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December 2023 by Zach S.
Nichole at the customer service counter has the absolute worst, nastiest attitude. I called ahead to make sure I could get a return for a single bag of odd tasting frozen blueberries, without a receipt, just wanting store credit; the girl that answered the phone said yes. So, I drive up there and Nichole says she actually needs a receipt. By the way, this is after Nichole and another worker make me wait for 10 minutes while they mark off some kind of work checklist, which Nichole is doing painfully slowly. Asking her co worker how to spell "avocado" etc. Just being slow, and difficult on purpose! When a customer is waiting for service, you should pause what you're doing, and take care of the waiting customer. That's just super basic customer service. She then scribbles down a 1-800 number to call for me to request the receipt I suddenly need for the $10 store credit. Trader Joe's, Whole Foods, Natural Grocers, Sprouts, WOULD NEVER treat people like this. I absolute detest big grocery store chains like Kroger and these ghetto, miserable workers are a big reason why. Thank you Nichole, for giving me the best reason to never step foot into a Kroger again. By the way, I went to dinner a couple miles away, spotted a Kroger and they processed my return in about 30 seconds at this other location which just proves that NICHOLE was wrong, rude, and unprofessional. Bye forever, Kroger. YUCK.
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October 2023 by Kam H.
This is my local Kroger and it's been good to us. I do see fruit flies occasionally in the produce area so it's not my favorite place to buy fruit from, but they are typically on point with everything else. The workers have always been kind to me and I like that they seem to hire people with obvious disabilities, but they do their job well.
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August 2023 by Joshua C.
I stopped in just to get a few items before work. The prices were a little higher than I was expecting but this store is in a convenient location. Check out was quick and efficient but being so early in the morning the employees were not very friendly.
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July 2023 by Carmen H.
Wow, This location continues to have rude employees. We were in the store on July 27th, 5:00. Returning some slimy chicken. We had to wait 10 minutes till the woman will long hair came and waited on us. A female customer behind me had to ask her to help us. The customer and I were discussing we had been waiting 10 minutes, but the employee started to argue that it had only been a minute. Nope, it was closer to 12 minutes.
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July 2023 by Kimberly H.
Used the self check out and an item didn't ring up correctly. Hit the attendant notification and Kathleen came over and removed the item then rang it again. It still came up wring so she says it must be that price then. I explain it wasn't. She says I have to go over and look in a minute. She said another customer was trying to steal so she was watching her. After quite a while she goes to look and says it has to be on a digital coupon, you have to download it. I download it and it still rings wrong. She says, I don't know what to tell you except go to customer service. I'd been there quite a while and wasn't going over to wait in another line. I have been to other Kroger stores and they have entered the correct price at the register. Kathleen says she can't. I think she just didn't want to. She was sour this whole time. Some guy named Gilbert came over. I guess he's a manager and I start to tell him and he won't listen. Bad store, sullen employees and poor management. Hope they move out and an HEB comes in.
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July 2023 by Shelly J.
This store is terrible. It's poorly laid out, items are routinely not in stock, no staff to help locate items, and the cash slot on the self checkout registers don't work. Won't be back to this location
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June 2023 by Amy W.
Wow. Tonight was an absolute disaster. The district GM should make a drive by and see the way this store looks tonight. The fruit flies were soooo bad, the produce section was down right DIRTY! Carts were everywhere in the parking lot. The shelves a total wreck. HORRIBLE!
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January 2023 by Guest A.
They had EXPIRED FOOD! Look at the date on the blueberries. Do not good here if you want fresh food.
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December 2022 by Ian F.
Can you please upgrade the help at the 2 self-checkout lanes? Many more people are circuiting through those than the traditional check out lines. You have 2 or 3 pretty good ones. You have a few that I avoid like the plague. Ill stand in line longer to check out through whichever one is staffed by the good ones. My wife already demands we go to Walmart (Neighborhood) down the road. If your help remains sub-standard, Ill just give in to her wishes and go to Walmart instead.
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August 2022 by Toni M.
Great deals. Great people. My favorite grocery store in the area. Highly recommend.
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May 2022 by Tim G.
I called Kroger at (972) 437-2233 and asked to speak to a manager. I wanted to report what I recently saw. This location used to be my "Go To" store pre-COVID. Post COVID, this store can't keep staff, can't keep the shelves filled, and can't hire someone who cares one bit about how they handle your food. While shopping a few days ago from posting this, I observed the shopper who fills orders when you pick up from the store instead of walking the isles like I was. She looked like it was the last place she wanted to be in. She just tossed the merchandise into the bins without a care of bruising the produce or spillage or what else it might land on. I had a lotter ticket to cash in and my vehicle tag to fulfill. I get to the customer service desk and there is a sign that says desk only open 3-4 hours a day. When I spoke with a male who said he was the manager, he essentially told me I had a choice of where I could shop. Essentially telling me to go away. Kroger does not need my business.
