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October 2023 by Ahmad Rashid Ahmad
Great customer service particularly by Tony. My number was ported in & activated plus got the new IPhone 15 Pro all in one visit. I recommend T Mobile to everyone, they have great cellular service as well. 10/10
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October 2023 by James Scharton
I came in for a simple upgrade. They line skipped to another customer while I was waiting for 45 minutes. I rather visit another location.
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September 2023 by Joseph Clark
The staff here will tell you anything to get you out of the store. Yesterday’s interaction clearly showed that they did not want my business. When you’re lied to, the lie is contradicted in the same conservation; nothing paints a more precise picture—T-Mobile is not the problem, just this location. Highly recommend going to Frisco or other Prosper store if you need assistance.
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September 2023 by alesia keel
went in just to get my screen protector changed we came in saw 3 t-mobile workers one come around and states it will be 15 me we can’t skip customers the other one was helping the man with the doors once the guy was done with the door the other two t-mobile ppl went to the back now all this for what reason i will never come back to this location i don’t know if it’s because i’m black but i pay my taxes too and needed service however i will go to another location where they have respect for all kinds
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July 2023 by J R
I came in thinking I had a bigger problem than I did thanks to Claudia. Claudia was so nice and patient as I explained my problem with phone. In less than 10 minutes Claudia fixed my (man made problem ?) and replaced the protective cover on my phone. TMobile you have an amazing employee and I had a great experience in your store with Claudia!!
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July 2023 by Paloma Villa
The store manager Claudia & her subpar assistant manager Tony are horrible employees. They’re rude & will try anything & everything to get out of the deals they worked with you in the first place. T-Mobile is a decent carrier but their customer service at this location is awful, should have just stayed with AT&T.
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July 2023 by Makenna Mattal
Brendan truly made switching providers a wonderful experience. He was attentive, very knowledgeable, and made the whole process as easy as possible. 10/10 highly recommended working with Brendan!
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July 2023 by Joe Kamer
The floor associates need to be more educated on the technical side of the smart phones. Although the over all process to upgrade my phone was horrible, and took a whole day, Alex saved the sale! Thank you Alex!
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July 2023 by Hari Krishn
There is one person he is alex he is fablous very skilled person and thanks to preesha as well
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June 2023 by Znaya B
Brendan was very helpful and helped will all our questions and concerns!
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June 2023 by Ed Price
Great experience here with awesome customer service. Try it if you want T-mobile service, they have a large variety of phones. Tony and Sterling were VERY helpful to me when I had a problem with my older S-9.
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April 2023 by Mary Uribe
Harry helped my husband and I last week with setting up a business line and getting a new phone for our son. He was so incredibly patient and he really made sure that he we got the best deal we could get with the deals offered. If you are heading to this prosper T-mobile look for Harry! He cares about making sure you leave with exactly what you need for the best price even if that means he has to spend over an hour on the phone with support making it happen! He made our week and I am seriously grateful
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April 2023 by Vara Gandi
Earlier Randy and now Brendan whitlatch, how many nice guys you got Tmobile store. ?. Always walked out with the best deals. Thank you somuch for saving us from spending and getting best benefits. You got best buddies in there.
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March 2023 by Adnan Bashir
Great service. Convenient location. Nice spacious store. Lots of products. There are comfortable seats to sit as well if you are waiting. Brandon gave exceptional service. Got a great phone and great plan for my wife. Upgraded my plan as well. Thank you Brandon for assisting us. We will be back.
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January 2023 by Jennifer M.
Takes forever. Take your name say they will call they don’t. They take walkins before going thru the list. Sitting here watching it happen. They asked if they had appointment customer said no, but still helped him before the waiting list. Super annoyed
