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January 2024 by Brian Higgins
Not impressed with the fact they couldn’t shave my dog due to him being antsy. I usually wash them myself, I felt like this was a waste of money and time. Had a bad experience with petsmart in another city, things haven’t changed.
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December 2023 by Jauna Gordon
It’s so unsettling reading the other reviews because the sentiment is consistent across the board. DO NOT LEAVE YOUR FUR BABIES WITH THE MEAN GROOMERS AT THIS LOCATION. I visited this location three times, to have my puppy groomed. The staff have never been super friendly but this last time today, put the nail in the coffin. My puppy had an apt scheduled for 9am. When I arrived at the desk, no one was there to greet me and I saw one of the groomers in the salon just scrolling on the computer. I waited several minutes prior to tapping the window to let her know I was waiting. When she came to the check-in register, she didn’t greet me at all. I said hello to her TWICE & she still didn’t acknowledge me. She proceeds to say “ who is the apt for “ with the absolute nastiest attitude, and STILL had not acknowledged me addressing her. I told her to cancel the appointment because I was not comfortable leaving my dog in her care, out of fear that she would mistreat my dog.Whoever is the GM of the prosper location, needs to take more pride in the staff they have representing their store. The overall energy of the staff toward customers is absolutely shameful.The petsmart in Frisco is much better, the ladies are KIND & accommodated my last minute request for a same day appointment.
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December 2023 by Jen Wendling
I’ve only used the grooming services here, so my review is based on that. Natalie did a great job with my pup, but Casey was pretty terrible and had an awful attitude at pickup (and was late to work, to boot). Both times, I paid for service upgrades and I’m not sure either one was performed. Most recently, I paid for the Winter Special Package PLUS which says it comes with an array of things including a bandana, cookie, and $200 of coupons - I received none of that. They seem to be perfectly content ripping people off with the extras.
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November 2023 by Mizuki Shinwa
It's so great there also doing charity for the pets and children. Also if u have unwanted toys u can give them some for a good cause.
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October 2023 by Jamie Aguirre
I don't usually leave reviews but I was very upset. I called yesterday to make an appointment for my 2 Goldens to get pawdicures for Monday at 5pm. I was told I dont need to make an appointment, just to come in. I came in at 5pm and waited 25 min, which is fine. When it was my turn the groomer said she doesn't have time for 2 pawdicures. I told her how I called and was told to come in. She said, " well, we are about to close so we don't have time. I'd have to do it and I'm already behind" The lady before me, who was waiting for her dog, told the groomer that I had been waiting for a while. The groomer said, " Well sorry we are about to close" it was 5:25pm and the other groomer had just arranged for another lady to pick her dog up at 7pm. It's frustrating when you try to make an appointment, they tell you not to, then lie about closing and send you away without any care. I called the front to let them know what happened, and they did not care either. I didnt even get an im sorry. I will not be going back. Customer service is horrible.
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September 2023 by Amanda P.
Very poor experience at Gates if Prosper Petsmart in Grooming. Arrived late and girl at front counter said she left me a Voicemail that she couldn't take us past 2:15. Phew, thank goodness and I apologize again for my delay and not being able to answer my phone. Then she says "we'll I can't take you bc it's 2:18". I thought she was joking but she wasn't. Three minutes? I told her "feel free to cut my xtra services I chose so I could still get her bathed and cut at minimum". She said "no we can't she bites at the air on the blow dryer". What? So you accepted my appointment apparently knowing that was an issue for you, and have time to do just a bath and brush but you won't take me because three minutes? "We'll no it's because she bites at the air in the blow dryer so it takes longer." I remind her that the extra half hour to 45 m of services I scheduled can be dropped to make enough time so I don't impact their other appointments. So she goes to ask Manager, who was also a treat, and she too says the part about 3 minutes and her biting at the air of the blow dryer. I reiterated again I can cancel all other services and so there is plenty of time. She closes with " well yeah but you were 3 m past what she told you she could do". I feel like O was in a SNL skit, I sware! Manager of Grooming on Friday at 2:15 pm was Tiffany and other girl- majorly rude and not someone who should be at a customer service front counter was with. 'C'. Bottom line really poor, cranky and sloppy workers here.
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September 2023 by Michelle Flannigan
We always shop for our pets at PetSmart. This particular trip, though, I won a grant to get a pet for my classroom and had very specific parameters for what I could purchase. The employee that helped me was very kind and knowledgeable about the items I was looking for and helped me tremendously!
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September 2023 by Tanmay Sharma
People told me not to go to PetSmart they are the worst. But i gave them benefit of doubt and went to PetSmart Frisco and had an amazing time, Staff is very friendly and very polite. HOWEVER, this is about PetSmart PROSPER who are just the worst people, they will embarrass you they will judge you (racists) and they will talk to you like you owe them your life. Just because it was there lunch time in another 30 min they called us early and behaved very rudely. Thank god we didnt give our baby to them otherwise god knows what would they do behind the doors.NEVER GOING BACK TO PETSMART PROSPER.Also, we took a package in which first thing was to trim the nails and they forgot about it.
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August 2023 by Gerald Lewis
I take my dog to Natalie, the groomer, and she always does an amazing job. I definitely suggest using her. The price is reasonable, and I'm content knowing my dog is in good hands.
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August 2023 by andrea Carolina Maza
Worst experience with Brynne W! I was a loyal customer from PetSmart for more than 3 years, today I went to the prosper location with my 2 dogs and Brynne W was suppose to take care of them on the grooming section, this person acuse my one year and half dog of been aggressive when that had NEVER happens this was the first time her been the groomer my dog took training classes at PetSmart since she was a puppy and in every visit Mia was congratulated for her perfect behavior! this person was since the beginning of the checking trying to not do the grooming and showing a bad actitud to the point my dog was scare to go to herFor them it may not be important that only one customer left PetSmart specially because they are only the employees but I want to express my bad experience so everyone take care with there pets
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August 2023 by Michael Epps
Took my dog for a hair cut. They do a phenomenal job at this location and adore my pooch. He is well taken care of there. Val did an excellent job with him as usual
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August 2023 by Robert Cowan
Done with this store even though it’s convenient. The medicated boy slurring through questions and suggesting we check Amazon for stock instead of looking up his own store tipped us to use Dallas Parkway instead. They have a few great staff and it’s a beautiful store but often just not worth the trip to deal with the poor ones killing time.
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August 2023 by Naimy Rojas
If I couldn't give it a star, I wouldn't, I've come here to buy pets for my children, I come constantly. but today I was served by a man who was so grumpy, he treated me badly and did not want to sell the shackles, he does not know how to work under pressure, much less serve a client. he threw the shackles on the table and didn't even want to collect them, it was a racist treatment unfortunately I couldn't defend myself because I didn't speak the language. The rest of the people who work here are good because they have already taken care of me and with dedication, but this man apparently was in his worst days.I come from Aubrey to buy my children's chameleon crickets. and he told me to come back tomorrow. to buy them. What happens ?
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July 2023 by Christi C.
Grooming appointment not good. Customers are not told they will need to drop their dog off for 4 hours for a nail trim and bath. According to the rude manager/groomer at the check-in counter, this is something the customer should know or assume. We, however, did not know this as we had not taken our dog to Pet Smart before and we had made an appointment. After my husband waited an hour for our dog to be taken care of, and not being told of a 4 hour wait, he asked what had been done so far - nothing had been done for our dog. They just put him in a kennel and could not say when they were going to work on him. Since it had already been an hour, my husband just asked them to trim his nails, no bath. Also, all of the information we provided over the phone to set the appointment had to be provided a second time when my husband arrived because they didn't write it down or enter it into their system. Obviously, completely mismanaged department. Will not go there again.
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July 2023 by Kari C.
Do not take your pet here!!! They killed my sisters dog. I can't stress this enough.If I could give it zero stars I would
