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February 2024 by Pedro Popoca
They look for errors when cashing the checks and when you withdraw your money, they tell you that the bank no longer has money. I no longer go to that bank. I better went to the Preston bank, why did they send me there and they received me very happy and content?
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July 2023 by Karen Wyse
Worst bank in this city! There is no customer service. Just unconcerned rude tellers and staff.
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July 2023 by Cd Pelana
People behind the counter are super nice I can’t say the same about the assistant manager Ortega very rude person I bet that why they have 2 stars
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February 2023 by Evaristo D De La ROsa Silva
The best of the bests and soo friendly Mr kedrick C. On all the PNC banks I visit before tank you soo much Mr kedrick C.
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December 2022 by sammi love
I do not know where to start. Well I went on vacation to Mexico and called pnc ahead of time. Well when I get to Mexico my cards not working and I have to pull out cash to pay for everything. On top of that when I landed in Dallas I start getting 100 international fees everywhere. Ginger is the one of the managers and she lied told me and said she would call me back cause a new employee messed up my account name Kedrick but she never did. I’ve been dealing with my account being messed up for over a month and now they decide to take a vacation. Funny! Well I reported high up because also they closed my business card to where I couldn’t use my own money because they pushing me out cause they messed up both accounts. They are liers and stay far away. I’m reporting then to bbb attorney general and telling everyone to not bank with pnc period.. STAY AWAY
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May 2022 by Kim L.
0 starts!!! Absolutely the WORST bank I have ever dealt with. Opened a business account in February and every time we try to use our account it does not work, every time we call no one can find us in the system, debit card won't work, cannot do only bills or deposit a mobile check from them. DON'T RECOMMEND!!!!!!!!!!
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March 2022 by Lorena Perry
Customer service was trash and I was not greeted properly when I came in 3/11/21. Sabrina was rude and profiled me when I walked in coaching me on how to fill out my deposit form. And BETH who looked me in my face a few times and never acknowledged me . I knew she was friendly but she wouldn’t shut up and seemed like she needed more to do .
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January 2022 by terrell welch
They are stealing from people stole 1000$ out my account they are stealing from thousands
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October 2021 by Maurio Smith
If I could give this place 0 stars I would so they charge 2 percent to cash their own checks. And it's weird that the lady had taken a long time to look at my 2 credentials she said she had to check the account number for the check. I felt it was a little more than that but I dont want to jump to conclusions
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October 2021 by Michael Cowley
I just wanted to cash a $9,000 check from Carmax. I called first like a good boy and made sure they had enough. Sharon the “bank manager” put me on hold and came back saying yes, they could cash my check. I get there and the teller upon seeing the check tells me it will “push a hold”. I said I already called Sharon and should be able to cash it. She gets Sharon. They then proceed to tell me that because it’s over $5,000 that it would hold because the system needed to check the reserve fund to make sure it could pay it. I said it’s car max, they can pay it… she said no sir, your fund. At this point I was very confused and starting to get upset. I said I drove all the way here, then Sharon chimes in announcing to the lobby the street I live on and it’s not far (claims she lives on street close by). We’ll that’s just my fathers address on my license she has no clue where I live. I thanked her for telling the patrons inside what street I lived on, and then said never mind please close my account. I’ve had terrible experiences ever since I started to bank here. Murtuza is cool tho.
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October 2021 by Google User
I despise incompetence in customer service. My account was transferred to PNC when it purchased BBVA Compass Bank. Today was my first interactions online with PNC. I made a credit card payment and that worked well. I then set up a new external transfer account and tried to transfer $2,000. Security questions were asked about the license plate of a 2001 Chevy Malibu that I have never owned. I was then asked about several street addresses that I do not recognize. That was followed by questions about several corporations which I didn't even recognize the names of. My external transfer was put on hold and I was told to call an 800 number to have the hold lifted. The first woman I spoke to didn't seem to understand what I was saying about the security questions and said she had to transfer me to another department. I was expecting a warm transfer but instead I was dropped back into the IVR call queue for about 10 minutes. The second woman I spoke with fully recognized security questions I was being asked. She said these were pulled from publicly available information. I explained to her that the 3 sets of questions I had been asked had nothing to do with me whatsoever, and I wanted to know if those could be removed from future transfers since the account was now verified by her. She said those security questions could not be removed. I cannot go through this process every time I need to transfer funds. It is my money and I need to be able to manage it as I see fit. I told her to cancel the external transfer in question, and that I would find somewhere else to move my funds, meaning another bank. I was with BBVA Compass for a number of years and never had a problem with my account. Did I mention how much I despise incompetence in customer service?EDIT -- I was able to get my payroll Direct Deposit changed to another bank within 2 hours. Goodbye PNC.
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September 2021 by Michael’s Garage
I just wanted to cash a $9,000 check from Carmax. I called first like a good boy and made sure they had enough. Sharon the “bank manager” put me on hold and came back saying yes, they could cash my check. I get there and the teller upon seeing the check tells me it will “push a hold”. I said I already called Sharon and should be able to cash it. She gets Sharon. They then proceed to tell me that because it’s over $5,000 that it would hold because the system needed to check the reserve fund to make sure it could pay it. I said it’s car max, they can pay it… she said no sir, your fund. At this point I was very confused and starting to get upset. I said I drove all the way here, then Sharon chimes in announcing to the lobby the street I live on and it’s not far (claims she lives on street close by). We’ll that’s just my fathers address on my license she has no clue where I live. I thanked her for telling the patrons inside what street I lived on, and then said never mind please close my account. I’ve had terrible experiences ever since I started to bank here. Murtuza is cool tho.
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September 2021 by Allison Handlin
this bank saved my 83 year old mom from a scam. She was ready to give 58k to someone, and they talked her through it. I know this branch is closing, but im forever greatful.
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April 2021 by John N.
Went there to close out a CD and they told me no one was there that could help me and I should come back in an hour. Not being able to withdraw my funds during normal business hours is not what I expect from a bank.
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March 2021 by Kathryn Baranowski
Worst customer service with a bank I have had. Every person I talked to gave me a different reason as to why my stimulus check was not deposited into my account. Pablo at my local branch was rude and dismissive. Had nothing to say when I questioned him as to why I have had so many different answers.
