Lennox International
Hours:
2140 Lake Park Blvd, Richardson TX 75080 Hours
About Lennox International
Lennox International is a company that provides HVAC products and support. Customers appreciate the company's willingness to stand by their products, with one customer receiving a new outdoor unit, line set, and indoor coils after a compressor failure, highlighting their commitment to quality. Although initial experiences included issues such as mechanical problems and a lengthy process to resolve a heat pump malfunction, the company demonstrated support and responsiveness, especially when addressing warranty claims. Customers have noted that the warranty department, especially representatives like Lisa, are knowledgeable, helpful, and attentive, making the process smoother. Technical support staff are also praised for their excellent assistance; for example, a technician quickly fixed two units and provided simple tips for future troubleshooting. Overall, Lennox shows a strong dedication to customer service and product reliability, with some improvements needed in streamlining processes. The company’s efforts to replace faulty units and resolve issues have earned recognition, leading to positive reviews and high ratings when problems are addressed effectively.
Most Recent Reviews
January 2026
Our furnace was put in in 10 of 1985 and it's still running strong it's as old as I am
December 2025
It's unfortunate dealing with this company has been so painful. A sales guy convinced me not to go with carrier, and ever since this system was installed over a month ago, it hasn't worked properly.
November 2025
Company has gone downhill. Customer service isn't great.
More Comments(72)
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