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April 2023 by Y. Z.
The customer service at this Branch off of Campbell Rd is awful!!!! The young girl at the front barely acknowledges you and her demeanor is as if she is super high on drugs. Barely speaks loud enough to hear and mumbles everything. She does not want to help you or listen. Had to get another person to help and at least I could understand her but still very apathetic attitude and rude like the first person.
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January 2021 by Alexia Price
If there was a way I could give no stars...my husband and I moved here a year ago and researched banks. We chose Comerica for a number of reasons and went to this location. Within 8 or 9 months I was not pleased at all!!! Not to mention those darn machines! I made a deposit in December 2020 not knowing that the machine was not working. There was no sign or anything. I had put my money in pushed button to proceed and it sent back the money, less $50. I called while I sat there. She asked me to come in and leave my info and she would contact me when they fix the machine. I'm still waiting! I have called 4x and its always we will check on that and get back with you. I suppose someone is $50 richer. I have been so busy I haven't had time but I will be going to another bank!
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August 2020 by D-Stocks Music
Great service wish I could give 10 stars!
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May 2020 by Margaret Brice
I can say, they always go the extra mile to help their Customer. I highly recommend this Branch.
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April 2019 by Chris Dagger
Went into the branch to close the account. They at first said they couldn't, then said they could. Withdrew the money and deposited it to a different account I hold there. About a week later, two overdraft fees. THEY NEVER CLOSED THE ACCOUNT. So incompetent. Bank elsewhere. And I don't mean a different branch, I mean use a different bank. There is a reason that when you go into a Comerica, you're the only one in there - everyone else got the memo.
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March 2019 by Chris D.
Really terrible. One star because the employees are friendly, that's the positive I have, but they are either set up to fail or are really incompetent. Not sure which. Probably set up to fail. Recently went to close an account. The banker moved the funds to a different account and claimed he could close the account. Overdraft fees over a week later demonstrate he didn't close it. Scam artists. Sent a message through the website. Got some stock robo response that didn't address anything I said, but probably just parsed my message and picked up on the words "close account". No wonder they replaced the tellers with some human ATM (banker connect). When you can't get someone to do the job on site, outsource it using technology. That's exactly what Comerica has done here. Also the Banker Connect machine is as incompetent as the tellers. It jams up and eventually you get your deposit a week later. If you're choosing a bank, please don't choose this one.
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January 2019 by Michael Willard
The variation in service that I get for being a long-time Comerica Bank customer between the Stacy Rd - Allen TX branch and this branch in Richardson, TX on Campbell Rd is astounding. 1-star service is a gift. If you bank regularly in the Richardson area, look elsewhere for customer service. This Comerica branch has set the bar low.
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August 2018 by Picture it Dallas
Very friendly staff and great bank to do business with.
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August 2016 by LaKeshia S.
Just when I was ready to close my accounts at this bank, they have redeemed themselves. Friday morning, I made at atm cash deposit for $560. $200 posted immediately. I didn't understand why there was a hold on my money when the deposit was cash. I called customer service and the rep told me that the remaining funds will post overnight. On today, I wake to find that my deposit had not posted. I went to this branch to gain understanding on their cash deposit. The guy told me that the rest of my deposit would not be available until Tuesday morning. SERIOUSLY?! He says the corporate office handles the arm deposits and their machine doesn't have a smart reader (which is why they use envelopes). I was very disappointed in his response and their policy. I had a transaction to post which made my account overdrawn (due to my funds not being available) and I was told that I would incur an OD fee. I went about my day and 30 minutes later, the bank called me and shared with me that after looking into things further, they released my deposit and made all my funds available. I was very happy to hear this and it made my day better. I still don't understand why my cash was held however I will know next time to use the night deposit or go inside the branch.
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November 2015 by Melanie Hernandez
Has horrible drive thru customer service.
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May 2012 by Bruce C.
The wife has been looking for a business bank account and found out that our normal bank is no longer offering business accounts and started charging her a fee. Boooo. So off she went to find another bank that didn't charge fees. Somewhat across the street, she found Comerica Bank which offers free business bank accounts. So she signs up for one. Bada-bing bada-boom. She's got a bank account. No fees and no problems. The one negative about Comerica is that their ATM still uses the old envelope and deposit slip style of depositing. It's really quite annoying. Our personal bank has a check reader and a cash counter, so, even though you have to put in each check separately, you just put in the amount, put in the check and then do the next one. It's a little more time consuming, but you don't have to have deposit slips with you. Just sign the check and deposit. Or, do you have a huge wad of bills to deposit? Just take them, up to 30, and put them in the ATM and it will count it for you. Just to emphasize, this bank does not have this feature. Otherwise, Lupe is an awesome employee, she took care of me when I had questions and has gone out of her way to take care of us. Not sure what Comerica stands for, but if anything, it stands for customer service.