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March 2024 by Carrie S
The food is so salty, mind you I had veggies and lettuce but whomever fixed the fajita veggies and or meat also made overly seasoned it with salt.. DISGUSTING. Plus they were out of certain food items( around early afternoon mind you) very DISSATISFIED AND
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March 2024 by Caitlin Rose
for some people who are overworked and underpaid they do their best?!super sweet people and customer service is always
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March 2024 by Duanchelle Lewis
Top notch service, fresh food, great atmosphere and the staff aim to please their customers. I don’t care how long the line is, I’m waiting for this experience.Keep up the good work. Awesome! Awesome! Awesome!!!Kid-friendliness: There are kid items.Wheelchair accessibility: It is wheelchair accessible.
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March 2024 by LaChasity Newman
My bowl didn't have any lettuce in it, and it was overloaded with sour cream. I was very disappointed and couldn't take it back because I was at work on my lunch break.
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March 2024 by Lwito
My chips were so stale and super salty I couldn’t even eat them, I was so sad because I was craving chipotle so bad.
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March 2024 by micah johnson
I have been at this chipotles several times. It’s the only one in the area each time I have been in there the counter is covered in food. I’ve had the same young lady fill my order three times she doesn’t smile. She doesn’t look up at ya, but she does ask what do you want, I usually get extra sour cream the last time I was in there. This particular young lady filled each container halfway up. I asked her if she could fill them both up. Her attitude was that I she thought I was asking too much of her I don’t know who the manager , or who has the franchise at this particular store, but they really need to look into cleanliness, and training their staff. Also, each time I have been in there there is loud music that sometimes it’s hip-hop or just grunge music.
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March 2024 by Chasity Abraham
One of MF my orders was incorrect. The manager name Amanda does not have any customer service skills. She refuse to provide her name when I advised I was unhappy with her services. I contacted corporate office & advised.
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March 2024 by Mario Ramirez
Pathetic customer service. Servers and cashiers are not welcoming, act lazy and have a stupid attitude. Seems like the ghetto attitudes and bad customer service is starting expand further south of I35. Shame.
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February 2024 by Freight Train
Not bad at
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February 2024 by Get It On Jonez
So much better than the Chipotle in
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February 2024 by Jay Bee
The food didn't taste fresh. The rice was hard, and small pieces of chicken were not tasty. I paid a lot of money for something our family did not enjoy.
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February 2024 by Jachail
Manager acts slow, couldn’t even get my online order till 30 mins later after showing multiple confirmations??♂️
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January 2024 by Lady Rain
Normally don't post bad reviews but however, I made a online order 1 hour before I picked it up before I went work.my pick up time was for 6pm. I got there at 605p and still had to wait 10 mins for my food. Then to discover. Its been sitting on counter unbag getting cold.so unfortunately to food was cold and service was flow.
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January 2024 by Hazel M Gamez
This is the only chipotle that service is super slow. They literally take their sweet time as if there is no long line. Steak meat is usually over cooked & there is always something that’s ran out & takes 30 min of a wait time to get. Not my first bad experience but every time no lie. I go to the Grand Prairie area where I work all the time by & they are always quick & never run out of anything so I don’t get it over here in red oak but it’s the only one by my house. ??♀️ Oh & I asked the manager Amanda if I could at least have some chips & cheese for the long wait bcuz I had paid but sat to wait for the white rice those 30 min & she said no just chips. Like really? I just got my burrito & left.
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January 2024 by mywilsonkids
I went to Chipotle on Tuesday, 1/16 and arrived at 11:20 AM. A young lighter skinned African American man with tattoos on his arm which included the Masonic eye in a triangle started my order who barely nodded at me with a frown.That was his way of saying what can I get you.I got through the line quickly and the food was good. When I went to get a drink there were 3 out of order signs across the fountain dispenser machine. I chose water which had an out of order sign for the lemonade it shared a spout with. When pushing the lever in to get water the lever got stuck and water came pouring out diagonal making a mess. I tried to stop it but after several seconds couldn’t so I asked the young lady at the register if she could. She was finally able to stop it. Meanwhile before I even started making my drink there was a huge puddle on the floor in front of the machine which also included ice on the concrete floor. There is no way she did NOT notice this danger hazard. They weren’t terribly busy yet and definitely had time to clean it up as there wasn’t a line. Just a few customers spaced out. None of the staff even put a wet floor sign up when they chose to ignore this! That’s a lawsuit waiting to happen if someone got hurt.The music was so loud and ridiculous. I could barely have a conversation with my husband who was sitting next to me. It sounded like a man and woman were randomly yelling out a note into a microphone with no words from a closet with a drum beat. Think of modern art but in music form. Who even listens to this style of music and why is it played so loud?!! I noticed not one trash can had been put out yet inside the store nor outside the front door of the restaurant. I left at 11:30 so the store had been open for 45 minutes at that point and others had left before us. Trash was beginning to pile up on the counter left on the sliver trays since it couldn’t be thrown away.Every single staff member looked to be barely out of high school and all completely miserable. No one knew how to smile or give good customer service. Instead of writing a review I wanted to speak to a manager about this. I tried calling at 2:30 pm during their slower hours. I kept calling and going through automation. The phone rang and rang and then gave no option for voicemail so that is why I am taking the time to write a review in hopes someone who is in charge of the Red Oak location can get this under control!