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November 2023 by Shawn Brogan
This company is an absolute joke. I paid my monthly balance early. They still went and took an additional payment. Then the rude rep on the phone tells me I'll get a check in the mail in about 2wks. I said that's unacceptable it should be quicker process. I call my bank wells Fargo and they get my money back in 2 days. Truist 15 days letter and a bunch of now past due fee letters in the mail refund my money. I call them to try and straighten this out seeing what happened and discuss this new late fee and they say we don't waive fees. Also have a debt collector calling me. I've reached out to them multiple times trying to resolve this issue and pay what's do and truist doesn't seem to want to communicate or work the situation. Do not pay your bill early and def do not anticipate any type of good customer service.
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July 2023 by Paris A
That is the best bank ever and Charles is the best.
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October 2022 by GB 818
I needed help with adding my card to Apple Pay - super service provided by Allen - he called the right people from their mobile pay department and the issues got fixed in no time.. thanks!
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July 2021 by Collision Masters
I am giving a 1 star because I can not give anything lower. This place is terrible, stay away!!!! The manager in Richardson will keep his back to you while he plays on the internet and the bank will totally mess up your account. They just shut down one of our accounts for no good reasonclaiming it was suspected that someone was compromising it. They did this minutes after telling us they were not going to it that way and just going to monitor it. You have no idea how many problems they caused me, not to mention expense. Upper management is terrible also, wise azz with chips on their shoulders. I moved money out a few years ago because of this guy and am about to do it again. I complained to a VP in Florida only to find he sent me an e/mail intended for the manager I complained about in error. The short version of this e/mail word for word was ( Hey, what's this guy talking about) , rather than give me a name and also went on as well to tell him how to cover up the complaint. I can go on and on, but do not have enough time. The only good thig this Richardson branch has going for it is a girl name Tarsha who is always trying to put their fires out and help you as much as she can. I thought that the new owners, Truist would clean out the bad employees and management, but so far have not. Do yourself a favor and stay away, avoid headaches!
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March 2020 by Mo Jallad
Very helpful front always. Thank you
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January 2019 by Stonebriar Moving Services
(Translated by Google) Peter and Tascha are great !! We love this bank 💪
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November 2018 by Keaven Bailey
I've been pleased at every branch of BB&T, but the entire crew at this branch goes above and beyond.
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October 2018 by Denise Mavel
good. would surely recommend.
