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December 2025 by JJs Appliance Repair
CREDIT CARD SCAM 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨
DO NOT USE THIS COMPANY AND OR LOCATION AT ALL.
ONE OF THE EMPLOYEES HAS CHARGED MY CARD FOR 861.52 3 WEEKS AFTER I TURNED THE CAR IN .
THE PERPETRATOR WILL CHARGE YOUR CARD ORIGINALLY SO YOU WILL THINK YOUR PAID WITH NO RECEIPT.
THEN THE CROOK WILL SEND YOU A RECEIPT WITH A DIFFERENT BALANCE AND CHARGE YOUR CARD AGAIN. 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨.
DO NOT USE THIS COMPANY AT ALL. 🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨
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December 2025 by Stephen Joyner
This is the only place Uber rentals can go to for help. It's a 40 minute drive and they don't answer phone. So, I HAVE to go in person for help. Just came down on a Saturday to find they won't help Uber on the weekend. The guy I just talked to couldn't seem to care less about answering my questions. He didn't want to deal with it. They need to be more helpful for customers but I don't think they care overall.
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November 2025 by Enigma29 Nice
Terrible customer service. I walk in. The guy sitting behind his computer was not cordial, welcoming, and had few people skills. I would never recommend ANYONE to visit that location.
I’ve used Enterprise for all of my car rentals. They had a great deal for car rentals. Mr. No Personality tells me $500 deposit because HE thought I didn’t know Any betterI
Dr. B will NEVER return to your facility again!!!
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November 2025 by Qadeer Shaikh
11/24/2025 - Mr. Parker and his team is amazing and I thank him and his team for their A+++ and 5 STAR Customer care experience. Clean and excellent vehicles delivered on time. Pickup and Drop off was a breeze. Highly Experienced and professional staff who will go above and beyond to get you what you need. Delwin at this Hertz location is extraordinary and is a real professional. I highly recommend Hertz at this location to friends and family for your next business or leisure experiences. Absolutely will be renting again for holidays and vacation. Thank you Mr. Parker for making our mini vacation a memorable one!!
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November 2025 by Jim Schuldenberg
I received prompt and friendly service.
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November 2025 by Briana Mason
I rented a car through the Uber program and they did a bait and switch on me. I reserved a Tesla and I end up with something completely different that doesn’t even qualify for the same rides I was doing in my vehicle and now I called them to try to replace the vehicle because it needs maintenance probably an oil change and the steering wheel shakes when I try to slow down and they keep forwarding me to voicemail. Do not rent from this Hertz go somewhere else!
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October 2025 by Norma Rivas
If I could give a 0 I would… this place is horrible… absolutely disgusting and don’t recommend… if you are doing the uber thing… I did it for almost 2 months and let me tell you it was a nightmare to work with these people… absolute worst thing I’ve experienced in a while… the place and the people are just incompetent… I know coming from someone that had to do uber for work means nothing but it is horrible…. I’m reporting to the BBB this place deserves to be shut down… I get better customer service at the DMV
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October 2025 by Tim Tucker
Not enough employees. Wait time is outrageous (even with an appointment). The employees that they do have don't seem to listen or have much knowledge on how to fix issues that you may have
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October 2025 by Tausif Sekander
Can’t even answer the phone. Going to a different company.
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October 2025 by Nathan
They Repowed my car last night on the 3rd day of a one week rental with my wallet and cash,debit cards, kids backpack and Ipad and now cant Even locate my car because
It's friday And the GPS is not working to find it.So I have to wait three days without any money to contact them on monday to find out where my car is at. I just signed this new lease and lost out on my $262/weekly rating Because.
They screwed up and put a repo on my last vehicle as well.Because there was an open ticket on some tires that needed to be replaced . Now, I\nJust got this new one I had to make a new contact on for $300.A week. I'm losing money and can I uber this weekand I know they will not make it up to me. They told me to call around all the tow trucks in dallas and try to find it If I want my wallet sooner. They also told me I do not owe anything until four more day I am current as paid up And they do not know how this has happened when I talk to them on the phone and they're very sorry, but still have to wait till Monday with no vehicle and no money.
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October 2025 by Joe Joseph
I want to express my sincere appreciation for Khaliah’s outstanding service. She was extremely helpful, kind, and went above and beyond to accommodate my needs. Her professionalism and positive attitude made the entire experience smooth and stress-free. Khaliah truly stands out as one of the best thank you for making everything so easy and pleasant!
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October 2025 by Jose Gutierrez
I was treated very well and was in my car in a short period of time.
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October 2025 by Rudy Ray Martinez
You cant call them they will not answer. You have to go in person. Each visit is an hour or more. They put a hold on my rental after I spent all day getting it serviced. So I have to go back and waste another hour. If you decide to replace a battery on your own to save time, you will not be reimbursed . I spent 276.00. instead wait the 2 hours then another 4 at pep boys with voucher. They will give you another number to call and say it's not their problem. After calling you will be told it has to be at the rental location. Nobody wants to take responsibility. They will put a hold on your car if you bother them with emails. The email will state it needs maintenance but it's because someone put a hold . Power tripping. Abuse of authority over your vehicle. Make you waste hours at location for nothing just to take the hold off
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October 2025 by Abdul R. Gani
Hertz did not validate the renters information. As a result I had to deal with the impact of identity theft.
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October 2025 by christine williams
The young men at the Richardson location on North Central Expressway are exceptional! They always go above and beyond to make sure I’m taken care of and satisfied with my vehicle. Because of their exceptional customer care I always choose this location.
Thanks fellas I appreciate all you do when I rent from your location!
