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November 2023 by Sandy Phal
They were very quick and professional! They gave me no issues returning the car early and were very helpful.
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September 2023 by Erin
I had to rent a car while mine was in the shop, and Julio was friendly and helpful throughout the process of getting my rental. Thank you for making a stressful situation so much easier!
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August 2023 by Thamar L.
If I could give this a no star I would. All Avis rental cars are horrible to rent from. They are rude and have no customer service. Rent enterprise save your time and money.
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August 2023 by Jimianne Amos-Murray (Annie)
Thus horrible place actually deserves negative stars. Zero customer service, zero accountability and zero ethics. CROOKS!!!! They don't honor their contracts. They are not flexible with rental extensions and they hang up on customers when they Tru to resolve issues. Whatever you do don't go here...it's worth it to pay more at Enterprise.
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July 2023 by David Grimsley
Had a rental car with my brother died and got me a pretty good rate for 10 days
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June 2023 by Nena's Finds
My favorite car rental place to go! Stephanie is always there to take care of me! Awesome young lady ❤️
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June 2023 by Curtis Jones, Jr.
Fri May 12, 2023 at 12:00 PMDuring a recent rental transaction, the rental agent, Christopher placed me an extended hold which dropped after a certain period of time. When we arrived for the pickup of the two rentals he did not know the process and had to go to the back to question the manager for nearly every step. We ourselves had to correct him on some of the steps. He was generally overly annoying with his banter and inexperience. On the way back home from Houston, we noticed both of the passenger side tires were bald on one of the vehicles. The tires were so bald there were threads showing. Our safety and lives were jeopardized on the 440 mile round trip.----------Fri Aug 12, 2022 at 12:00 PMI am a 20+ year Budget patron. Recently, we could not pick up a reserved vehicle because the Budget system showed our debit card on file and the debit card we presented as flagged for some reason. I have a credit card, but I was not present at the facility and not allowed to provide the card info over the phone to get the vehicle. I had to find a ride to get to the facility and pay for the rental. Earlier this month, we reserved a vehicle and drove 31 miles to pick it up at the airport and there was no vehicle at the facility for us. No vehicle could be found for us at any Budget facility within 50 miles, so we had to go with Enterprise. With that being said, we were late getting my daughter moved to college and were very, very frustrated. I would not recommend Budget to anyone at this time.
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April 2023 by Isaiah G.
I was visiting in Dallas Texas and wanted to rent a car from Dallas to Austin. I wanted to rent a car first thing Friday morning and drop off at Austin Texas. I called and they said I couldn't rent one day I was forced to rent for 3 days even when cars for available. I was going to be charged $350. I knew I was being taken advantage of. I called another car company got a car for $75 for a day. I am never renting from this company. I don't like getting taken advantage of.
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April 2023 by Mark M.
Being generous with the stars here. Car wasn't ready on time. Had to wait 2 hours and I had a reservation. Very limited area they will pick you up from. Agents get confused easily. Maybe having Avis in same business is a problem. Windshield is cracked. Scratched fenders. They should call it Rent a Wreck. Not sure if I can even say no worse than the competition.Called to make sure they were open on Saturday so I could do return. The voice mail jail does not have an option to return. IDK how I finally got a person online. Agent, who barely spoke English, told me they were open until 6. Got there at 2 and they were closed. This forced 2 more days on the rental. Had to call a friend come get me. Budget was supposed to take me back to shop to get my car. Look elsewhere if you want competent service. Oh, BTW, Enterprise, contrary to their slogan, will not pick you up.
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March 2023 by Judy Dishong
After a terrible experience with Enterprise, I refused to use them again but my insurance only covered Entrrprise. I had used Budget on my own before and found them to be very professional - if they didn’t have the level car you requested, they would upgrade for free. Did a walkaround with documentation, efficient check in and check out, cars were in good shape and safe, pleasant and polite. In this case, they worked to get me a car I felt safe in (I had been hit in a severe rear end accident and was nervous driving) at a reasonable price (I had to pay the difference). Just honest, well run and helpful. Will always use them in the future!
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March 2023 by Consuelo Lopez
The customer service is just awful.My vehicle class was not available and the only vehicle that was available was not clean inside. I had to clean some one else's dog hair.!!!!! I was already 1 hour behind my traveling schedule.
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September 2022 by Lawrence Hill
I had a great experience with budget Rental Car there was a problem with the time of pickup but that problem was fixed with the drop off. Overall I recommend budget Car Rental.
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August 2022 by Waqas Shaikh
I rented a car from Budget Rentals in Richardson, Texas. and dropped off at their Richmond, Texas location. The staff at both locations were courteous and efficient. Both did excellent jobs.
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August 2022 by Lone S.
Open the door into this rental car i was knocked out by an invisible wall of cigarettes smoke. The guy that inspected the car with me said it is on a faint smell. I laughed inside. He offer another car but gonna cost $20 more a day. If this is how they treat their customers then I am taking my business elsewhere. I use to rent at this play all the time.
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July 2022 by Nauman Safdar
Thank you Stephanie for making it easy and efficient for me to return my rental at this location. I have to admit, this was absolutely one of the best car rental experiences I’ve ever had in my life. I’ve been using car rentals for years and I rarely ever meet employees like Stephanie that go above and beyond for their customer’s satisfaction. Just a little kindness can turn things around quickly. I am very grateful and delighted by your friendliness, kindness and sense of humor. I will always come back here whenever I need a rental again.
