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July 2023 by Jesse Scally
Been banking here my entire adult life. Had some issues over the years but nothing that wasn't eventually resolved. The previous bank president, Jeff Christie, was an amazing person that would sit down with you if you had 10 dollars in the bank, or 10 million. Times may have changed, but his presence in the past has made me a loyal customer. The new sherman location is very nice and great for notary services in sherman.
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May 2023 by Forrest Moore
We have a business account with First United and regularly use the commercial lane to deposit the funds into our account. Today a female teller, named Lynn was so rude to my wife about making a deposit and told her that she was holding up the line and refused to take a portion of the deposit.I will be closing my business account with First United and taking my business to Simmons or another local bank. Unacceptable customer service.
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May 2023 by Rick Keeler
Always great service here.
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March 2023 by Guy Dickey
They're close to home, convenient.
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March 2023 by Tiyanna Whyard
Just got off the phone with a gentleman named Zach. He was very helpful, great experience
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June 2022 by Fat Pat
Everything worked as it should with no wait or delays.
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January 2021 by raquel oralia strait
Young lady who assisted me with a new debit card, fraudulent activity, was not friendly, she did not smile nor thanked me for being a customer. ( customer Over 23 years)
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December 2019 by mike eggleston
High Jezette Butler
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April 2019 by Jessica Price
Trying to get a loan is nearly impossible. Communication is almost non-existent, could never get ahold of the person working our loan, she never returned calls and rarely returned emails. Something that shouldve taken 1 or 2 days, turned into WEEKS. We gave up on her and ended up going through a different bank and got what we needed done in ONE DAY.
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October 2018 by Bruce K.
At first I was a little skeptical after years and a family feeling at American Bank. So far I've stayed and have been supported well as a customer. There was a few times at the drive up window there was a person who didn't have the people personality and was very cold. So far we're good and have no plans of changing banks.
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August 2018 by Dave Johnson
The building is very nice and so are the people inside. I usually am just making a deposit but everyone is always smiling and polite. The lines always move fast and never had problems .
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March 2017 by Shanon Morgan
Bank here
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August 2016 by Best Consignment Software
In my 69 years Nicole Sellers has made opening a checking account the very best experience I've ever had. She was very efficient and helpful, cordial and a pleasure to work with. Thanks Nicole, for being so professional!
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May 2016 by Joe Couper
Pleasant staff and decor. The drive through ATM has plenty of space unlike the one at sherman that has a huge pot hole! Free cookies and drinks and apparently they'll send faxes for free although I've never needed that.
