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October 2023 by becky schaff
We had a tile crew on a jobsite waiting for a delivery all day. The driver no showed during the delivery window and the crew left. I told dispatch that there was no one available after hours to receive the order and to re-schedule the following day. Called several times the next day to confirm delivery window and spent hours waiting for a response. Turns out they dropped the pallet afterhours with no communication and left it with no one onsite to receive the order or sign for it. I asked for a delivery slip but was given none. If it had been stolen, we would have been screwed. Very unprofessional all around. It also took over 2 weeks to get our in-stock material delivered from a local store to our jobsite. Not sure if that is the store's issue or the freight company's, but that was also frustrating. I will be telling the store about this as it is never ok to drop a delivery without scheduling ahead.
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May 2023 by K F
The delivery guy leaked oil in the driveway and falsely claimed that it was washer fluid and also ran over our carpet that was being cut for installation outside. I've left a message for All Pro to get back to me and rectify the situation.
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March 2023 by Tammy Cole
Robert and Wendell are the absolute best delivery servicemen that I have ever encountered. Because of the unsatisfactory errors of Flor and Decor, these professional men made several deliveries, and pickups, at my home. Robert and Wendell helped to bring calm in a very stressful situation. They were both extremely kind and patient. Both are very reliable, on time, and they communicate well with the customers. I will tell others about your company's service because of Robert & Wedell. These men have OUTSTANDING CUSTOMER SERVICE!!!! They represent All Pro Delivery Service very well!!! Thank you for your services, Mrs. Cole
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March 2023 by Kip Desormeaux
See the trend in reviews... this company will leave $5000 dollars worth of heavy tile in your front driveway and just leave it like it is a $5 amazn package. Customer service was straight forward... that is their policy and there is nothing you can do about it.
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May 2022 by Rocky Contreras
Delivery company used by Floor and Decor, who told me they will often deliver it (floor tile) into your garage (not just leave it in your driveway, which is their preference), but it is typically up to the driver. They said your odds are much higher if they deliver using a box truck vs. a flat bed truck. so we requested that. The morning of the scheduled delivery, I called to see if I could narrow down the 7am-5pm range they had given me, and also confirm they were using a box truck. The woman from All Pro I spoke with was very nice, told me it was scheduled on a box truck, and yes the driver would likely deliver it into our garage. I got a call back 2 hours later from a woman who said she knew I had already spoken to someone, but that they were changing the delivery person to someone who would be using a flat truck, and assumptively asked "if I was fine with that." I told her not really - that we requested a box truck for a reason and had already been told that it would be coming on a box truck. She said she would look into it and call me back. No call back ever came, so I called later that afternoon to check status - I was put on hold and nobody came back, leaving me to hang up after a long time on hold. No delivery ever came, and when I called back the next day to check they said they do not and would not deliver in the driveway and they informed the store they needed to follow up with me. A run-around and a waste of time.
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October 2021 by Sarah Mcconnell
We were told that they would put the delivery in our garage. When Demarius got here, he said that he isn't allowed to put it in the garage. I was so upset, ready to scream and cry. He came back and said he spoke to dispatch and was able to do it. Demarius was so kind, calm, and responsive. I can't thank him enough.
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June 2021 by J. C.
Their company confirmed with me that I had an order scheduled for delivery and their driver did not pick up my shipment. No one from their company called and notified me! The company I ordered from had to call me and ask if I was coming to get my shipment myself because their driver left it. I've been calling attempting to get compensated for my inconvenience and the line hangs up, then once I been on hold too long I get an answering machine. This is unacceptable, very poor customer service and communication.:::UPDATE:::I have to revamp my original review because I've come to learn that it was not this company's fault for me having issues with my shipment. In fact, AllPro was prompt in addressing my complaint and resolving what issues I had on their end. They also provided me with information to helping me fix my issue.Thank you again for reaching out personally and taking the time to listen to my concerns. Satisfied customer.
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May 2021 by Rachel Starks
Pallets of flooring was delivered to our home. Oil from the forklift left a very noticeable trail from the street onto the . driveway to the garage. In addition, tire marks were quite visible in the garage. The driver told us that the rain would wash the oil and tire marks away. That was a hard no from me. We immediately contacted All Pro. The driver returned later using a solution which was ineffective. We reached out to the company again. A Mr. Jones proclaimed to make us whole. He and the owner have spent the past several weeks ignoring and avoiding our pleas to make us whole. This company is not professional, honorable or reliable. I would NOT recommend this inept company to anyone.
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April 2021 by Scorpion876 876
I think that most of the reviews are not accurate and it's the staff actually wrote them. The drivers will leave your product in the roadside and you'll have to carry it in yourself and they only drive their pallet jack in limited space(only paved) and they don't even want to put the pallet in your garage and they they turn around looking for tips. So I believe that the reviews on here are all staff reviews.
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January 2021 by Barbara Saldana
I had an awful experience with UPS and a delivery of a pallet of ceramic tile sent from out of state. The driver was willing to place the tile on my main driveway in front of my house, but not the side driveway that leads into my back yard, equally sloped and equally distanced so I sent the tile back to the UPS Service Center because I would not have been able to move the tile by myself--it was over 2600 pounds and 58 boxes of 50 pound each tile boxes!. UPS does not carry a motorized pallet jack in their delivery trucks! I spent over $550.00 for UPS to make the delivery of the tile. I called All Pro Delivery to inquire whether they would be willing to pick up the pallet of tile from UPS and delivery to me. They don't normally do that and still were willing to take the challenge. I say challenge because UPS is the new United States Post Office--they just do not care at all, are rude, act like the customer is not important at all and it's their way or no way. All Pro Delivery sent Pete for my tile and Pete is one amazing man. He had to go through the craziness of UPS Service Center and be persistent to get my tile despite phone calls and emails to the UPS Supervisor the day before and the day of pickup--UPS said they dd not know where the pallet was on the dock--had stacked other items on top of my tile pallet and broke one of the pallet supports making it very difficult to get a pallet jack under it. But Pete did it! This is the third time I have used All Pro Delivery and I can only say that this company should go national with their integrity, prices and commitment to customer satisfaction. Their drivers are outstanding, listen to the customer and are very professional, respectful and polite. I apologize for the long review, but I want to share how far this company will go to make sure that they make their customers happy.
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January 2021 by Javier Reyes
I had a problem with my delivery a couple of weeks ago but i just had a top manager in the company personally call me an explain the situation. He was extremely professional and assured me a full refund for my delivery. It is comforting that this company took the time to figure out what happened and make things right for a customer. I would definitely use this company again for future deliveries.
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January 2021 by Trellis Duplessis
This company knows what it means to be logistics experts! The communications were precise and the staff's committment to delivering quality customer service was impeccable. There is no need to consider any other company. AllPro wins every time!
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January 2021 by Lilly Bourret
We purchased flooring from Floor and Decor at 2100 W. Sunrise Blvd., Fort Lauderdale. We asked that the flooring be delivered when it was in stock. When the store received the product, they called me and I made arrangements over the phone. I later received an email to confirm the conversation. The next day we received a call from their driver, Johnny Telsaint, who said he would arrive in 30 minutes. He was exactly on time and was great to work with. Very pleasant and spoke with my husband while he unloaded the product. We were both impressed with the way he took care of his job. We would be happy to have Johnny deliver to us again.It's always who you deal with and we would recommend Floor and Decor because of Johnny.
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January 2021 by eric pickett
All Pro Delivery Service provides great customer service and on time delivery. I love working with them!
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October 2019 by Diana Wolfe
Charles delivered right on time, actually even a little early and was very efficient placing the product where we wanted it placed.
