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December 2023 by Pamela Everett Taylor
Love this store! Friendly staff, very helpful. Never to crowded.
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November 2023 by Rosie Heard
They greet you with a friendly smile. Always ready to help no matter how big your package is.
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September 2023 by Tim DeMoss
Superb customer service, attention and support. Pleasant and stress free.
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August 2023 by MJ Muskin
I’ve been calling for 2 days and haven’t gotten an answer. I shipped out a return on Saturday morning at 10am but somehow it hasn’t been shipped back as of Wednesday and now I may be charged for something I don’t have in my possession.
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July 2023 by Bryan Bell
This place was great. I dropped in on a Friday afternoon to drop an Amazon return and they took great care of me. There was some confusion on my part as to how it worked, and the ladies inside didn't miss a beat in helping me solve my issue quickly and getting me out the door. They were very busy and clearly working fast, but they took the time to help me with something that was my fault and did so with grace. They were very patient and solution oriented.Thank you for the great service!
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June 2023 by Amber Lawson
Today I visited the UPS store and was assisted by an amazing representative by the name of Jackie.She jumped in to assist me when she noticed another UPS rep struggling to help. I had multiple items and needed assistance and she jumped right in and was very patient and friendly. Thank you Jackie for the great customer service and going above and beyond to assist me with my shipments!!!
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June 2023 by Crystal Molano
Employees steal packages at this store then say they don’t have it even though I have a receipt that I dropped it off and don’t bother calling because they’ll just hang up on you . I would customer service for 15 plus year this is not the store to send out packages they will take them then play stupid ( they look how they talk)
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May 2023 by Cristal V.
Don't use this store the employees steal packages then say they don't have have it . Even though I have a receipt
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March 2023 by Rob E
This place makes up rules for amazon returns! Says I need extra box for a amazon return even though it does not say that on amazon return. Went to another store and no issues. Must be lazy workers that don't want to do their jobs!
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March 2023 by Karina Garza
Well I’m so disappointed at Rhonda the manager. I find it disrespectful that she started questioning me the customer when they lost my package! Not using the Red Oak store again.
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January 2023 by Troy Mooney
Today I needed to visit this UPS store at lunchtime to return some items. I had one box, but Amazon had sent me two labels. I arrived at the UPS store and the employee at the counter helped me navigate the entire return. He also helped me affix some labels correctly (first time returning an item with lithium batteries and hazmat labels). It was a first rate experience from the moment I entered the store. Highly recommend.
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January 2023 by L E
The notary is judgmental and rudely refused to notarize my document.
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November 2022 by Anna Galvan
Definitely recommend this location!! I went in to send a package and as I walked I was greeted by a friendly smiling young lady, named Destiny. Service was quick, helpful, and informative!! Thank you for your great customer service!!
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August 2022 by Jodi Treece
Always quick and friendly
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July 2022 by ian nguyen
Very happy that they open this location. Service was excellent.
