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October 2024 by lacy Campbell
I absolutely love this location! Everyone here is so nice, professional, and respond quickly to any questions or concerns that I might've had. I recently put my dog down, but I would recommend this location to anyone looking for a boarding faculty. Thank you Pappy's Richardson for taking care of my fur baby!
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September 2024 by Alex T
I cannot say enough good things about this place. Every single employee is so sweet, so personable, and you can tell they LOVE the dogs coming in. My dogs SPRINT in for doggy daycare. That’s how you know they are treating the dogs amazing there. I love that I can check in on the cameras for doggy daycare. I have also boarded my pups and when I picked them up I got the cutest report card. 10/10 I would recommend this place to anyone. So nice to know my dogs are in a safe and loving place whether it’s for boarding or daycare.
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August 2024 by Big Showie
Great, caring staff. Newly remodeled and looks clean!
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July 2024 by Michelle Dobbs
My dog loves Pappy's and doesn't want to leave. They always know her when we arrive, no matter who is at the front desk. Great place! But don't take your dog there, I need space there for my dog! ?
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June 2024 by Ellie Langley
Bo loves coming here! Every time we come up to the daycare he will pull so hard on his leash to go there. All the employees there are super friendly, always communicate with me when needed, and I get to see my dog via Webcam. Highly recommend for Doggy daycare.
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May 2024 by Samuel Marlin
We board out pet here. Never had an issue and he is happy.
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October 2023 by Sydni R.
Pappy's takes great care of our dogs multiple times a week! I was so nervous about leaving my dogs at a daycare so often, as this is the first time our family has no one home on weekdays. The staff is so friendly at pick up and drop off, and they give our dogs personalized attention. Since starting at Pappy's a couple months ago, my giant puppy has gotten less skittish around new dogs and people, and my senior dog has a lot more energy and interest in his surroundings. On the days when my senior dog doesn't feel like playing, the staff lets him hang out with them in the office, so that he's not kenneled all day. I've heard they do this with some other seniors, too. My dogs come home smelling like they did when they got there. Whenever my dogs get a bath there, they come home much more comfortable and clean. There's nothing fancy about Pappy's, so this isn't the place to go if you're looking for a spa experience for your dog. But it is absolutely the place to go if you're looking for a group of people to trust to care for your dogs with love.
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October 2023 by Hannah Taylor
I believe that my dog was well cared for, however, no report card was provided. We have very recently lost our other dog, and this one has not been eating well. I was expecting to be able to assess if his appetite had returned, but no details were shared. I was able to watch the webcam and saw that he was playing, which was very good. I did call and ask about the report card halfway through my trip and was directed to the webcam. Again, I think my dog was cared for in a positive manner, but I would have appreciated the daily report. I would use this service again.
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June 2023 by Pete Vamvakas
Picked up my dog yesterday. On the way home she had blood in her stool. Vomited. Once we were home blood in her stool again. Took her to the ER.Pappys never called to mention anything was wrong.
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June 2023 by Victoria Wolverton
The crew is very attentive to our pets and responsive to our messages. We choose pappys every time we go on vacation!
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June 2023 by Faith B.
Puma's first visit & bath at Pappy's Pet Lounge was a TOTAL SUCCESS! Terri welcomed us in, got acquainted with our Pooch and carried her to the back. With a desired (pretty quick) turnaround to pick her up, Terri and team obliged! Terri explained how well things went, suggested some yummy new treats and provided advice on switching Puma's food (upon my request). We left the Richardson location with a CUTER THAN EVER pup, a fresh aroma from her short coat, treats and bag of food we bought to try the switch up!!!! Overall: 10 out 10! We'll be back AGAIN!!! Thanks y'all! Thanks Terri (Puma says THANKS too!)
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February 2023 by Sharon Rau
I’ve left my dog here a few times now & this last time specifically they told me changes they made to his routine based on his behavior changes from his last stay. This made me feel good because since I don’t drop my dog off for boarding frequently (maybe 2-3 days every other or every third month) I loved that they already understand his personality and addressed any discomfort or anxiety he had. when we called about his eating or sleeping, there was always a full explanation, we never got a “we’ll ask someone and call you back.” I feel very comfortable and at ease leaving my dog here. Pappys Richardson is always very clean as well, & my dog has never came back with any scratches, mood changes, digestion changes, just comes back tired from playing with the pups! We live in McKinney and still choose to use pappys Richardson over the closer boarding facilities near us.
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January 2023 by Ryan Burns
This is boarding at the Richardson location: After several bad experiences with a boarder closer to my house, I randomly found Pappy's Pet Lodge and couldn't be happier. I travel a lot for work and have dropped off my GSD several times. I love the webcam so I can watch her play. The staff is amazing, with low turnover, and you can tell they truly love dogs - it's not just a job. It is easy to schedule an appointment, they have a reliable booking system (i.e., no "I don't see your reservation."), they know who you are when you call, it is as clean as you can keep a doggie day care, and they have good drop-off/pick-up hours. Good communication too: One time, my dog got a very minor bite (it happens) when I was on vacation and they called, sent pictures, and asked if I wanted her to go to the vet that is next door. (She was fine, but they wanted me to know.) The litmus test for me is Nola sprints to the front door when I drop her off because she knows her friends are inside, she jumps all over their staff (although she shouldn't), she never comes back skinny from not eating, she follows and engages with them all day during day care, and I'm not exactly sure she wants to leave with me when I pick her up because always makes an effort to go back inside.
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December 2022 by Anita B.
I am very happy with how Bob and his crew in Rockwall took care of my babies. I will definitely use them again when I travel.
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November 2022 by Gina Fenner
The staff are so nice and helpful. My pup gets plenty of attention.
