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August 2023 by Marty Nickel
Hard to beat DSW! Good selection and good prices. You won't get help unless you ask for it, but I enjoy talking my time while shopping.
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August 2023 by Anna
I like this store which has a large selection of nice shoes to choose from. I found just what I wanted.
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July 2023 by Sergio Mendez
My wife said they need more variety on the snicker shoes department.Clean store.Very friendly staff.
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July 2023 by Lori S.
The store is set up a little bit differently from the other DSW stores. Shoes are piled up higher on the shelves. It was a little bit confusing at the beginning. Also, They didn't have the sizes I was needing, but the staff was very good about ordering it for me. Everybody at the store was very helpful.
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June 2023 by Cindy Grant
Went to make a return today. Girl behind counter didn’t greet me, say thank you, or even make eye contact. Very rude customer service.Update: Changing my rating to a 1 after the experience I had yesterday. My husband and I had found shoes we liked in Allen but they only had his size in Prosper so we drove over to this store. Arrived at 7:30. Were told almost immediately that they were closing soon. Got it. We knew what we wanted and got busy trying stuff on. We were told two more times they were closing and the registers shut off promptly at 8. Even before closing they had locked the doors and weren't allowing people in the store. We felt rushed and frustrated that we were spending several hundred dollars at their store but instead of welcoming the sale, they were they were pushing us out the whole time.Icing on the cake: I expressed my frustration to the girl at the register and she was shockingly belligerent and rude. I asked for the manager who apologized and finished the transaction (miraculously the registers hadn't shut down at 8:00). Manager did her best to smooth things over but this was a horrible experience that I won't soon forget. I hope they consider how their corporate rules and apparently poor service training have an impact on their actual customers and that we have the choice to spend our money elsewhere next time.
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June 2023 by Jenu
As a man who appreciates quality footwear at reasonable prices, I recently visited DSW Designer Shoe Warehouse in search of some new shoes. After browsing through their extensive collection and exploring the store, I must say that my experience left me with mixed feelings.Let's start with the positives. DSW offers a vast selection of shoes for men, covering a wide range of styles and brands. From casual sneakers to formal dress shoes, they have it all. The store is well-organized, making it relatively easy to navigate and find what you're looking for. The prices are generally reasonable, and they often have sales and discounts, allowing you to snag a good deal on a pair of shoes.However, despite these positives, DSW falls short in a few areas. Firstly, the quality of their shoes can be hit or miss. While they do carry some reputable brands, the majority of their offerings seem to be of average quality. If you're looking for top-tier craftsmanship and durability, you might have to look elsewhere. It's important to keep in mind that at DSW, you get what you pay for, so don't expect premium quality at bargain prices.Secondly, the customer service at DSW can be underwhelming. During my visit, I found it difficult to find an associate readily available to assist with questions or provide recommendations. It's disappointing when you need guidance or information about specific shoe features and no one is readily available to help. Improved customer service and knowledgeable staff would greatly enhance the overall shopping experience.Furthermore, while the store's organization is generally decent, it can become overwhelming due to the sheer volume of shoes displayed. The size range for some styles may also be limited, especially if you wear less common sizes. This can be frustrating and make finding the right fit a bit of a challenge.In conclusion, DSW Designer Shoe Warehouse is an average store for men. They offer a wide selection of shoes at reasonable prices, making it an attractive option for those on a budget. However, the quality of the shoes can be hit or miss, and the customer service and store organization could use improvement. If you're seeking high-quality footwear or a personalized shopping experience, you may want to explore other options. Ultimately, DSW is a place where you can find what you need, but don't expect anything exceptional.
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June 2023 by Diane Cummings
Did not get my 10% discount on my order when I signed up for email so when I went to pick up my order I asked for my amount to be fixed to include my 10% discount and shakira mixed it for me so I spent the $9.00 discount on a green froggy kick ball! Thank you for fixing the error!!
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June 2023 by trickster0105 ray
Easy to return what I bought online and get what I wanted. PS. bring your own bags, they have gone bagless now.
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May 2023 by Chris Ranzer
Customer service was non existent, men’s section has like a corner on the side!
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April 2023 by Felicia Lumar
Unorganized and very unprofessional! I placed an order online but after that, it was like it was lost forever lol anyway since I didn't get any new updates after placing the order I decided to contact customer service who said it was DELIVERED to the store a week ago but that they forgot to send me a notification. When I arrived at the store it took the cashier about 7 minutes to locate my package and when she did it took her another 3 minutes because I had to wait for her to eat a bag of chips. After all, she said that she didn't get a break. The conclusion is if you don't have a lot of time to waste perhaps you should try another store lol
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April 2023 by Mark Criner
Love their shoes. I need a good coupon. Several boot shoes I gotta have. Linda is really nice and welcoming. She started a conversation about my OU Bag I told her it was my Mom's I had recently lost her. Mom's name is Linda as well. Nice folks here in Texas.
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April 2023 by Samantha Garvin
Had such a lovely experience with the associate today. Wish I had her name to give her a shout out.
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December 2022 by Ravi Shankar Setty
Good variety, they collect old foot wears
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November 2022 by Khanh Vu
It was okay. I ordered some shoes to be picked up. They were probably from another DSW location (Dallas to Prosper). I picked up the shoes. It sat in the closet for several months pulled them out for my son and realized that they sent the wrong width shoes. I ordered specifically wide width shoes and got the medium width shoes. I buy shoes far ahead of time because children's wide width shoes are difficult to find. It's too late to return them.
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August 2022 by Jessica Meinzer
Had a nice variety of sneakers for school. Make sure you go at the right time for the best deals!
