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November 2024 by Bridget Webb
Good vibes and energy Definitely Recommend The Stop If U Are Close By
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August 2024 by Harold Ewunes
Today, I had a disappointing experience at Smokes N Edibles in Red Oak, TX, a shop I frequent regularly. I attempted to return a $1.49 dried leaf that I had purchased two days ago, as it was already dried out at the time of purchase. Unfortunately, the clerk made me feel as though I was being untruthful about the situation. Furthermore, he insisted on seeing a receipt, even though the item was only $1.49, and I hadn't thought to retain the receipt for such a small purchase. Ultimately, I decided to leave rather than endure the hassle over a $1.49 leaf. This encounter left me frustrated and dissatisfied with their customer service.
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August 2024 by Matthew pesina
You played me. Good one. I’ve been a customer since moving up here three years ago. It’s a quick stop off on my way home from work and the employees are usually very nice. I haven’t had a problem until now. On Monday, I purchased a purple TCA blue Lotus vape. It was highly recommended by Zakk whom I’ve dealt with on multiple occasions and is usually very professional. He recommended trying it out before leaving which I did. He removed it from the package and I tried it. Up until this point everything Seemed OK. Purchase was made at 3:38 PM that Monday.
After returning home and using the product, I noticed the quality wasn’t as described as I had been coughing up mucus and had a tight feeling in my chest. The next day, I returned with receipt after work around 5 o’clock (tried to stop on way to work at 8am but opened at 10) I was told by The first employee (we will call her employee b) since I was a few hours outside of the 24 hour Period There was nothing that could really be done But I should talk to the person who sold it to me since she was a “by the rules” kind of person. I respect that. i Ended up talking to Zakk who seemed surprised that I had a problem with the device. He essentially echo that of the first employee, there was nothing that could be done since I was outside of the return. He had offered me Sample gummy’s or 10% off my next purchase, which I was Not satisfied with. I was told that a text message would be sent to the owner since that is the The only person that makes the rules. I left the receipt with my number on it and the vape there. Fast forward to today I walked in, hoping For resolution. After asking if he had heard anything from the owner, Zakk responded in a condescending tone saying that there was nothing that could be done again and that he had heard an alternate story from the first employee (b) that I had talked to the day prior that I had told her that the vape just wasn’t smooth and that I had not tried it. ( I did ) he turned a customer service opportunity into a he said she said situation, like bro come on. I was told that cameras would be checked (with a tone as if I was one of his employees) because this is now a deeper issue since the other employee seems to be lying. And that he should be able to trust his employees. I realized this was going nowhere and left. You still have the device btw.
Congratulations to Smokes And edibles for failing To maintain someone who spends Good money with you on a regular basis over a 20 dollar loss in inventory to make it right, Over product you recommended.
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July 2024 by Jake
Horrible place! Staff was rude. No one answers their phone. No hours on their page. Everything was WAY overpriced. Manager was a complete joke. Store was disgusting. Trash and dirt all over the floors. Very huge disappointment. Lesson learned.
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March 2024 by Brian Duncan
trying to quit smoking is no easy task. i went to smokes n' edibles to look for an alternative to ease the nicotine cravings. the staff was understanding of my situation and needs. great staff and customer service!
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March 2024 by Cathrin Aycock
Dude there is a jerk. Dismissed my mom and I as if we were stupid.He tried to sell me a teddy bear battery when I was asking for a high end battery, not a toy looking dumb thing.He told my mom she needed to go back to Oklahoma to get what she was asking for (again, a battery, a certain brand they carry).That's OK tho, went down the road and they were more than happy to have that 200$ sale.Never judge a book by its cover if you're in sales. Really wish the chick who was there wasn't busy. Red Oak.
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March 2024 by Nick Spang
Atmosphere and product is top of the line.
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February 2024 by Rickey Mcbride
Bought a puffco for 430$ and it quit working two days later and the store would not swap item or refund,I was very disappointed because up until this point I was a big fan of smokesnedibles and had spent thousands of dollars there,but after this incident I will not be returning
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February 2024 by Ricky Rouse
Great place! Great customer service! Knowledgeable and friendly staff
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February 2024 by tafari73
Great service
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February 2024 by Ashlyn Bone
So knowledgeable and helpful
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January 2024 by Adam Bullard
Sheila took great care of me with an awesome attitude!!!
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January 2024 by Bryan Bower
I love this store.The employees are very nice and helpful. The best store of it's kind in the Dallas area.
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December 2023 by Hope Figueora
I love this store! The people are great and knowledgeable on the product they sell. Best smoke shop in Red Oak!
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December 2023 by Maia Urista
Usually businesses that have multiple locations don’t always have the same vibe. Not here. I love this place! I can always count on them to have what I need. Great employees, great place.
