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October 2023 by Andy Gollihugh
This was a terrible place for animals . I felt sorry for them all . The smell of urine and excrement was horrific. Many were surrounded and unable to sit in a clean spot .
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August 2023 by Robert Smith
A starving animal shows up and you go through the effort of doing their job for them and then drive 6 minutes-(not 6 miles-minutes, including 2 traffic lights) only for the woman to spout jurisdictional nonsense. I thought animal welfare was your jurisdiction? As a 20 year public servant I understand that this is the theme song of lazy municipal employees who can't be bothered. Imagine if I had done this when I was still a cop.... Don't worry, the animal is being tended to by people who actually care. Do better or consider a new career.
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March 2023 by Gordon Parmelee
As far as animal shelters go, Red Oak is very good. The Animal Control officer, Amy, does a good job in caring for the dogs and making sure their needs are met the best she can. She knows the personalities of the animals in her care, which is a great asset to have when potential adopters come in.
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March 2023 by Kenia Serrano
Terrible reception. I went to the shelter because I found two puppies on 77 between red oak and Waxahachie, . when she asked me where do I found them , I told her I was coming from Waxahachie and she told me you have to take them to Waxahachie and I told her the shelter was temporary closed, she was like I can’t take them you have to take them until you Waxahachie shelter open, I told her I can’t take them, I told her so you want me to dropped them off where I found them, Her answer was no because I will report you, I was like I just save two puppies and your job is to take them not me I should report her for not doing her job. she was everything but helpful.
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March 2022 by D. K. Wright
I had an appointment, no one was there. Ended up waiting for about 15 to 20 minutes before anyone showed up. The upside is it only took a few days for my pups to be rehomed. For this I am truly grateful.
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March 2022 by Gutierrez
Terrible service horrible people never againn ????????
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March 2022 by Kimberly H
Great!! I found a lost puppy on the freeway. They took him. I feel confident they will find him a home
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March 2022 by Jaclynn Jackson
Great people working here. She was able to help us by appointment only, but same day appointments available. We ended up adopting a dog, but to pay for him we had to leave and pay at the police station. It was fine, as it's down the street.
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March 2022 by Comic AtHeart
They take donations like animal cages, please call to make sure someone will be there when you go. Nice staff!
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March 2022 by chaz mcrae
They have my dog right now my lady has been in contact with them from day one today is the fourth day and they will not let me see my dog nor pay to get him out, if you ask Google it says you have 5,7 days to get your dog in some cases it can be 48,72 hours. I get that but we have been in contact with then on the 10th when they got him. All the good comments are from people of the city or who help out. Door is locked. They will not let me see my dog why..
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March 2022 by Kenzie McCoy
Terrible customer service. Lady who answers the phone sounds like she’d rather be doing anything else. Tried to schedule an appointment a day earlier to get the cat I wanted and told her it was an hour drive and she just said “we don’t have any available today” and hung up. And now the cat I had an appointment for first thing tomorrow is adopted. There’s no reason to make an appointment if they’re not going to guarantee you get to visit the specific pet you’re looking at.
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March 2022 by Jose Mendez
Terrible reception. I was calling cause I found a stray cat and they made up every single excuse not to take it in. They made me come to the shelter at three cause they said they could take it in, but never answered the door when I came. The lady that answered my call seems like she needs a change in career cause she was everything but helpful.
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March 2022 by Darcee Vernon
I've experienced excellent customer service especially considering how understaffed they are.
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March 2022 by Adrienne Ramirez
I’m grateful I was able to adopt my puppy from them, but their customer service is horrible. One lady called and was about as rude as can be. When I explained to her that I wouldn’t be able to get certain information she was requesting by the time she was requesting it, she got irritated, and when I asked her to further explain what she meant, she didn’t seem to understand what I was asking and then hung up on me. Terrible people skills.
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March 2021 by Jam Rod
Friendly staff!!
