Pet Supplies Plus Prosper-Windsong is a locally owned and operated store known for its great and phenomenal customer service. Employees and the manager are always so helpful, friendly, patient, and kind, often going above and beyond. Staff members demonstrate strong knowledge, particularly in pet nutrition, and provide thoughtful recommendations. The grooming service receives high praise, with dogs looking cute and happy. The self-service dog wash area is always clean, and staff are quick to jump in to help, even offering useful tips. The store is dedicated to providing the best for animals, and the experience inspires complete trust. They are very accommodating with special requests, such as making a bandana on the spot. If an item is not in stock, they can usually get it. They offer pick-up and some delivery, encouraging customers to support local instead of big box retailers.
I took my dog to be groomed and Adelia did a GREAT job. My dog was so happy and he looks so CUTE. Ask for Adelia I recommend her.
January 2026
Very kind and helpful employees. Will be returning for my doggie needs.
November 2025
Customer service was great! My son came to buy crickets as he is very into bugs and they were very patient to show him lots of them and even let him touch them. I really loved the experience. Definitely coming back!
