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January 2024 by Efrain Sanchez
Great experience at the Prosper Store JT and Justin were very helpful. We didn’t feel pressured into anything they answered all of our questions and even provided some really helpful tips. The whole experience was worth it!! This is our first Sleep Number and we are beyond excited.
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January 2024 by Andre Wells
Truly enjoyed our experience with the Prosper team. The store manager went above and beyond. We didn’t realize how poor our sleep experience was with our existing mattress. After our number was set, it was hard not falling asleep in the store. Can’t wait to try out our P6!!
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September 2023 by Michelle Bruneau
Great experience, the staff was very knowledgable on their products and was very easy to work with to customize a bed that was tailored to our needs. At no point did we feel like we were getting sold, process was very easy and informative. We look forward to getting our new Sleep Number bed next wk!
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July 2023 by Heather Dodd
I purchased my sleep number bed a few months ago. I am extremely happy with my purchase. Lacey was very helpful in explaining all the features of the the different models and helping me choose the perfect mattress. I have always struggled with sleep in the past and am finally getting better quality sleep. My only regret is waiting this long to purchase!
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May 2023 by Jordan Williams
Best sleep number location in DFW!! Everyone is so friendly and helpful!! Thank you!
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May 2023 by Jay Miller
Love my Sleep Number bed!
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February 2023 by Allie G
This bed is nothing like what is advertised! It is so uncomfortable. They give you the run around if you try to return it. Its is by far the worst matress we have ever had. We are sticking wirh it to make our money worth burt we havent had a genuinely good nights sleep since we purchased it. Ho is this company still selling this trash!
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November 2022 by Kacey Diede
Lacey was so helpful! She answered a million questions, let me check out multiple sleep options and helped me every step of the way.
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October 2022 by Eileen Dotson
First I love my bed(s), they are the most comfortable I have ever owned! I also have one for my RV, it fits perfectly and was easy to install. I also have bought sheets, blankets and pillows, all very high quality! Second I have worked with Jenny, she is the most professional sales person Ive ever met. She has quickly and thoroughly answers any questions I have. Her knowledge of the product line is exceptional. I like that she checks in on me and lets me knows about specials, without salesy pressure!! If this matters to you, Jenny is your gal and you’ll be well taken care of!!
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October 2022 by Bobbi Sue Hiber-Benkalowycz
This is my second sleep number bed. I loved my first one so much that I bought a new one after 20 years. The customer service I’ve received from Jeanne has been top notch. I have had several follow up calls since my purchase in September of 2021. My daughter purchased one after me and loves hers as well.
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October 2022 by Amanda Flurry
I had the best experience at this Sleep Number store! The sales lady was very informative and knowledgeable about the beds. The sales lady was very upfront about warranties, exchanges and returns.I enjoyed the process of trying the beds out. I felt very comfortable with the bed I picked out and purchased.
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October 2022 by Ken Williams
I never write reviews, but this service level struck a cord. We purchased an $11,000.00 bed and the service has been horrible. After we have discussed how uncomfortable this bed is multiple times with our local store (which they can't do anything by the way you have to call corporate). I do want to note the local reps are nice, but they really can't do anything except for sell you the bed. I was fine at first because the first csr rep I spoke with said that they would be able to exchange the bed for a non-split and give me a mattress pad for free and then we would get another 30 days trial. At that point, I thought we may able to make it work. But then I call back after discussing options with my wife and they now tell me that that person didn't have authorization to say they could do that. So if I wanted to exchange it would be a final sale and no way to try out the new bed. I will be getting a refund on the bed, but just paid 5000.00 for a "fancy box springs". Buyers beware. I guess my expectations were just much higher with the amount of money we spent. I guess high cost doesn't always equal high quality. Learn from my lesson. (And before they come after me....it is in the fine print that the base is not refundable....I was aware of that...just expected to be able to work with them on figuring out a solution)....100 night trial is....100 nights ...on the first bed...once you exchange...no trial or refunds......great marketing hook....bad execution/customer service.
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October 2022 by Paul Nelson
This has been a terrible experience. Lacey was great at the store during the initial purchase. Since then, and after about $10k spent, this has been a terrible experience. First we had to wait 7 months for delivery. About a month after delivery, we are NOT satisfied with the product. Sleep Number is NOT what it is cracked up to be. It is basically just a high-tech air mattress. We are not sleeping any better than we were before. We should have gone with a quality memory-foam-based mattress. Now we are going through the return process, which is AWFUL. Corporate is full of bullies and stubborn reps who make it as difficult as they can to return anything. We regret this purchase.
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October 2022 by Tammi Wisko
I purchased a sleep number bed in April. The staff greeted me with smiles and were very professional in answering my questions. I was undecided about a new bed but with the knowledge the staff provided me I settled on a bed. The store was very clean and they had COVID protections in place. Highly recommend this store for a great experience.
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October 2021 by Lacey Koehler
Best experience I’ve had buying a mattress! The sales people work hard to find a perfect solution and the beds themselves are amazing! I love how I can adjust it to MY comfort. I won’t be sleeping on anything else but a Sleep Number!
