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November 2023 by Alison K.
Fantastic customer service and work on my Ford hybrid. It needed both headlights replaced which, with this car, required removal of the front bumper (thanks Ford)!. Pictures were provided and quotes presented all along the scoping out of the issues & before repairs were completed. The AC wasn't working so that was another issue we worked through together. They called me & sent pictures about what they found & the required parts to fix it. I told them to go ahead; they secured the parts and got the AC back working! This family run shop is transparent, honest, and above all very auto knowledgeable. I've done business with NORTHRICH AUTOMOTIVE and Alex (owner) for 25+ years & honestly will never take my car anywhere else. They also have access to transportation to/fm NORTHRICH when I need it. Believe me, I've got 3 grown children now & at one time we were a 5 car family & we utilized Alex & company a lot more then than now but the service hasn't changed, it's gotten better, especially with Rochelle handling the front office!
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March 2023 by William L.
I needed an oil and filter change. So I called my friends at Northrich Automotive and spoke with Jeff late Monday afternoon and asked if he could get me in asap, as I needed to leave on a road trip Wednesday morning. He said "no problem" he schedule me in Tuesday, the next morning. I could go any place else much closer to my home, but I won't. They have taken excellent care of me in the past with all of my cars and truck so for me to drive a little further for their service is well worth the extra distance. Prices are fair and my car was done sooner than what Jeff had estimated. No job is too big or too small, all of the staff takes every job seriously. They made me aware of any issues on my car that may need attention and never try and sell me anything that isn't needed. I highly recommended Northrich Automotive. Thanks again, Rochelle, Jeff and all the guys for another great job!Bill
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January 2023 by Google user
I selected Northrich Automotive because of the high number of online positive reviews. While driving in for the paint and body estimate, my front truck tire went completely flat and was undriveable. Although Northrich was quite busy, they promptly took the time to repair the tire which had a large bolt embedded in it (not a simple repair). Because of the complexity, the owner of Northrich personally took his time to facilitate the repair. Everyone at this facility from the front office to the mechanic was highly competent and courteous. Rarely do I provide reviews, but Northrich is deserving of the highest rating.
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October 2022 by MGE
One of the best places to get your car looked at. They’re very sweet people and always do a great job on my car. I will always use this business whenever I have car troubles!!!
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October 2022 by Florence Epelfeld
My go to place for all my car needs! They can always get my car in at anytime and tell me exactly what needs to be done! I would never take my car anywhere else! Great customer service, Rochelle and Alex!Services: Painting
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October 2022 by Aandal Sridas
I'm not sure why there's a lot of random new negative reviews about this place, I just went here by recommendation of a family friend. It's a really welcoming environment. as a college girl, repair shops can be intimidating but they were not only incredibly helpful, but also efficient. Great service.Services: Painting
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October 2022 by Mrs. T Smith
Thankful I have a place that I can trust. Family establishment, as soon as you walk in the door you know you are going to be genuinely taken care of. Can’t recommend Northrich Collision Center enoughService: Auto engine diagnostic
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October 2022 by Kelly Maynard
An amazing and family friendly center with the most respectful staff who work very fast. Definitely go here if you’re looking for somewhere to take your car in!!Service: Body & Trim
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October 2022 by Zander Schwartz
This place is the best! Look no further! These people honest and caring, and will do anything to make sure the customer is happy! I will never go to another shop again. I am dedicated to Northrich Collision Center!
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October 2022 by Jay Bed
I selected Northrich Automotive because of the high number of online positive reviews. While driving in for the paint and body estimate, my front truck tire went completely flat and was undriveable. Although Northrich was quite busy, they promptly took the time to repair the tire which had a large bolt embedded in it (not a simple repair). Because of the complexity, the owner of Northrich personally took his time to facilitate the repair. Everyone at this facility from the front office to the mechanic was highly competent and courteous. Rarely do I provide reviews, but Northrich is deserving of the highest rating.
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October 2022 by Tarik Salih
Not too long ago, my car was totaled pretty badly. So many repairs had to be done and honestly, cost wise, I was expecting to spend a fortune. The family that owns this center though was so kind and did their best to give me a not only budget-friendly cost but an overall reassuring experience. It was quality work done. My car runs good as new and the people over there were super sweet. Wish them nothing but the best!Services: Transmission
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October 2022 by mishell seyfetdinov
If you need anything fixed Northrich is your place! Super awesome staff and owners who really care about you and your car needs. Great customer service and pricing. Rochelle and her team do everything to make sure you feel right at home and do not try and up charge you for every little thing!Services: Tires
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October 2022 by Jordan Lao
Rochelle is amazing! She is extremely professional and will go the extra mile to make sure you not only leave with great service but a great experience. The pricing is very reasonable and I would not trust my vehicle with anyone else.Services: Transmission
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October 2022 by Rachel Sherman
The Northrich team is AMAZING. They truly make you feel like apart of the family. From being greeted by their friendly sweet doggos, to having the best care taken with your vehicle, it is an experience like nowhere else. I am so glad I found Northrich!Services: Tires
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June 2021 by Rene M.
Highly recommend this company. Friendly, responsive and do an excellent job. Can not say enough good things. A bit off my beating path but worth the visit!