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December 2023 by samcan
Rude, very slow and a 3005 sign with no security. What a terrible place to do business so I closed my account and will take my business to a place that makes life easier not more difficult.
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October 2023 by Dave Mohn
If the system loses your password and you try to get a temporary one online. It never happens! Tried six times; three in morning and three in afternoon hours. Tried the next day 3 times then called Nick the android operator who often can't understand English, hate to think what happens if English is your second language. Nick finally got to a person she and I changed my password. I then did business and the next day again my new password does not work!Worse today 9/28/23 online system fails to send text for password failure, online robot Nick prompts don't work, go in person to the branch and they can not find a reason that I don't get txt. Bank person tried it and it still did not text. My phone must be the problem, my other bank does not have any trouble texting.
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July 2023 by Henry Araujo II
I don’t recommend this credit Union to anyone. The customer service is less than desirable and they thrive on charging their customers fees. There are numerous better options than here
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May 2023 by Cleavie Lyerla-Figueroa
This is my favorite NCU branch and I love the NCU team here. They are the GREAT neighbors next door. The kindness and sincere concern for you as an individual.Come see my friends Jennifer and Tawana at the Richardson NCU and have a great day because they are your greatest Neighbor.
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May 2023 by Karim D.
Muskan is great, she always take care of everyone and friendly in nature. I will recommend her to ask any question at you have at the credit union
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May 2023 by rebecca ibarra
I highly recommend banking with Neighborhood Credit Union. The Richardson location branch manager went above and beyond to help me with a unique financial issue. If you want to bank with a professional institution with a heavy dose of personal touch then this is the credit union you’re looking for.
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May 2023 by Hope Newman
Rebecca manger at this branch is the best! She goes above and beyond Excellent Customer Service. Professional and Personable.
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May 2023 by b b
Very rude staff! I’ve come in multiple times for service and each time staff acts like I am bothering them for having to work. Unacceptable!
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April 2023 by J T
Used to be able to transfer my cash to AAFCU. The employee said that they no longer can do that, so I closed my account permanently. Will be putting my currency in a high yield savings account at Citibank.
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March 2023 by Krystal M
I went to this branch on maybe 4-5 different occasions and just depending on whom you get service is great. Some of the workers there seem like they hate to even be asked a question that I as a non-banker would not have the answer to. However the manager Rebecca specifically was amazing! I had an issue I was facing for now years that no one else seemed to understand or know how to fix or ultimately it all got blamed on me. Defeated I just accepted responsibility even though it was not my fault. Rebecca was the only one out of several locations and representatives that really sought to help me fix the issue. I really appreciate her quick and thorough help in the manner. Thank you Rebecca!
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September 2022 by A C
Was at this location on 9/15/22. Male teller was very unfriendly and curt with his answers. For this to be a shared branch I will never come here again. Rude service
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July 2022 by Henry Princehouse
Got answers to checking and savings account questions. They were patient, and I appreciated it.
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April 2022 by wesley wilson
Nice folks!! Free chocolate for members that Google review ?
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April 2022 by Brook H.
Charge you 5 dollars per statement for any statement past a year. These are electronic statements. I'm closing my accounts when I get back to Dallas. Stopped my direct deposit a year ago.
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February 2022 by Rasheeka Holmes
Marisol, was so nice and very helpful. Love this branch.
