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February 2024 by Marquita Holmes
Listen people just go in and ask for Rey. The best most helpful banker in the building. Rey, the Personal Banker! You’ll thank me later
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August 2023 by Walter McInnis
Rey Luna was very helpful and showed great follow through to help me out.
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July 2023 by Sandra Andrews
This Wells Fargo Branch needs to to do better. The ATM machine is always down 85% of the time. They need more than one ATM. The drive thru is slow and I have to end up driving all the way to Waxahachie branch which is an inconvenience to me.
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May 2023 by Chasity Abraham
The bank tellers provide inaccurate information regarding your personal account inside the branch. I have experience this twice in the last 2 months. This is very unprofessional. You receive an apology, but clearly the problem is not being corrected. I have been a customer @ WF for 23 years. I am seriously thinking about closing both accounts here!!
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February 2023 by Lizeth Najera
Loved the atmosphere! Everyone is so attentive & helpful here at this branch. Will continue to bank here, been a customer for over 9 yrs.
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January 2023 by Trevor Jameson
Horrible branch of Wells Fargo. ATM never works, it's been down for depositing checks for over a month. Awful service at the bank too, extremely slow in the drive through. People there are friendly and nice, but needs new management badly. Have to drive to Waxahachie to use the ATM.
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September 2022 by Kristi Baldwin
Worst branch in this area, only 1 ATM and it is down at least 80% of the time, so you have to go into the branch or go through the drive thru. Waxahachie branch is much easier to deal with and has more ATMs and more pleasant staff.
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September 2022 by Ale N
1 ATM and every time I go it’s never working. I have to drive to duncanville or waxahachie it’s an inconvenience. It desperately needs another ATM!!!
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July 2022 by Taylor Cantrell
Seems like every time I go to the business drive through it gets harder and harder to do what I need to do. Our business has been using this bank for years but now I will be driving to the Waxahachie location when I can. Red Oak won't deposit my checks and after months of getting change, my account is suddenly not set up to get change? When addressing this with the teller, the other stepped in and changed her previous answer to I now require my account number for all change transactions. Don't know if it's just me personally they don't like or just our business. Regardless, it's now a corporate account so I can't close it, but I will be venturing all the way to Waxahachie. The inconvenience of driving further (with these gas prices) is less than the inconvenience of possible turned down service in Red Oak.
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July 2022 by Freddy Yzquierdo
I have been with them since 98 they've always took great care of my money.
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November 2021 by Mike Smith
Front door taped off and next appointment in 2 or 3 weeks. Good bye Felicia
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October 2021 by J Roman
Never any help, I closed all my business accounts from there years ago, still have my personal and that is a joke. Should have closed my personal accounts a long time ago too.I needed a notary and the teller went to ask if one of the 3 bankers would take 30 seconds to do my notary and neither of them were able to. 15 years as a customer, can’t give me the time of day for a notary. Nothing like that personal feeling. 2.4 avg rating on google, goes to tell you there’s something really wrong with this bank and it’s management.
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October 2021 by Kevin Johnson
Why is the Red Oak drive through so slow? For the past few months it's taking longer & longer to make a deposit. I go to the drive through because my job doesn't offer direct deposit and I always need cash back. I don't have this problem with the Midlothian branch just the Red Oak. The reason I use the Red Oak location is because my job is in Red Oak.It's extremely annoying that I have to take up my entire lunch break to sit in the line & honestly today wasn't that busy with cars but it took forever!
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July 2021 by Brian Bartula
Hire more employees!!!!It’s a hour wait ever time I come in or go to the drive through. Again, HIRE MORE EMPLOYEES!!!!!!!!! Worst Wells Fargo I’ve ever been to.
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July 2021 by Barry Herrmann
Banked at wellsfargo along time.time for a change. big bank doesn't care about the customers. They dont answer the phone. Cost me alot of money on the ppp loan ,refused to work with me on the required forms that was above what was necessary. Only want to work with large companies. Ok update they are canceled an account that helped me help my daughter but groceries. They now want to open an account that charges a monthly fee imagine that also just check the Better Business Bureau damn a one star from the Better Business Bureau. I have complained to the bank only the response came from the financial advisor.
