clausen Pickles lol. Another thing the bathrooms are absolutely Filthy and it's like they never get cleaned ever and you can always see a worker.
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November 2019 by Luis M.
I can to this Walmart to get an oil change for my car Arrived at the location around 430 when I got here one of the employees took down my information for a receipt. After that I went inside to Walmart to go look around and browse. I come back my vehicle is just sitting on the lot with a hood open. And when I when I came back they told me that they lost my info the manager was in the end somewhat help full but I feel as the service was bad.
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October 2019 by Tammy C.
PORTER TX WALMART- Meat Dept. This is about the 4th time (in 6 month's) I have gotten meat that had a good expiration date and I open it and nasty,sour, rank!!! Ridiculous!! I just bought it! I do not know what they are doing but they can easily cause food poisoning. I have had bad chicken twice, hamburger meat, and now these ribs from Tyson!!! Each time I think about walking back in with a nasty chunk of meat and can't do it!! So money lost. It seems the store is going downhill in all products and carrying LESS of everything. Thanks for supper WALMART!!!!
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July 2019 by Granny Rose
Photo prices are very reasonable. They were ready when stated. Only 1 concerns ... Hard to find someone to help.
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June 2019 by R Vasquez
Photo prices are very reasonable. They were ready when stated.