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March 2024 by Cali Correa
Christian was so sweet and professional, despite working with a very rude and degrading team lead, Emma. I got to the register and asked Emma if Christian was new and with a snarky smile she rolled her eyes and said yes. I advised her she should try being nice to her, as everyone (line to the door) noticed her condescending attitude. So sad to see our youth treating each other this way. Christian, quit your job! This place is known for bullying their employees.
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March 2024 by Savannah Correa
Came on a very busy night and Christian was so helpful and fast with my order, she gave great service with a smile the whole time!
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December 2023 by Tony Sanchez
Great service everytime
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October 2023 by Ruth W
We arrived at 3 when they opened Saturday. I believe the girls name was geneva? She was nice and friendly and welcoming as she was setting the chairs out. She assisted us for the ice cream as well. Her coworker seemed friendly too to the people infront of us. Not all the ice cream was set out yet but they informed us it is available. Location was clean.
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July 2023 by Sanford Joseph
Yum great time with my daughter and grandbabies
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June 2023 by conna jones
Shocking service. Ordered off Uber eats and it took over one hour and a half and the women in charge basically said once the driver picks it up it’s out of her hands. Will never be going to this place again! Stay away from them if your wanting food in a reasonable time.
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May 2023 by Joanna Jamison
Promised my son ice cream after his field trip in Aransas Pass. Made the trip to Portland. Arrived at 2:30 pm. I see they do not open until 3 pm. We wait until 3:04 pm. Approach the door. Locked. My son, eagerly looks through the window as we stand there. He keeps updating me that there were three people. I call the number to be told they need 30 minutes to open. I explain I live 30 minutes away in Refugio. She asks if I will wait. I advise I am unable to wait. (I have another child to pick up from school). No apology for inconvenience. Just oh ok then 50 plus miles total out of my way for nothing.I will never come to this location again. I will drive right by from Refugio to go to a location in Corpus Christi. Extremely disappointed.UPDATE FOR BUSINESS RESPONSE:You absolutely did NOT apologize. It is part of my issue. It is not my responsibility to staff your establishment. I went 50 miles out of my way just to get an ice cream from your business. Regardless an apology goes a long way. Even in your response and (first time) apology on this review you are very smug.Im no ice cream expert but I do not understand why you were unable to serve a simple ice cream cone. I'm certain the ice cream was frozen. You were there over 15 minutes. It wasn't a line standing out the door. It was 2 customers. You just left standing there with no regard to open the door and give a brief explanation or allow them inside. I had to call you! You left them outside standing with zero cares for the poor customer service you provide or lack of service at all.Good luck with employees. Poor management is typically rewarded with inadequate staffing. I would imagine it is hard to have loyal employees if you treat them comparable to now ex loyal customers.If you want to share your other locations, I will gladly avoid them as well.Thank you for letting me know I am making the correct decision.
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May 2023 by Alma Cox
I ordered 2 banana splits & 2 ice cream cups. I was told by the worker that they did not have banana split containers. I paid full price for 4 items & only received 3. The manager did not make it right & blamed favor. She is the owner & hung up on me. Very unprofessional. She told me they were really busy & didn't get shipment. Horrible communication with the owner. She did not care & has no customer service whatsoever. Why are ice cream shops not held to better standards & why point the finger at favor. I have banned marble slab & will tell everyone I know, to ban portland marble slab!!! So disappointing!!!
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April 2023 by Victoria Logan
I would consider looking at your policies and also other marble slab companies before you say I can or cannot bring my dog in. I have been to many others that allowed it and y’all even have advertisement through your company with pets. Also watch what is said and how you say it.RESPONSE TO OWNER:Then explain why your franchise has pictures with their dogs and your ice cream. Y’all also failed to see if he was a service dog or not. Sorry he is a puppy and the vest doesn’t fit.
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April 2023 by Dani Coulter
We came in 36 minutes before closing there was a long line we did not mind waiting in but we felt very unwelcomed and disappointed with the staff! One girl in a pink hat was doing all the closing duties sweeping over mine and other guest feet, sliding tables across the floor so no one would sit in them as well as bringing in the outside tables 30 mins before.closing… then when it was out turn to order they said they wouldn’t make shakes anymore bc they already cleaned the machine… they also told this to 3 other customers in there as well! The ice cream was great tho!
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February 2023 by Gabriela Garcia
We went today for my little son's birthday, and I had the worst experience, first we asked for some birthday special and the server answered with an attitude we have birthday cakes,obviously , we know that. then my son wanted to add chocolate fudge to his ice cream and again with that attitude she said that it was no longer possible, not even on the side, and I will pay for it .I thought we would have a good time I was wrong. I was just trying to treat my son on his birthday
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February 2023 by N Cortez
What's the deal? If you have set opening schedules...why not open keep them.
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August 2022 by Bailey C
Tiny servings yet expensive. Got a 2 scoop waffle bowl and it was pretty empty.
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June 2022 by Lamar Glenn
Really good ice cream! In my opinion!
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June 2022 by Alannah Holdefer
Marble slab was amazing especially the customer service Lindsey is very nice and so are the other people
