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November 2023 by Tanisha Me
This location works. Shopping related to home decor has definitely improved.
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November 2023 by Elisa Shaw
I had an UNPLEASANT visit today! Older African American Cashier has NO Customer Service Etiquette!!! She doesn’t greet is RUDE and speaks very Aggressively!! I purchased over $200 worth of clothes; she didn’t ask, she AGGRESSIVELY told me to take the hangers off all the clothes then as I was taking them off she rudely tells me to put them on the other register bc they are in her way! Once I paid she just turned her back against me, didn’t bother to give me my receipt or hand me my bags!! She made me feel very UNCOMFORTABLE and UNWELCOME! If she HATES her job so much she should QUIT!! Only gave it 2 stars bc they did have a good selection of clothes. But with that type of customer service I rather take my business elsewhere, like to the stores next door…Burlington & TJMaxx instead!!
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October 2023 by Danny Ibarra
One dressing room for the entire store!!! Want when that busy at 7:30 pm and waited 20 minutes with no movement and two people ahead of me. Put clothes back and walked out.
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September 2023 by Jim Browning
So today I thought I would try this store again. Not today or ever again always low in stock and most of the time one cashier. I have lost a lot of weight and need to try clothes on and yet again the fitting rooms are closed in the back and up front only one is open on a Saturday the other broke so they say? I live close so this one is or was perfect but, guess I will take my business elsewhere.
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September 2023 by Deanna Wagner
African American lady at the register is very RUDE. Talking to people in front of me like she was mad at them. Im thinking they did something to her. so I’m up next and she’s talking hard and aggressive like she was upset that I was purchasing something. I added another item to my purchase she then tells me abruptly to hit the x button twice. I don’t think she likes her job AT all. She is too of age to not know how she should treat customers better yet people in general. I ended up apologizing to her telling her it’s going to be ok and speaking peace over her life.
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September 2023 by Sujana B
Love this place..I think when you visit the place on Mondays the deals are more
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August 2023 by Angelina Stemomos
I backed up into a rack by accident and a bunch of cockroaches fell out one got on my dress I was freaking out running out the store I told the worker at the front and she said they see them all the time! Imagine going there bringing something home and wondering how in the hell you got roaches in your home don’t show here unless your cool with cockroaches
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August 2023 by Wróżka Melissa
A shop where you can find branded goods very cheaply. The service is pleasant, you just have to keep an eye on your basket and don't leave it, because they can clean it up
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July 2023 by Steffany Alvarez
Based on my experience, the store was organized with no items on the floor. Thanks to the staff! I was lucky enough to buy some good finds on clearance. The staff was friendly to me, and I would go back to this location.
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July 2023 by Cheyenne Lyles
This might be the best Ross in all of DFW! It’s usually organized with lots to choose from. I basically decorated my entire house with goods from this Ross. I mean pictures, bedding, cookware, fake plants, etc. It’s also a plus that Burlington, Ulta, and Walmart are all right there together. Perfect little strip!
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June 2023 by Fidel Duran
I had an unpleasant experience. At the checkout Yetnude was very rude, scanned my clothes and literally threw them in the bag making them wrinkly, I understand you have to move at a fast speed but it look like she didint want to be there and just rushing everyone. She had an unpleasant attitude as well. if she’s having a bad day she shouldn’t take it out on the customers. I felt unwelcome. I hope nobody feels like this at any store. I hope your experience is better.
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May 2023 by Memo Gomez
The Ross store in Prosper, TX is a complete mess. There are long lines and one cashier. The store manager, Rekha, is no where to be found to file a complaint. She needs to get her rear end on the floor and stop being a desk jockey. This store has several opportunities including sizing the clothes, cleanliness and customer service. I keep asking myself how the District and Regional Manager have not taken action on this particular store. Corporate should make an unannounced visit to validate the condition of this store. I’m expecting a complete turn around, otherwise I’ll take my business somewhere else, like TJ Maxx and Burlington.
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April 2023 by Xeeia K
Good place to shop in reasonable price.Compared to other stores, this store was very much organized....cerdit goes to employees.manager/supervisor was not good in customer handling.
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April 2023 by Animesh D
Nice and clean Ross store. Have ample parking outside. Clean restroom and floor is not that cluttered. The employees are courteous.
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April 2023 by Cuteamber363
Never has the main fitting rooms open only ever the stalls at the front of the store lines are always super long to try on your clothes and last time I was there they only had one stall open