-
August 2024 by Allie Cox
I want to start by saying the teachers in the infant room were always kind to my baby. They were always excited to see her. I do believe that they did their best to care for her. However, in the three months she was there, there were 4-5 critical communications failures between the staff themselves, and with my husband and I as parents that caused stress, worry, time off work, and further potential medical visits. These incidents led to us no longer being able to trust this facility and pull our daughter.
When we first began there was a mix up after the teachers had requested more supplies (diapers and clothes). They had been delivered that morning, but were placed in the wrong cubby because my child and another baby had the same initials-though all items were labeled with full names. We said, thank God it wasn’t the bottles-that would be awkward.
Then we received a. All mid day on a Monday that my child was completely out of diapers and needed to be picked up immediately. No notice was given. When asked about the communications we were told “there was a note in the cubby and YOU must have left before anyone could give it to you”. Had to leave work and immediately pick up my child.
Then we get a call that my child supposedly had a 101 fever. Rushed to get there and the teacher in the room said it was really only 99.1 but they round up one degree because they don’t think their thermometers are very accurate. After taking my child home and testing temp on 3 different thermometers, I could not get a single reading about 98.2. Child needed to stay home the next day (even though policy is not to send home at 99.1)
Final straw- got a call on Monday after having already picked my child up and been home for 30 minutes that the teachers had given another baby (baby with same initials we already had a mix up with) my babies breast milk bottle. But “luckily they are both breastfed babies” and it happened “because they have the same initials”.- though my child’s bottles were labeled with full name.
After all of these things happened in three months, I was not giving the opportunity for the next thing to happen.
Again, I do believe they were kind and wanted the best for my child- they had just lost my trust.
-
August 2024 by Ryan collinsworth
Highly recommend this daycare. Jessica , Christy and the teachers are great!
-
August 2024 by ShyAnne Collinsworth
My kiddos have been at this daycare for several years! Great daycare! Highly recommend! Jessica the Director goes above and beyond! The communication if I ever have questions is awesome! The teachers are awesome and love on the kiddos like they are their own!
-
July 2024 by C Torres
My son will soon start preschool and today was his last day at Kids U after almost 3 years of attendance. I will forever be grateful to all the staff at Kids U for taking such great care of my baby boy. I know many wonderful and lasting memories were made throughout the 3 years. If in the future we are in need of summer care, I will contact you without hesitation. Many, many thanks Kids University! <3
-
June 2024 by Kristen Lumbley
My kiddo has been going to Kids University since he was 6 months old and he's soon to be 6!
They have helped to prepare my child for a future of learning.
Since we have been there for so long and over some very crucial years (Covid & change in ownership ) we have seen the daycare go through lots of changes and everything has been well communicated and understandable. The staff has always been so kind and caring towards my whole family. Over the years the staff has provided support and help in ways I cannot express my gratitude enough for. I have seen first hand that when you send your children to Kids U that they are being watched over and loved as if they were their own.
-
May 2024 by Karina MC
I already had read the reviews about the daycare and figured I'd give it a shot anyway. Worst decision ever. My son told me on separate occasions how a boy in his class keeps hitting other kids. Now it got to the point where this kid started hitting my son. When my son told me I told him to tell the teacher he said I did tell her and she did nothing. I brushed it off thinking kids are kids. Then again the same kid hit him. I told my son I would talk to the teacher. So I did and she denied the whole thing. That very same day I left the center, we got in our car and I asked him about the kid he said he got hit again then he said I told the teacher and she said to STOP TATTLING. I got so upset. I told him okay you already told the kid no and you told the teacher. Now you are going to have to defend yourself. I FELT HORRIBLE SAYING THAT TO HIM. MY SON IS NOT IN THE STREETS HE SHOULDNT HAVE TO FIGHT TO GAIN RESPECT. HE IS UNDER THE CARE OF A FACILITY AND THINGS LIKE THIS SHOULD BE ADDRESSED. I called to speak to the director and she said that hitting is common in the 4 yr old class. I said so what do you do about it then she said we give time outs and that she was more concerned about the teachers response. I decided to not take my kids anymore. The lack of training and education on behavior at this center is discusting. The next day I called and spoke to the assistant director and she said that they don't always call the parents because THEY DONT THINK ITS FAIR FOR THE HITTER TO BE PUNISHHED TWICE. MY RESPONSE WAS "WHAT ABOUT THE OTHER KIDS THAT GET HIT? IS IT FAIR FOR THEM? YOU JUST LET THEM GET HIT BECAUSE YOU ARE SCARED OR EMBARASSED TO KEPP CALLING THE PARENTS? The teacher who works with the 4 yr olds need immediate training. She obviously can't handle working with kids. She is stressed and needs to get out of there. Kids are kids but the way the adults responded is unacceptable. As mentioned "only those in the streets fight to get respected" I out of many know that. Been there done that and I will always fight and support my child. My son and all other kids should be safe for God sakes they are only children. I absolutely feel that if a child can't use his words at 4 years old then there might be something wrong. As a behavioral specialist I know that there are programs and support out there that will help the child and provide skills to the parents. MISS JESSICA DO SOMETHING. THIS IS NOT OKAY. 1, 2 TIMES FINE BUT THE 3RD THAT KID SHOULD BE OUT AND YES THAT PARENT SHOULD BE ADVISED EACH TIME, SO THEY CAN KNOW THAT THIS IS AN ISSUE. Sorry not sorry
-
December 2023 by dewayne clardy
Great people
-
November 2023 by Brantley Walker
Love this place! Everyone has treated my son since he was a newborn to now a toddler! He loves going and they are so nice and caring! Wouldn’t go anywhere else
-
October 2023 by Emili Price
I cannot say enough great things about this daycare!! Baby room teachers take amazing care of my baby. They truly put the health and wellness of the children at the forefront. I always felt my baby was happy, healthy, safe, and loved.
-
June 2023 by Amber Goodwin
This is the best daycare in the Red Oak area! All teachers, director and owner are super nice!!! Highly recommend!
-
December 2022 by Courtney Duncan
Kids University has been a blessing in disguise for my family. I have a one-year-old and two-year-old son who has attended this daycare since they were both 6months old. As a single mother, I struggled to find a daycare that just felt right to send my boys. Then I found Mrs. Jessica and Mrs. Christy at Kids University. From day one, the presence of the school was clean and full of smiles, love, and learning. These women genuinely love my boys as much as momma does, and it shows. To top it off, my boys love it there. They have never come home and acted as if they had been neglected, never came home with a single diaper rash, always come home with a smile, that is unless my babies just weren't feeling good. I will add that my two-year-old can count beyond ten knows his colors speak so well and so much more. Any situation was brought to my attention and handled best for all the children's safety. Almost all the staff there now has been there since I began taking my kids here and that I love as well; turnovers at daycares can be tuff on kids but not here. Ten out of ten!!!!
-
December 2021 by Christine Poston
We've had a great experience with Kids University over the last two years. Staff are friendly and we had no issues. They do trips with the older kids and activities like having animals brought in for the younger ones. Would recommend.
-
December 2019 by Stephen Betz
Horrible daycare!!! Jessica is the most disrespectful director I have ever met at a daycare. My son came home wit bite marks, scratches and bruises. The worst part is we had someone to go to daycare to pick my son up and not one time we’re they ID or asked who they were! Literally walked in and grabbed my son and walked out. THREE TIMES!! That’s a huge problem. Another issue we had was a kid hit my son and my son reacted back and hit him back, my son was kicked out for the day bec he made accident report on the other kid but the other kid didn’t get into trouble bec they felt that my son hitting back was enough punishment. My son didn’t hit him out of nowhere he was provoked and teacher even admitted the other kid him my son twice in the face before my son hit him back. We decided to pull our son after all this. Told Jessica that we would like to speak with the owner over the issues we are having. The response from her was “I’m the director and the owner don’t talk with the parents”. You would think as a owner you would want to speak with the parents over issues because that is your business failing otherwise.
-
December 2019 by Ash B
I must say this facility has exceeded my expectations of a child care facility. Having to put my first child out of three in daycare has by far been the hardest thing for me to do but kids university has earned my trust. They are very professional and sooooooo clean. They are awesome ♥️
-
December 2017 by Daylon Dean
This place is absolutely terrible, I would never take my kids here, Jessica the lady in charge is terrible she treats her staff horrible they don't give them enough pay, there is so much yelling at the kids and they don't follow states regulations when it comes to changing their diapers and it takes them forever to call the parents when a kid is sick or has a high fever.
