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December 2023 by Anna
Nice store. Good location. Went in for a sterling silver chain for necklace that broke. Was surprised they didn't have jewelry counter area like other stores. They had a jewelry area that was very limited but did find a locked case with a few Sterling silver chains. Was happy I found what I needed.
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November 2023 by ilana markey
They are dishonest. I came in today in the morning. Was told by the cashier I had $100 in kohls cash that expired today. I asked if I use it on a 12.99 hoodie if I could use the remainder later in the day as I was running to my haircut. She said yes. My son bought a small pack of squishy donuts as well after I had checked out and I had $65.03 remaining. The women said to save my receipt as they wouldn’t be able to look it up again. I said I’d be back in a couple of hours. When I returned the women at the register could not find the kohls cash. I explained to her what happened and handed her the receipt. The women who had helped earlier in the day was standing next to her. I pointed her out and said that she said it would be an issue so to keep my receipt. They called two other employees over who attempted to “help” neither could figure it out. The only suggestion they had was to download the kohls app to try and locate the missing money. So essentially I got scammed out of $65.03 of kohls cash as no one could come up with a solution. Awful customer service and a giant SCAM I won’t be shopping at kohls in the future after this experience.
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November 2023 by Fabiola Toscano
Great service from Mj and Laneisha! It’s close to closing time and we’re so nice and still found a way to be sweet and engaging and got me to smile and chat though I was in a gloomy mood,10/10 will shop here again. Kohls has earned a customer
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November 2023 by Sue Warden
I had the best experience ever today at Kohls in Prosper TX. Karlene, an associate, went above and beyond to help my husband find pair of pants. She approached us with a genuine small on her face and was eager to help! I will go back to this location because of her. Thank You, Karlene!
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November 2023 by Olawumi Oluranti Salako
I like Kohl’s store located at prosper TX. It is very neat, good customer services and it is easy to locate merchandise.It is amazing to see the store staff checking to help you locate items or answer your questions.My husband loved his new hoodies from Kohl’s.
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September 2023 by Christine Lamberson
Location is great ! Not enough Cashiers, long lines always. I wish they would expand the woman's plus size dept with more casual wear & less work out clothes. Need more casual office attire & less matronly. Bigger sizes don't need to be frumpy. Coupons are great in Kohl's . Wi-Fi is just awful in there. App never works for me. Most cashiers are very helpful & friendly. Great to have Amazon returns in this location. Thank you.
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September 2023 by Angela Butler
We went to kohls in Prosper Tx to find a dress for my daughters first school dance. We were greeted by Isabella. She was absolutely amazing. She helped us find a dress, shoes and earrings. When we couldn’t find a bracelet small enough for my daughters arm. Isabella took her own bracelet off and gave it to Serenity. Isabella is by far the best salesperson I’ve ever had the pleasure of shopping with. She made us lifetime customersSerenity loved her outfit and had a ball at her dance.Thank you kohls and Isabella
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September 2023 by Michael Heilman
Great Experience, a special Shout-Out to KARLENE in Customer Service. Clean store, friendly associates and plenty of inventory.
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September 2023 by Bruce Waldo
Last time we were at Kohl's I asked your customer service representative, Karlene, about a clothing item. Despite my protests she dropped what she was busy doing and took us over to the section we were looking for. Her customer service and kindness were noteworthy but because the sizes we were looking for were not in stock I was unable to fill out this survey although I spent the better part of an hour on the phone with Kohl's customer service trying to do it. This week, August 11th, my wife and I were again shopping at Kohl's and I contacted a service representative who was again so helpful and kind that In was suprised until I realized it was Karlene. Her professionalism, enthusiasm, and friendliness were again noteworthy but this time we made a purchase so I was able to fill a survey out. I am only sorry I was unable to compliment her on our first inter-action. On an honorary mention, our cashier, Ariel, was so friendly, helpful, and diligent in helping is with our purchase and how to get the best value from our purchase that I was again totally impressed by her knowledge and service.
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September 2023 by Sandra Mercado
Horrible experience.I went to this store with my mom, husband and my 3 years old, my husband went back to our car to drop a bag we had with other stuff with shopped in another store, while waiting for him, we were near the main entrance. There was a post (those objects to separate lines of people during checkout), it was there on one of the corners, my son was pulling the retractable strap multiple times, I was like one or two steps away from him, when suddenly a woman that works on Kohl's approached him and yelled at him very very loudly "hey stop it" and took the strap away from my son's hand , my son got very scared , even me and my mom got very scared, the volume of her voice was super loud. She was very rude to a 3 years old and she didn't need to do that, she could have told ME and I will do something about it.
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August 2023 by MJanine
I love this store! LaNeishea the assistant manager always greets me with a big smile and hello. She is always working the front checkout and is so patient and kind to her customers. I will continue shopping at this store mostly because of great customer service like LaNeishea!
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July 2023 by Gabriella Maia
Jenn, at checkout, was super nice. She reminded us of coupons and helped us save even more.
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June 2023 by Jenu
Kohl's is a department store that sells a wide variety of merchandise, including apparel, shoes, accessories, home goods, and electronics. The store is located at 920 S Preston Rd in Prosper, Texas.I recently visited Kohl's at Gates of Prosper and had a positive experience. The store is clean and well-organized, and the staff is friendly and helpful. I found a variety of items that I was looking for, and I was happy with the prices.One of the things that I liked about Kohl's is that they offer a variety of coupons and discounts. I was able to save a significant amount of money on my purchase. Additionally, Kohl's has a loyalty program called Kohl's Cash, which allows you to earn points that can be redeemed for future purchases.Overall, I had a positive experience shopping at Kohl's at Gates of Prosper. I would recommend this store to others.Pros:Wide variety of merchandiseClean and well-organized storeFriendly and helpful staffCompetitive pricesVariety of coupons and discountsKohl's Cash loyalty programCons:Can be crowded at timesSome items may be out of stockOverall:Kohl's at Gates of Prosper is a great place to shop for a variety of merchandise. The store is clean, well-organized, and the staff is friendly and helpful. I would recommend this store to others.
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June 2023 by Mark Criner
Darlene was so sweet I had gotten to the register and couldn't find my phone so I went back to bedding and she said do you want me to call it I said could you. It was 3 aisles over THANK YOU Darlene for going above and beyond tell your boss I said you deserve a raise. She's great at her job and so is La'Neishea we are both from Oklahoma. Both have great personalities. She's helped me with my new shoes I bought. I saw nothing but HARD WORK while I was in the store everyone busy doing what they should. I was in customer service 34 years and trust me you either have a knack for it or you don't. I've been called the King of customer service thousands of times. Mark from Oklahoma and Texas. GIVE THESE LADIES A PAT ON THE BACK AND A RAISE AND BUY THEM LUNCH. YOU'VE GOT A GREAT TEAM THERE!!!
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May 2023 by Owen Ziemba
I had an outstanding experience at Kohl's thanks to Fahima, one of the cashiers. From the moment I approached the counter, her warm and welcoming demeanor made me feel valued. She had exceptional knowledge of Kohl's rewards system and guided me through it effortlessly. Fahima's attentiveness and genuine concern for my needs enhanced my overall shopping experience. I highly recommend seeking her assistance at Kohl's for exceptional service. Kudos to Fahima!