-
September 2023 by Jade Harris
Terrible experience with this dealer. Returned the truck earlier than I needed to to help them out and they tried to overcharge me. They tried to charge me for gas despite me returning it PAST FULL! I had to contact customer service to get my money back. Luckily I took a photo of the dash board when I dropped the truck off. Customer service processed the refund thankfully. When I contacted the owner to let him know about the overcharge, he was rude and accused me of lying. He called me out my name and was extremely hostile despite me having proof of the fraudulent charge. They did not even provide me with a receipt! Terrible service. Stay far away and rent elsewhere.
-
July 2023 by Chammy Tabbakha
Review for Budget Truck Rental: Unreliable Service, Not RecommendedMy experience with Budget Truck Rental was incredibly frustrating and I cannot, in good conscience, recommend their service. I encountered a series of issues that left me feeling dissatisfied and disappointed. Firstly, I had to endure a lengthy 45-minute wait just to have my truck prepared, which was particularly inconvenient as I was traveling at the time.To compound my frustration, when I reached out to their customer support for assistance, they displayed a complete lack of care or concern for my situation. It was disheartening to receive such indifferent and unhelpful responses, further exacerbating my dissatisfaction.Upon returning the truck, I took extra care to ensure that the fuel tank was completely full, adhering to their stated requirements. However, the contractor who received the vehicle assured me that it was acceptable. Shockingly, after assuring me that everything was fine, the contractor proceeded to charge me an additional $40. They alleged that the fuel tank was not completely full, which I found to be utterly preposterous and wholly unacceptable.The overall service provided by Budget Truck Rental was substandard, and their lack of reliability and customer care was evident throughout my experience. I strongly advise against utilizing their services, as there are undoubtedly more dependable options available in the market.
-
June 2022 by Guerita Martinez
Always very helpful
-
April 2022 by Jacob M.
Rude employees. Really need to provide some of the employees with diversity classes, guess the place is still stuck in the 18th century
-
October 2021 by Suzan H.
Great employees. Management is phenomenal. The truck ran great. I am very happy with my experience.
-
June 2021 by LyFe S.
Idiot guy in the front doesn't know any information whatsoever. This place is run by idiots who have no idea whatsoever how the world runs.
-
June 2020 by bradley bordelon
Awesome pricing, great customer service!
-
May 2020 by Muhammad Khan
Great service! Greg is great guy and so is everyone else here, Greg offered discounted quote already without me asking to match online quote ( I didn’t even tell him that I had checked online rates before walking in). His rates were cheaper than online. They are flexible and work with you to help in your time of need. Great job by whole team.
-
January 2020 by C. Jackson
Service?.. what service, forget about it. Left standing around while an employee pretended to work on the computer. People here are scared of work.
-
December 2019 by Matt Strough
Horrible. I reserved my truck over a month ago. I found out three days before I move that no truck is available because it's the holiday season. No other options were given about getting a truck from another location. I went to U-Haul and was able to get a truck in 5 minutes with a $50 guarantee if the truck isn't available. U-Haul is were it's at.
-
December 2019 by Nookey Fenway
Greg was great. Great truck at the right price.
-
August 2019 by lillie piper
I had to wait over ten minutes to check out once I turned in the keys to the truck I rented. When I complained that I had been standing for a while, the “owner†told me I “needed to learn how to be patient†and that I had not been standing there very long. When I asked who he was he said he was the owner. I informed him that he was rude. His response was that “I apologize for being rude after you were rude†I promptly walked out afterwards. I will never rent from this location again and will be contacting corporate to complain about the customer service.
-
July 2019 by Irene X.
The worst costumer service I have ever received, I received a toll charge two weeks after the rental has completed, I called to verify because I know for sure I didn't drive through a toll collection station, and they tell me to call the toll company myself for any verification.
-
May 2019 by Kathryn Neil
The computer system has bugs. Staff is not trained properly. Will not use again.
-
April 2019 by avilon02
Very unprofessional and lack of training how to deal with customers. Took the truck on Saturday 10 am and try to return at the same day. The windshield was broken and they noted on the notes. When I came to drop the truck at 4:30 PM, the facility is already closed at 3:00 on saturday. They did not disclosed to me that they will be closing early on Saturday. So called their phone number and there is no voice message or no one responded. So I took the key with me home and I received 2 phone calls early at 7:30 and 8:00 on Sunday morning. I told them I will be returning the key on the way back to the church around 10:00 AM. Then I found out that there is a drop off box key in front of the facility and I was not aware. I wish they disclosed me what time they will closing on Saturday and there was a drop off key box outside to use if needed.