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February 2024 by Tiny E
I see some reviews about how nice and clean this gym is. It’s the total opposite of that. It’s dirty, paper towels and sanitizer don’t get refilled. Spend a little money and hire a cleaning crew once a week. I know you have some money. Oh, and how about take better care of the equipment. Maybe even update a few. Lastly, don’t come back and thank me for my review, do something about it!!!
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February 2024 by Karan Reddy
This club lost a platinum membership because the guy at reception didn't understand what I was saying over the phone. I called in to ask about the referral program and its benefits. He was like "cmon man, there's no benefits" guess what clown, I called the 24 hour club on the N central expressway way and they not only understood what I was talking about and I referred my friend who has started a platinum membership there. And also, the gym cleanliness is sub par. Refer to the pic I took of the Sauna...this stain was there for a whole week and God knows how long it will be there....
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February 2024 by Luke Gordon
Gym facilities are fine, but beware if you’re an early riser. The gym opens at random times for whatever reason (front office staff no shows)
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December 2023 by Matt Poisson
Do you like new equipment that has almost no problems and fits your biomechanics? 24 hour fitness offers the best equipment from 1997! Tetanus from the bars? yep! You got it! Restrooms with poop on the toilet seats? Say no more fam? If you like inconvenience, this is the gym for you! Best retro equipment that you’ll remember from hit movies like Rocky, any 1960s Arnold movie and old Ronnie Coleman films.
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December 2023 by D. Wilson
Cole was awesome. He signed me up with a membership that costs less and has more benefits than my previous gym membership. He is super helpful and patient. Promotion time for Cole.
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October 2023 by Fox with a Dragon Tattoo
Its not bad... but we canceled our membership for good reason.The top 2 are the fact its still not really 24 hours, there is no excuse but corporate greed at this point, and we want a late night option.But very close is the condition of the equipment. For example half the treadmills dont even work. Im paying to use that equipment, and you can't bother to fix it? 1 magbe 2 I get, but last time I was there. Easily 8-10 of them are broken, and have been for literally years with more going down and no repairs.Even the cleaning spray bottles dont work, theyre actually so cheap that the spray bottles wont work.Not that the overwhelming majority of people here clean anything, and thats a huge nail in the coffin. Its RARE to see anyone clean up equipment they use, its disgusting... just like the locker rooms.And the women's locker and changing rooms were designed like someone in the 3rd grade with special needs.Kids playing minecraft build better thought out spaces.Also the prices have gotten ridiculous. it's just flat not worth it anymore. You ask for premium price and offer very little, sorry but we're done.
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October 2023 by Yadira Estrada
I’ve been coming to this gym for years and one thing I did not like was how dirty it was. They recently hired Claudia and this gym is getting a nice clean upgrade. She’s sweet and friendly. Her presence is definitely noticed even when she’s not there. :) it’s nice to have a clean environment to workout at.
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October 2023 by Emilio De León
Old equipment and building. But besides that this review is mostly based off the staff. The front desk staff is terrible. Whoever was working on 10/19/23 at 6:30pm ignored me twice. He was busy signing up a new member. Didn’t acknowledge me at all. So I decided to come by later to give him time. I walk up and he’s on his phone and claims he is texting his manager. He tells me he isn’t ignoring me without looking at me. Weird way to ensure somebody is paying attention. He motions me to speak. I ask my question twice before he finally understands because he isn’t paying attention. He had no clue how to help. I just wanted info regarding personal training (pretty standard question for a gym, right?). He has no idea how to help. He says “there are no consultations. You just have to be here when the trainer is here” and he “thinks the personal trainer is out of town”. And just stares blankly at me. I tell him thanks and later. Dude needs a new line of work because he obviously doesn’t feel like helping people.
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October 2023 by Jose h Alfaro
Great place to work out. Not that busy. Compared with other location. Equipment not that new. But useful.Everything you need to do a good workout session
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October 2023 by S Powell
I was at your gym today and I really appreciate how diligent the cleaning staff was working. Claudia was doing a great job cleaning & wiping down the machines. I asked her name and let her know that I was going to write this review to acknowledge her hard work.
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October 2023 by Jevon Earls
This gym is disgusting. Compared to the Plano gym off Parkway as well as the Allen and McKinney locations, it has some catching up to do. The bathrooms are nasty, the equipment is outdated, and the whole area smells terrible. I visited here once for convenience. NEVER AGAIN.
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September 2023 by Omar
I signed up online for a guest pass to visit this location. I was previously a member but switched gyms and couldn’t remember why I switched so I just wanted to spend one day at this gym to see if it was worth it to come back. Signed up for the guest pass online and drove to the location. The guy at the front desk recognized me and told me I was unable to use my guest pass and would have to instead pay $20. Then I remembered why I stopped using this gym. It’s the staff. They are rude and I will not be joining this gym again.
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August 2023 by Meseret
If your trying to get a good/decent workout in, this is your place. Good/decent, slightly aging workout equipment mixed-in with new equipment. Great sauna and steam room, with a semi-clean (lap) swimming pool. Pretty clean locker rooms. But if your trying to get cardio in thru hoopin’/playing basketball, go to the 24 in Murphy or Plano, or even the Royal Ln location in Dallas..For the longest (before getting a statewide gym-access membership with 24 Hour Fitness) I thought this location had at least one basketball court, but was rightly disappointed; Considering I just changed memberships from the local Richardson LA Fitness…if your tryna get a one gym, local membership with access to a basketball court in Richardson, get a membership at LA Fitness instead!
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August 2023 by Lucky Lion
This place is digusting. Especially the locker room/showers/steam room. I've been coming here for a year and not once has the shower stalls been cleaned or power washed. There's grime and mold in every crevices. There's only a couple of shower heads that let out a decent amount of water pressure for you to wash yourself, while others just drizzle. Alot of people I've talked to feel the same way I do and a lot of them have migrated to this other gym. I will be joining them. I would have left sooner had I not been talked into pre-paying for a whole year. That was my bad.
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July 2023 by Lester B.
The Manager Zack is extremely racist and lazy. You can tell he does not care anything about his staff or the members that go to the gym...Each time it's a problem with equipment or if something is broken, he will ignore you. Bit come in wanting to buy a membership, he and his staff will say a bunch of B.S to sign you up.