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September 2023 by Tamika Lockhart
Should've read reviews before reserving from this location. Reserved vehicle wasn't available and I wasn't notified until an hour before pickup. No assistance with finding the same vehicle type within the area. I'm just out of luck!
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September 2023 by FewSeek Tame
Don’t ever get a rental car from enterprise, they’ll keep your deposit for no reason.
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June 2023 by busayo imolehin
The rep was very rude. Had me wait for a reservation for 3 days only to let me know on the pickup day that I had to copay from what my insurance covers. He said " WE DONT HAVE ANYTHING IN YOUR PRICE RANGE PERIOD " That was inappropriate to say and unprofessional.I change my reservation to hertz and got a car the same day with no co-pays.STAY AWAY FROM THEM
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June 2023 by Stephanie Johnson
I've been to this location a few times, and it's always only one person available. He's responsible for checking vehicles in/out, washing vehicles, and taking carss for deposit etc.
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May 2023 by Hilda Coronado
I went to get my rental that I got online and confirmed. And the guys there said ma'am I tried to call you 3 time 30 mins AGO, to let you know we don't have a car. (I see the car that I'm supposed to get.) I asked well can you check the Waxahachie area or any the other locations to see if there is a car available. He said they are all the same, there are no cars available in Waxahachie or any of the other stores up north. So i decided to call the company to check. And they found one for me in Waxahachie.People just don't want to work.
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April 2023 by Christine Miller
I am so impressed with the genuine, amazing customer service provided by Elmore and Greg. I have rented 2 cars here due to mine being in the shop from a recent accident. Elmore and Greg have gone above and beyond with the service level and they return calls when they tell you they will. They do everything in their power to get you taken care of quickly and efficiently.Thank you guys so much for being so great to me and my little boy. God bless you for making a stressful situation easier. ⭐️⭐️⭐️⭐️⭐️
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April 2023 by Nancy Estes
Elmore is amazing!! He worked so hard to find me a car so I wouldn’t miss work and he even came and picked me up! He was incredibly nice, kind and helpful! Will definitely rent a car from here again:)
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April 2023 by Horace & Linda Shaw
Elmore and Greg at Enterprise Rentals in Red Oak showed such quality customer care for my rental situation. They epitomized exceptional help and understanding for my rental needs. I so highly recommend Enterprise and especially Enterprise in Red Oak if you are in need of a rental. Linda Shaw
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March 2023 by Michael Burpo
Tried to rent an economy car through an insurance claim and was told they didn't have anything in stock!Then I called back to rent a car, this time I was personally paying for it out of pocket. All of a sudden they have cars to choose from!As I was checking out I asked them to merge the personal rental with my existing insurance claim and was denied!Enterprise is a complete scam! If you pay for rental insurance and need a vehicle, they will not help you.
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February 2023 by robert wessa
Very happy w customer service! Shout out to the gentleman who helped me at Red Oak location Elmore went way beyond friendly and efficient. This man was so personable and had the best personality I believe I’ve ever experienced in customer service. Elmore deserves a big raise and promotion! He surely is an asset to this company!
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September 2022 by Bald Queen
They have to answer the phone first!!! You can't rent a car if there is no one to speak with. Ringing for 6 minutes now. However, several minutes later after hanging up, the nicest young man named Ricky called me back from caller ID. They were all out of vehicles but he was pleasant nonetheless. Thanks Ricky for being courteous!!!!
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September 2022 by sharisas yorkies
Could not find a car but didn’t notify me I had to spend a lot of time on phone
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August 2022 by Nuyo Gonzalez
One guy went home. The other guy left the place open to refuel and there are customers here waiting. Haha.
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June 2022 by Jose Padilla
Second place I called trying to rent a car once again they didn't have anything available. Suggested I make a reservation which I had because of the accident I was in so no help there. I don't understand how Enterprise Rent-A-Car has no cars to rent at every location I have called so far terrible service and basically false advertisement since they don't have cars to rent.....
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January 2022 by Mr. Williams
Poor customer service. Was told it's not the companies responsibility to tell me exactly what ID or payment type I need to rent a vehicle. This was after I completed the reservation over the phone.
