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March 2024 by IamAlphatraveler S.Brantley
I come here every morning and get the mango citrus lemonade! It has your dose of vitamin C add a sprinkle of caffeine excellent way to start your day!
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March 2024 by M.C. T
Wow horrible service. The staff make you use the kiosk because they’re too lazy to help.
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March 2024 by Arianna
Can’t follow simple direction for a sandwich. AT ALL. Makes sense why they work
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March 2024 by Nathan Trinh
Food quality has been consistent for me and the manager comped a lunch for me when they messed up my order the previous night before closing. They'll do you right if anything is wrong so A+ on service for me.
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March 2024 by Nicolas DeLucia
I have never written or even considered writing a negative review of any place I’ve been to but this place has really caught me off guard. I started by ordering through the drive thru, waited for my food and drove home. Just for reference I spent over 80$ for my fiancé and I’s food. What I ordered was a chicken Baja bowl, two group soups, and a you pick 2 consisting of Napa almond chicken sandwich and a BLT. When I get home the first thing I notice is the portion size of the Baja bowl. As a former Panera team lead for over a year of experience I know what it should look like. This was a very small portion. Second thing I noticed was my BLT sandwich had the wrong bread. I was expecting what normally comes on it which is country rustic sourdough. But this sandwich came with white miche which is just a white bread. This really frustrated me especially due to the fact that nobody informed me about any modification they would do to my sandwich. And it even had the check mark for a “modified” sandwich which again I didn’t ask for. Typically when an establishment runs out of an ingredient they replace with whatever the customer wants instead but again I was never given the option to swap out the right bread I would’ve wanted. Third thing I noticed was that the group soups that I ordered did not come with any ladles to transfer over to the smaller cups. Which the ladle and the cups come standard with the group soups. I received the cups but not the ladles. Lastly and most importantly to me was the customer service that I received upon another issue with my order and that was that I was charged for a drink that I did NOT ask for in the first place and on top of being charged for that drink I did NOT receive a drink in the drive thru. At this point I was very frustrated but prior to even knowing I had gotten charged for a drink I did NOT order nor received I had called the store to clarify the “Charged sips” charge I saw on my receipt. During the call I had asked a young lady what “Charged sips” meant on the receipt and with a very unimportant and ignorant tone responds with “that’s a drink”. I proceed to then explain that I didn’t order or receive a drink during my process there and I get the same tone with the response of “okay?” after a couple of arrogant stutters. In conclusion to that phone call it was very very unprofessional and very unimportant it felt. I did not feel like I wanted to be helped by that person nor was I helped. At this point moving forward I try let it slide in my head but I was held by so many missing factors that this store had let pass. I had only felt it was right to bring attention to this so I had called again to get a name of the person I spoke to. So I did and asked the person who picked up the phone if I could get the name of whoever I spoke with for my first phone call. And the answer I got back was, “This is Brenda and I’m a manager here, we have plenty of staff who are trained to pick up the phone at any given moment”. Which is a very well thought out answer but I soon realized that Brenda was the person I spoke to on the first phone call. Brenda continues to ask what the issue was and I explained to her all the issues I was having and she offers that I come back and get my drink. In summary to that call I was left with the feeling that it was unprofessional and unimportant especially if Brenda is a manager and no real solution provided. With this review that has a one star, comes with two customers who will never be coming back to this Panera that has such a beautiful and perfect location in Windsong ranch.
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February 2024 by Brooke Hollis
This location is always out of bagels and baguettes no matter when you visit. Left the review after an 8:30am visit.
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February 2024 by Greetings
Thank you Dee for taking my order today with the upmost enthusiasm and professionalism. Thank you to Kelly for helping me with everything to pack my to go order. ?
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January 2024 by TD MD (TDMD)
Just picked up two cups of broccoli cheddar soup and paid an astronomical amount of $17 for two water down bowls of soup! YUCK!!!NEVER GOING BACK.ALWAYS GOING TO THE FRISCO MAIN STREET LOCATION INSTEAD.
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January 2024 by Anthony Valenzuela
Dine in experience was great as always. Never have I had a bad experience. Management in the morning and the afternoons are always on point. This Panera is the cleanest one of all the Paneras in the DFW area I have been to. Good energy , clean place, and good place to enjoy a good meal. Thanks as well to Kendall she went above and beyond to try to provide a great customer service experience.
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January 2024 by Urcelon Walker
I ordered a small green goddess Cobb salad with no bacon. When I got home to eat my salad, I only had iceberg lettuce, half of a boiled egg, three pieces of chicken....3!!! I'll never waste my money on another salad here again.
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January 2024 by Liuda Lev
Overpriced
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January 2024 by Bailey B
I come to this panera often and it's always well kept and maintained compared to other locations. I had an issue with my order today where there was chicken on my salad when I explicitly asked for no chicken. I spoke with Jarod and he was extremely polite and got my issue resolved, along with issuing me a credit for the mishandling. Excellent management and staff. Keep up the good work all! :)Vegetarian options: Veggie menu exists, just need to be careful about not accidentally getting chicken on the salad!
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January 2024 by Chris Henry
The Manager Dee was so nice. She corrected my order and had no
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January 2024 by Steve TenHoor
A really sub-par panera. Slow and you'd better check your order because chances are it will be wrong.
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January 2024 by Debbie Pressley
Bad slow, understaffed, food was not good other than the bread. There was no one at the counter for a long time and then people were arguing about helping me. I have always loved Panera, one of my favorites. Menu offerings were minimal and not what I usually expect. The staff was completely unhelpful even with a question about incorrect charges. Slow to make up a one person to go order from inside the restaurant when it was off dining hours and very slow. The worst part is that it was super dirty. I visited the rest room and my shoes were sticking to the floor as I walked across the room. Needless to say I won’t be back to this gross Panera. I just hope they have not all gone in this direction. My simple Caesar’s salad with chicken went in the garbage. My 3 star on the food was only the baguette and bagels I ordered for home. They were good but I’m quite afraid of the overall cleanliness of the kitchen considering the rest of the place.