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January 2024 by devin sexton
I called this location for oil change price on 2011 F150 5.0 V8. The man over the phone quoted me $165 dollars but then ensured me he would add their $15 dollar off coupon to make it $150. This is insane!! Complete robbery. North central Ford only charges $85 and they discount this with military discount and wash your car for you! I would give 0 starts if possible. I hope people see this so they don’t get ripped off like they ignorantly tried to do to me.
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January 2024 by Marcus Washington
Unbelievably nice staff, fast turnaround & amazing service…Trust me, not every location’s the same!Check them out for yourself.
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January 2024 by Joe Louis Rodriguez
I'm disappointed. My truck has 21k miles and I asked to have the tires rotated. The next day the front driver wheel hub cap was missing. I went back this morning in the hope it was at the store but no. The answer I got at the front desk is that it must have fallen off while driving. Well, it didn't fall off before, so obviously the tech didn't do a good job of putting it back on. This is very disappointing because now I have to replace it and you guys don't even care. Definitely not going back ever. I'm going to bring it up at the corporate meeting today and recommend we do not have business with any Firestone locations.
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January 2024 by Nathan C.
This Firestone rocks in comparison to any other. They're always great, and pretty quick. Steven was also incredibly helpful!
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January 2024 by Dickson Rothwell
extremely helpful and efficient
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January 2024 by Kathy Strickland
I brought my car to Firestone with a ride to home. I have lifetime alignment and rotation, which I had come for. I didn’t know that one of my tires had a nail in it. Firestone was able to repair it and my final bill was FREE!
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January 2024 by Jessica Nauschutz
Dillon at this location is wonderful! Very friendly and helpful.
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January 2024 by Theron Russell
I have used this store for 25 years. they do a good job and are responsible
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December 2023 by Parker Kiesling
Amazing work done fast. Helped talk me through the issue with my vehicle and explained the preventative maintenance and what to expect and what to do if the situation occurred again. Everyone I spoke to at the shop was helpful and kind. Thank you Steven!
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December 2023 by Tiffany Haney
Terrible service. 4 weeks after my last change I ended up having to go to the dealership for fear of issues with my lifters. Turns out Firestone just shorted me the oil I needed — no evidence of oil loss or burn by my 2016 Chevy but my dipstick was bone dry. Will never come back here.Funny cause I waited 20 minutes to check in/out while employees stared at me. Wrote the bad customer service off but can’t ignore near fatal outcomes for my engine after their supposed oil change.Customers beware.
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November 2023 by Michael Canale
I rarely leave reviews, but the reason for doing so in this case is to let others know this place is very quick to upsell and leads with fear tactics. We came in for a simple tire replacement and they did not hesitate to inform me that I should replace the other 3 tires to avoid damaging my transmission. I went down the road to Discount Tire instead, where they said the front tires were at near equal tread, so there was no need to buy 3 brand new tires that very same day. This is the second time something similar happened with this Firestone location—they want you to spend, spend, spend. I’ve given up on them completely in favor of honesty and transparency. Discount Tire seems to be doing much better in this area.
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October 2023 by Steven M
Staff is very helpful and friendly. After installing my tire, I was made aware of a few issues that needed to be addressed on my car. The only downside is the very long wait (Almost 5 hours) for 2 tires and break fluid.
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October 2023 by Jacob Clifton
The staff are incredibly poorly trained and dishonest. Was quoted a total wait time of 45 minutes to an hour for a simple state inspection. After waiting over an hour (as the only customer in the store), I asked for an update and was told it would be “at least another hour.” Had I not inquired, I very likely would’ve been left sitting there indefinitely. If you want your time to be wasted by people with a stunning lack of professionalism and basic courtesy, this is the place for you. Otherwise, stay far, far away.
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October 2023 by Andrew Bhatia
Store Manager Megan was great. So customer service oriented, respects her clients, smiles, and offers a 10 star customer service. This is the first person that I'm rating at Firestone for their service. Wow ! She needs a promotion as an area manager.Many other loactions at Firestone from my 30 yrs experience are just after money, but her service was impeccably awesome. You have my repeat business.
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October 2023 by Ethan McCosky
Expensive. I came in with two new tires to be installed. They tried to up-sell me significantly on an additional tire, which was more expensive than the two I had come in with combined. They did good work but charged more than other tire shops and took a couple of hours.