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October 2025 by Perla Sandoval
Been using Infinity Pharmacy for 12 years now and would recommend to anyone I know. No company is perfect, but they always make it right! They go out there way to make sure my child’s medication is delivered on time. Thank you Infinitely Pharmacy!
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August 2025 by Cindee Knight
A joke!!! Customer service is laughable. I get there are rules beyond our control but telling mom who's 4 year old is dying on home hospice isnt getting his meds because these petty women dont want to admit their mistakes?? His pain is on your heads.
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May 2024 by Beatrice Tseng
I was warned by mom's hospice nurse that Infinity is notorious for not claiming the insurance correctly or missing doing so and asked me to watch out. I am still dealing with the pharmacy since mom started hospice care back in October. Even worse, they started charging mom interest even after I had called to ask them to claim with mom's hospice care several times. So bad! Unfortunately, we don't have choice since mom's senior living will charge us $75 if we don't use Infinity.
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September 2023 by Yasmine Marrero
Awesome place
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August 2023 by Joy Cobbins
I am the POA responsible for the payment of my sister’s pharmacy bill. The online payment site login and password along with the receipts for payments, are emailed directly to me. For 3 consecutive months recently, though I receive receipts and I have documented proof of received payments leaving my personal banking account, no documenting of received payments have been entered into Infinity’s System. Today, another statement was received wanting payment of the same three “paid” amounts. I have called to point out the error but, nothing has been documented or changed. This is why keeping an accurate date of the payments on my side is important. Review your statements always. Don’t just, out of habit, pay due by routine like clock work. Review, Review, Review. Hindsight is 20/20.
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February 2023 by Birhat A.
Best pharmacy. I have been using infinity pharmacy for a long. Great customer service, on time delivery.
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December 2022 by Cambridge Caregivers
We operate 4 Assisted Living care homes in Dallas and work closely with Infinity Pharmacy. They are responsive, kind, patient, pro-active and treat our residents like they know them individually. Always thinking ahead. They make it easy to work for, so says Sandi, our Director of Nursing.
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July 2022 by Carynne Sutton
Infinity Pharmacy is a diligent/elite Pharmacy that cares for it's facilities, patients, and employees! Infinity exceeds any pharmacy expectations I've had.
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January 2022 by Danielle Yonchak
My mother’s assisted living facility uses infinity pharmacy for their residents’ prescriptions. There have been several times in which I’ve had to get involved and call Infiniti directly to get the information I needed regarding the order and delivery of my mother’s meds. I have always been impressed with the customer service that I have received from Infiniti. Their staff is friendly, helpful, and always has the answer to all of my questions. They’ve also always delivered medications promptly, even on weekends.
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September 2021 by Bonn McCartney
I received statements - with questionable charges. I called and could not reach any customer service reps on the phone. I left voicemail, no return calls. Next I called the billing department to ask if they were "In network" and was told it was MY responsibilty to have Medicare set Infinity as a Preferred Pharmacy - very rude. Infinity Pharmacy is the suggested provider for an ALZ Care Center, so one would THINK they would provide customer service to the family member who is the POA. Nothing. I do NOT understand.
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March 2021 by Bon McCartney
I received statements - with questionable charges. I called and could not reach any customer service reps on the phone. I left voicemail, no return calls. Next I called the billing department to ask if they were "In network" and was told it was MY responsibilty to have Medicare set Infinity as a Preferred Pharmacy - very rude. Infinity Pharmacy is the suggested provider for an ALZ Care Center, so one would THINK they would provide customer service to the family member who is the POA. Nothing. I do NOT understand.
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March 2021 by Jill Pearson
Edit again: editing this in February, 2021: Their service has improved a lot in the last few months. I am getting phone calls more frequently when medications are running out or there are price anomalies or sudden price hikes and they want to get my approval before shipping. I do still have to do a lot of work to stay on top of the refills, per my comments below. But the customer service aspect has improved, so I wanted to add to my comments and raise the stars on my review. Raising from one star to three stars. Hopefully this improvement will last.Edit: Fast forward to October, 2020. Editing this review. No improvement at all and I echo my 1-star review because that is the maximum allowed. Everything I try to accomplish with Infinity Pharmacy takes between 5 and 10 phone calls (for each one of many medications), and even then they continue to make mistakes with mediation for my elderly father in assisted living. I can only imagine what happens with all of the elderly patients who do not have a family advocate caring for them. It's truly deplorable.Review from October 2018: Constant problems - and many, many egregious mistakes - since we switched to Infinity Pharmacy. Incorrect medications sent in the patient's daily packs (including those for another patient, those flagged for medication allergies, those that had been discontinued months ago, etc.!), missing mediations many times, huge delays on urgent medications, constant chasing them down for answers with no response for days. I got a huge laugh out of the positive review from Jeff Hinman. A quick Google search will show you that his wife, Niki Hinman, works at Infinity. Please do your research before you believe reviews, esp the positive ones. My contact info, unlike Jeff's, is easily searchable. Please contact me if you want more info about the litany of mistakes Infinity has made.
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December 2020 by Shelley Fincher
I have been using Infinity Pharmacy Specialty Services for over 8 months now and I wouldn’t use any other pharmacy for my medically fragile child. They manage all of my child’s medications and makes sure she gets her medications on time. Before I had issues with my Pharmacy Not having her medication in stock because she was just one of the many patients they provide meds for. Infinity Focuses on providing meds (specialty, compounds, OTC’s, and more) for medically fragile children, therefore we have received top notch pharmacy service and there was no extra cost to use them compared to my last pharmacy! The best part about it is they next day deliver all her meds to my door step for free.I highly recommend any family to use them for all their child’s medications
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November 2020 by La Elvira Darks
Extremely disrespectful managers, when employees couldn’t help me and a supervisor or manager came to the phone she was rude and rudely dismissive, there’s better Mediocre mail-in places, don’t waste your time here.
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September 2019 by Chelsea Salazar
Wow check out the ratings. Don't recommend this pharmacy
