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March 2024 by P Ybarra
My burrito bowl hardly have any chicken in it. Very Disappointing.
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March 2024 by Salman H
they need to start giving more meat. it’s appalling that each time i go the employees have to slowly scoop and shake some off and put it on the bowl. what’s worse is you can still see the rice under the meat. back then when you would go to chipotle they’d give you enough protein to where it covered most the top part the bowl.
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February 2024 by Torin Stott
Lately, they have gotten stingy on the portions. I have gone here many times on lunch breaks. Haven't had any problems until recently. Looks like they changed staff. I can't justify spending 12 bucks on a bowl that is half full.
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September 2023 by Brooks Herrick
Ordered through their app, but when I arrived they had no diet drinks. Would not refund nor credit my credit card. Had to go thru the app and a laborious chat with a robot. Ended up with a future credit for a free drink. This process is completely unsatisfactory.
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September 2023 by NikkiD S.
Port customer service and very messy. Please train your staff on great customer service and serving food that is not messy and all over the containers and receipt.
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August 2023 by lb oblagram
absolutely disgusting. I ordered a burrito with lettuce guacamole and white rice. Food was fine until i saw insects crawling in my food. they were black little spiders. disgusting and will NOT be coming back. Only good thing is they gave me a new one.
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July 2023 by Priscila Salazar
Sweet Staff ! Big heads up to the cashier & Vanessa!! Great food
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July 2023 by trish zapata
Such horrible service, line with food was dirty and lots of cross contamination. I hate that my grandkids like the food. I won't ever go back to this
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July 2023 by Ri
Quick and fast. Delicious as always this was my second time coming to this one and I love the fast service. Even tho I was completely extra the young lady did my order fastttt. ☺️10/10Vegetarian options: They have beans and sofritas you can get also all the veggies you could want? Not very vegan friendly as there is plenty of dairy products but you don’t have the get them.Wheelchair accessibility: Wheelchair parking right in the front and a ramp allowing access into the building.Dietary restrictions: They let you customize how you see fit. Offering meatless options.
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June 2023 by Bryan ware
Johnathan at the drive thru was very helpful and polite. He should get 10 stars. Great service.
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June 2023 by Joseph M
Very incompetent and rude staff at this Beltline and Plano Rd location. Numerous staff were not on one accord assignment duties. Food preparers rushing and being sloppy my entree. Young, immature, unapologetic, Hispanic manager wanted to act like a emotional thug when he was informed about several behavior observations and services. Afterwards, the mgr threw my food away and told me to Google the corporate or owner's info. Some other customers probably won't be as patient with this staff's behavior. Also, one of LOWEST rated restaurants in a 4 mile radius.
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May 2023 by niyyo ben
Lately Chipotle got stingy on their chicken so I went a block away to get my Taco @Louis Pizza???? and its much much better and I'm a satisfied customer now ? ?This is what you get for $10 !!! Waala
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May 2023 by William Ford
The food is great, "however," the portions seem to be getting smaller. I recently ordered a steak bowl: In the past, they could barely put the lid on; the lid went on too easy this time. I don't know if this was an isolated incident or the new norm. I am definitely thinking about taking my business to Panda Express from now on. What a big disappointment!
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April 2023 by Luxeprivae Media
One of the worst Chipotle locations. No military discount and rude service. Will not be going back to this pathetic location. They are not Military friendly unlike other locations. avoid this 1. #
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April 2023 by Hayley B.
Ordered online for food to be delivered to me during my lunch break. Upon delivery, I opened the bag (that had my name and order details on it) only to find someone else's food?! I considered just eating the other meal until I saw what was on it: chicken, sour cream, and cheese. I'm vegan and lactose intolerant, so eating it was no longer an option.This is not the first time my delivered online order has been incorrect. I've also been in store many times and have had no issues with getting my food, so I'm not sure why the Chipotle team always struggles with delivery orders.
