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March 2024 by audrey anderson
So welcoming, helpful, always greet you when you come in!
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March 2024 by Steven D
If I could give this place zero stars that would still be to many. The service in this place is incompetent and nonexistent. 4 out of my last 5 packages have been misplaced and no one really seems to care and tonight after picking up my last package it was damaged. I was told the manager or owner would call to discuss the issue and to no surprise I was totally blown off. If you’re smart take your money and go to a different location. A location that actually knows what they are doing.
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March 2024 by Adam Vass
I ship items frequently with both UPS and the “other one.” This UPS location is by far the best I’ve been inside of. The employees are phenomenal and have always went above and beyond to help me.
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February 2024 by Jacqueline Cardelino
I recently had an urgent situation where I needed to send a birthday gift to my niece on short notice. With time ticking away, I rushed to UPS Store #6736 located at Hwy 380 & Custer, hoping for a miracle. Little did I know, Miranda and the team at this location were about to exceed all my expectations.Upon explaining my predicament to Miranda, she immediately sprang into action. Despite the time-sensitive nature of my request, Miranda remained calm and composed, assuring me that they would do everything in their power to assist me.What truly amazed me was Miranda's proactive approach. Without hesitation, she contacted the UPS driver scheduled for pickup that evening and explained the urgency of my situation. To my astonishment, the driver graciously agreed to wait an extra 15 minutes to ensure that my niece's birthday gift would be on its way.Miranda's professionalism, efficiency, and genuine concern for customer satisfaction were evident throughout the entire process. Not only did she go above and beyond to accommodate my needs, but she also managed to alleviate the stress and anxiety I was feeling.Thanks to Miranda and the team at UPS Store #6736, my niece received her birthday gift right on time, making her day extra special. I cannot express enough gratitude for their exceptional service and unwavering dedication to ensuring customer satisfaction.If you're ever in need of shipping services or assistance with any logistical challenges, I highly recommend visiting UPS Store #6736 at Hwy 380 & Custer. With a team as dedicated and resourceful as theirs, you can rest assured that your needs will be met with the utmost care and attention to detail. Thank you, Miranda, and the entire team, for going the extra mile and turning what could have been a stressful situation into a seamless experience.
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February 2024 by Manish Raval
I recently needed to ship my daughter's laptop to Austin, TX from Dallas, and I was so impressed with the service I received at The UPS Store on University in Prosper. Miranda and her team were incredibly helpful and efficient. William is a great guy also, who helped me in the past. On this occasion, they helped me choose the right shipping option and made sure the laptop was securely packed, while making sure it was cost-effective. I would definitely recommend The UPS Store to anyone who needs shipping services.
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January 2024 by Gaurang Bharadiya
$2.50 Print Service Fee$0.22 Tax on the service fee$0.64 cents per color copy.And tax on top of it.What is a Print Service Fee if you are already paying price per copy. And wait it was a photocopy not a print service. What a ripoff.
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January 2024 by Rao Mettu
Very Professional
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November 2023 by A Google User
Super disappointed in this ups I never right reviews but I have a business near that location and have to return items to Amazon sometimes and this place makes it so difficult to return anything. the employees never know what they are doing and don’t seem like willing to help this ups is awful I definitely don’t recommend going there.
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October 2023 by Taylor Payne
Super disappointed in this ups I never right reviews but I have a business near that location and have to return items to Amazon sometimes and this place makes it so difficult to return anything. the employees never know what they are doing and don’t seem like willing to help this ups is awful I definitely don’t recommend going there.
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October 2023 by Fadwa Sweis
Best ups store you could visit in the area , the place is clean the staff is helpful professional and kind .
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September 2023 by Jyotsna Andhavarapu
I love the way they treat the customers it’s not just business it feels like visiting a friend’s place.Employees always welcome with warm wishes. Services are great ? I absolutely recommend them .
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July 2023 by Seth Godin
An Unforgettable Experience at UPS Store: A Warm Embrace of Hospitality and Kindness -My recent visit to the UPS Store was nothing short of exceptional! The lovely ladies greeted me warmly and even opened the door for me. They offered water to refresh me while handling my packages with utmost care. I appreciated the patience they showed as I wrote down addresses on all my packages, giving me ample space and time. I must extend a special shoutout to the incredible trio who made this experience unforgettable – Zehra, Camille and Joan. They were not only efficient in handling my packages but also exuded a level of warmth and care that is rarely seen in customer service these days. They made my visit feel like a breeze and left me feeling valued as a customer. Highly recommend this outstanding UPS Store!
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July 2023 by Becky
This UPS is the best, they're ALWAYS friendly, they welcomed you with a smile and they are fast. I will drive just to go to this location.
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July 2023 by Hannah DeMasi
THE BEST and THE NICEST UPS store I have walked in. Joann and Ann are the kindest, sweetest, most helpful ladies. I went to have something notarized, and they were so joyful and amazing. Thank you for putting a smile on my face and making me feel so welcomed.
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July 2023 by T M East
Heaven forbid you don’t have it tape right in their book for an Amazon return. They will charge you at least $4 which is way more than packing tape costs. And didn’t offer any help with the oversized box I had from Amazon sending a knowingly broken product.
