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December 2023 by Juan Xala
This store has amazing customer service.Marilyn was so exceptional she helped me by guiding to the buy the right phone for my needs! She also hooked it up with accessoriesI will be doing my business in this store from now on
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December 2023 by Ofelia Lobo
Such a good store !All their reps are good for transferring stuff and selling. Linda is so great she always takes care of me and my family!Also Marilyn is phenomenal on helping us on our phones and with ACP!
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December 2023 by priscilla jimmerson
I got the pleasure to have Linda the manager to help me out on switching my lines over! This whole team had a great customer service and work great together
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December 2023 by Latricia Bryant
This cricket has one of the best customer serviceI have went to other crickets and their customer service isn’t even close to this stores.This team helped me out putting my acp back on my account. They were really helpful
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September 2023 by Bruce Rogers
Good knowledge will service about their products.
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August 2023 by Adriana Herrera
Marilyn is so awesome and very helpful.We have done business with this store for years now and we have never been disappointed. We have usually worked with the same staff there but today we had the pleasure of being assisted by Marilyn. She was knowledgeable and very friendly. We shared a few laughs and giggles and she’s always patient with us.Thank you Marilyn for your service and making our visit as pleasant as it was.
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July 2023 by Casey Abbott
I cannot say enough good things about Linda and her staff. Not only is Linda knowledgeable, courtesy and polite, she listens with empathy. She graciously understood my lack of knowledge with a new phones systems/processes and walked me thru step by step to ensure the proper data transfers. When I called the store for assistance with security key codes the staff was equally patient and helpful, ultimately resolving the issue. I am very satisfied with my experience and more than appreciate Linda and the staff at this location- THANK YOU
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December 2022 by Kaneshia Beasley
I switched my service back to cricket. And the lady at the counter was super nice and helpful. We explained that we want to move our lines from one company to cricket, gave our info. She filled in the rest. She also gave us future advice should we add extra lines. She really was awesome! Turns out she was the manager Linda.
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August 2022 by makenzi x.
Lilia was one of the best representatives i've ever had at cricket! She was so sweet and patient with us today and helped everyone in the store very quickly and efficiently. She was overall a great worker and i enjoyed speaking with her. I recommend her to anyone who needs service at cricket!
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July 2022 by Mel Rod
I am writing this review to the owner or person in charge of the Cricket in Red Oak off of Ovilla Rd. I have been there twice in the past two weeks on a different matter than today, and the two girls that were there in the past weeks were courteous and helpful. But I went today, June 22, 2022 at 1:30pm to buy a new phone for one of the existing lines that we have, the girl that was there today was a different girl from the ones that have helped us in the past. She was rude and unhelpful, she tried to charge us, beside the phone and activation, for insurance and $55 for a new line-month fee, I kept repeating to her that the phone was for an existing line, but she won't listed nor explained to us why we had to pay for all that stuff. I asked for the manager to see if she could help us any better, but that manager, I had not seen her before either, she was rude to me. I told her that I was trying to understand all the fees because the girl was not explaining herself, the manager yelled at me and told me not to offend the other girl, which I never did, I was shocked, I never raised my voice nor said any sort of offensive words. I had nothing else to do there, but to leave. I didn't get their names, but with specific date and time, you should know who was there. Obviously the employee was lacking training and they both need to learn manners and customer service.
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March 2022 by Krystal Melton
Called into the store at 3:38pm on February 24, trying to get information about the various phone plans, the representative that answered let it be known that she would rather be any where else but at work, by unnecessarily blowing, huffing and puffing, being rude, and eventually hanging up in my face!!! I would not recommend any one call this location if your looking for assistance. I just spent over $160 switching phone companies for this to by my first person interaction with the company!!!?? I want my money back.
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October 2021 by Lynn Harris
Good service this time
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August 2021 by MN Love
The customer service lady was really nice and helpful
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January 2021 by Mary Miller
The sales lady was great i give her 5 stars
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March 2020 by Justo Guadarrama
Awesome staff and awesome service
